Referral Rock vs. Trustpilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Referral Rock
Score 8.0 out of 10
N/A
Referral Rock is referral marketing software that works alongside the user's business with the goal of helping them get more customers. Referral Rock allows users to automate the ask, nurture multiple shares, align incentives, convert to sales, then repeat. This approach aims to create a viral self-feeding referral program. Users can run refer a friend, influencer, and partner programs for any business (not just e-commerce), according to the vendor, to maximize word…
$200
per month
Trustpilot
Score 6.2 out of 10
N/A
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
$259
per month per domain
Pricing
Referral RockTrustpilot
Editions & Modules
Starter
$200
per month
Growth
$400
per month
Established
$800
per month
Plus
$259
per month per domain
Premium
$629
per month per domain
Advanced
$1,059
per month per domain
Enterprise
Contact for pricing
Offerings
Pricing Offerings
Referral RockTrustpilot
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$800 per subscriptionNo setup fee
Additional DetailsEnterprise plans available as well.
More Pricing Information
Community Pulse
Referral RockTrustpilot
Best Alternatives
Referral RockTrustpilot
Small Businesses
OutboundEngine
OutboundEngine
Score 9.9 out of 10
Growave
Growave
Score 9.7 out of 10
Medium-sized Companies
OutboundEngine
OutboundEngine
Score 9.9 out of 10
PowerReviews
PowerReviews
Score 7.8 out of 10
Enterprises
Influitive
Influitive
Score 8.1 out of 10
PowerReviews
PowerReviews
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Referral RockTrustpilot
Likelihood to Recommend
8.0
(5 ratings)
9.0
(7 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
9.1
(2 ratings)
10.0
(1 ratings)
Support Rating
9.1
(2 ratings)
8.7
(4 ratings)
User Testimonials
Referral RockTrustpilot
Likelihood to Recommend
Referral Rock
Referral Rock is very relevant in cases where you already use Salesforce or HubSpot and want to integrate/streamline your Referral Marketing process with your Sales Management process (which is where Salesforce and Hub Spot are mainstream). Referral Rock might be less relevant if you don’t use Salesforce or HubSpot, but in that case, the pricing is also much lower, and you still get great value for the cost.
Read full review
Trustpilot
Unfortunately, Trustpilot's disingenuous pricing habits and communication methods are the reason we ultimately ended our 3 year relationship with the company. In 2023, we signed a 1 year agreement for their basic plan (product reviews, Q&A, etc) at $3,800/year... Fair enough. In 2024, the price jumps to $5,040/year... Okay, steep - but we're still seeing good use of the tools, sort of justified? For 2025 it skyrockets to $8,976/year (+78% from prior)... But, after a month of haggling and threats to cancel, they 'graciously' drop it to $7,569/year. Now for 2026, Trustpilot is demanding $9,576/year for the EXACT SAME PLAN. That's a 152% increase since we started, with zero added value.
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Pros
Referral Rock
  • Onboarding support
  • Ease of use
  • The ability to automate referral payouts.
Read full review
Trustpilot
  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
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Cons
Referral Rock
  • Just a few minor missing features that I have been told are on the roadmap. Certainly not blockers.
  • Gift card payouts that work internationally, even if the currency selected is specific to a certain country (i.e. a $100 USD gift card payout amount should still result in the ability for the recipient to choose a gift card worth $100 USD, but available in their home country. Right now we are limited to only those gift cards available within the payout currency country).
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Trustpilot
  • Allow you to highlight sections of the review and respond
  • Stop reviews from unverified purchasers
  • Searching for a review can sometimes be hit or miss
Read full review
Likelihood to Renew
Referral Rock
No answers on this topic
Trustpilot
It's expensive and customer service is not the best.
Read full review
Usability
Referral Rock
Overall usability is solid. Their customer support and success team made it super easy for me to understand the software, how to use each feature, and how to get the most out of the product.
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Trustpilot
Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!
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Support Rating
Referral Rock
They are very responsive and prompt when we had questions come up. Support has been great.
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Trustpilot
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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Alternatives Considered
Referral Rock
Referral Rock is overall a better platform. It provides more and better-implemented functionalities. It also provides much better integration with Salesforce/HubSpot and better user support.
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Trustpilot
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
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Return on Investment
Referral Rock
  • Helped fulfill referral rewards.
  • Supported inbound and sales efforts.
  • Multiple programs used by multiple teams.
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Trustpilot
  • Helps us to determine what our customers care about.
  • We have been able to modify our marketing points based on what customers seemed confused about or the aspects of our business that they appreciate.
Read full review
ScreenShots

Referral Rock Screenshots

Screenshot of Sample Member SharingScreenshot of Full portal to share, view stats, offers, and track referralsScreenshot of Easy sharing over social media, messaging apps, or emailScreenshot of Register from your own custom domainScreenshot of DashboardScreenshot of Widget