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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Really Simple Systems

    Score7.6 out of 10
    Small Businesses (1-50 employees)
    Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.

    $8

    per month

    Square Customers

    Score8.7 out of 10
    N/ASquare's Customer Engagement Suite, or Square Customers, is a suite of solutions that enables Square users to connect with existing customers, reach new ones, and grow relationships using tools that integrate with Square Point of Sale and Square Online.

    $0

    Pricing
    Really Simple SystemsSquare Customers
    Editions & Modules
    Free CRM
    $0
    2 Users and 100 Company Records
    Starter
    $15
    per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
    Professional
    $33
    per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
    Enterprise
    $50
    per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
    Customer Directory
    $0
    Gift Card Starter Pack
    $2
    per card (plus 2.6% + 10¢ processing fee)
    Email Marketing
    starting $15
    per month
    Text Message Marketing
    starting at $10
    per month
    Loyalty
    starting at $45
    per month
    Quick Cards
    from 99c
    per card (plus 2.6% + 10¢ processing fee)
    Custom Cards
    from 81c
    per card (plus 2.6% + 10¢ processing fee)
    Offerings
    Pricing Offerings
    Really Simple SystemsSquare Customers
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans include free customer support and setup help.—
    More Pricing Information
    Community Pulse
    Really Simple SystemsSquare Customers
    Considered Both Products
    Really Simple Systems
    No answer on this topic
    Block, Inc (Square)
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    18 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    16 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    18 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    14 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    14 Answers
    No answers on this topic
    Features
    Really Simple SystemsSquare Customers
    Sales Force Automation
    Comparison of Sales Force Automation features of Really Simple Systems and Square Customers
    Feature
    Really Simple Systems
    7.2
    33 Ratings
    8% below category average
    Square Customers
    7.1
    4 Ratings
    10% below category average
    Customer data management / contact management7.833 Ratings9.04 Ratings
    Workflow management7.213 Ratings8.13 Ratings
    Territory management6.98 Ratings5.33 Ratings
    Opportunity management7.727 Ratings4.02 Ratings
    Integration with email client (e.g., Outlook or Gmail)6.325 Ratings9.53 Ratings
    Interaction tracking7.525 Ratings7.74 Ratings
    Contract management00 Ratings8.04 Ratings
    Quote & order management00 Ratings6.94 Ratings
    Channel / partner relationship management00 Ratings5.83 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Really Simple Systems and Square Customers
    Feature
    Really Simple Systems
    7.2
    25 Ratings
    7% below category average
    Square Customers
    6.8
    2 Ratings
    12% below category average
    Case management7.423 Ratings7.32 Ratings
    Help desk management7.024 Ratings6.32 Ratings
    Call center management00 Ratings6.82 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Really Simple Systems and Square Customers
    Feature
    Really Simple Systems
    7.1
    27 Ratings
    8% below category average
    Square Customers
    8.9
    2 Ratings
    14% above category average
    Lead management7.024 Ratings8.92 Ratings
    Email marketing7.220 Ratings8.92 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Really Simple Systems and Square Customers
    Feature
    Really Simple Systems
    7.0
    29 Ratings
    9% below category average
    Square Customers
    7.9
    3 Ratings
    3% above category average
    Task management7.127 Ratings5.73 Ratings
    Reporting6.925 Ratings8.43 Ratings
    Billing and invoicing management00 Ratings9.53 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Really Simple Systems and Square Customers
    Feature
    Really Simple Systems
    6.5
    25 Ratings
    16% below category average
    Square Customers
    8.7
    2 Ratings
    13% above category average
    Forecasting6.320 Ratings8.02 Ratings
    Pipeline visualization6.321 Ratings9.02 Ratings
    Customizable reports6.824 Ratings9.02 Ratings
    Customization
    Comparison of Customization features of Really Simple Systems and Square Customers
    Feature
    Really Simple Systems
    6.8
    28 Ratings
    12% below category average
    Square Customers
    6.9
    2 Ratings
    10% below category average
    Custom fields7.128 Ratings3.72 Ratings
    Custom objects6.824 Ratings00 Ratings
    API for custom integration6.517 Ratings10.01 Ratings
    Scripting environment00 Ratings7.01 Ratings
    Platform
    Comparison of Platform features of Really Simple Systems and Square Customers
    Feature
    Really Simple Systems
    6.8
    21 Ratings
    11% below category average
    Square Customers
    9.0
    3 Ratings
    17% above category average
    Mobile access6.821 Ratings9.03 Ratings
    Security
    Comparison of Security features of Really Simple Systems and Square Customers
    Feature
    Really Simple Systems
    7.8
    28 Ratings
    7% below category average
    Square Customers
    9.5
    3 Ratings
    12% above category average
    Role-based user permissions7.828 Ratings9.03 Ratings
    Single sign-on capability00 Ratings10.01 Ratings
    Social CRM
    Comparison of Social CRM features of Really Simple Systems and Square Customers
    Feature
    Really Simple Systems
    -
    Ratings
    Square Customers
    6.6
    2 Ratings
    13% below category average
    Social data00 Ratings6.32 Ratings
    Social engagement00 Ratings6.82 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Really Simple Systems and Square Customers
    Feature
    Really Simple Systems
    -
    Ratings
    Square Customers
    6.0
    1 Ratings
    23% below category average
    Marketing automation00 Ratings10.01 Ratings
    Compensation management00 Ratings2.01 Ratings
    Best Alternatives
    Really Simple SystemsSquare Customers
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Really Simple SystemsSquare Customers
    Likelihood to Recommend
    7.6
    (34 ratings)
    8.7
    (4 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.8
    (18 ratings)
    9.6
    (3 ratings)
    Support Rating
    8.0
    (17 ratings)
    7.6
    (3 ratings)
    User Testimonials
    Really Simple SystemsSquare Customers
    Likelihood to Recommend
    Really Simple Systems
    If you have a customer/job where there are steps to be followed such as quotes, follow up, purchase orders received, etc. You can set reminders for a member of the team with their next step and they will be sent reminders. Works well as long as it is kept updated.
    Incentivized
    Read full review
    Block, Inc (Square)
    Square is absolutely brilliant if you are just starting out and your business has both an in-person and an online component to it, as Square will solve both in-person POS and online booking/billing. Square also offers the option to create a free website for your company, though it is a very basic site, if you don't have a website yet, this is a VERY helpful option, as it takes away a huge cost. Square allowed us to be up and running in no time, taking away the need to worry about an expensive appointment-setting add-on from our current website provider (Square integrates quite nicely with our current site). Square is probably less ideal for more advanced users or companies with a need for more detailed inventory/service management. But even then, Square will more than likely be able to get the job done!
    Incentivized
    Read full review
    Pros
    Really Simple Systems
    • Can send out marketing emailers within 5 minutes of an industry-specific update from any device
    • Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
    • Activity integration from email accounts included
    • Manage my sales pipeline opportunities effectively
    Read full review
    Block, Inc (Square)
    • Sales pipeline
    • Customer engagement
    • Marketing
    Incentivized
    Read full review
    Cons
    Really Simple Systems
    • Resends - I would like a simple [one-click] function to resend email campaigns to [non-openers.]
    • [Emails] that have been created but not sent or attached to a campaign I would like to see a place that they could be in [the] draft so I can come back to them at a later date without them appearing on the email list[.]
    Incentivized
    Read full review
    Block, Inc (Square)
    • Some of the build quality on the peripherals could feel a bit better.
    • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
    • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
    Incentivized
    Read full review
    Usability
    Really Simple Systems
    Simple systems is great for smaller sales and marketing teams to log their territories and report on progress on their opportunities. There are many useful features such as tasks and reporting to show to management how opportunities are progressing and when the estimated close date would occur. The two main issues are scalability within larger [organizations] and the ease to duplicate contacts.
    Incentivized
    Read full review
    Block, Inc (Square)
    The user interface is easy to navigate - that's not always the case for some software! I look for something that is intuitive, easy to use, and doesn't take a ton of training to get up and running quickly.
    Incentivized
    Read full review
    Support Rating
    Really Simple Systems
    Whenever I have had any issues, which is probably only 3 times in 10 years, the back office support has been fantastic and got me up and running again in a very short time. Cannot fault them at all. But as I stated, problems have been very few and far between.
    Incentivized
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    Block, Inc (Square)
    Square is mostly focused on FAQs and online support, and they do a very good job creating a rich knowledge base. But, if you are not very tech savvy, it could be easy to feel a bit overwhelmed. I would recommend that they add a direct line or chat feature to call, rather than email or Knowledge base first. This might be due to staffing issues at Square, so perhaps it is the best they can do for now.
    Incentivized
    Read full review
    Alternatives Considered
    Really Simple Systems
    We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.]
    Incentivized
    Read full review
    Block, Inc (Square)
    A lot easier to use than Infusionsoft!!
    Incentivized
    Read full review
    Return on Investment
    Really Simple Systems
    • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
    • Very positive impact on our current review of marketing and sales strategy.
    Incentivized
    Read full review
    Block, Inc (Square)
    • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
    • All of my initial equipment was free and there were no startup costs so my return was immediate.
    • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
    Incentivized
    Read full review
    ScreenShots

    Really Simple Systems Screenshots

    Screenshot of Accounts PageScreenshot of Tasks PageScreenshot of Marketing Dashboard