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RemoteCall PC/Mobile/Visual vs. SolarWinds Dameware Remote Everywhere (DRE)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RemoteCall PC/Mobile/Visual

    Score9.7 out of 10
    Enterprise companies (1,001+ employees)
    RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with 100% RSUPPORTs remote service technology. The vendor's flagship products, RemoteCall WebViewer boasts users among all types of companies, governments, public institutions, manufacturers, as well as…

    $30

    per installation

    SolarWinds Dameware Remote Everywhere (DRE)

    Score8.1 out of 10
    N/ASolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end…N/A
    Pricing
    RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
    Editions & Modules
    RemoteCall Server
    30k+ USD
    per installation
    RemoteCall PC
    59.90 / month
    per seat
    RemoteCall PC + visual
    74.90 / month
    per seat
    RemoteCall PC + mobile
    79.90 / month
    per seat
    RemoteCall PC + mobile + visual
    129.90 / month
    per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details** RemoteCall Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.—
    More Pricing Information
    Community Pulse
    RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
    Considered Both Products
    Rsupport
    No answer on this topic
    SolarWinds
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    14 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    12 Answers
    Features
    RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
    Remote Administration
    Comparison of Remote Administration features of RemoteCall PC/Mobile/Visual and SolarWinds Dameware Remote Everywhere (DRE)
    Feature
    RemoteCall PC/Mobile/Visual
    -
    Ratings
    SolarWinds Dameware Remote Everywhere (DRE)
    4.7
    14 Ratings
    51% below category average
    Screen sharing00 Ratings8.014 Ratings
    File transfer00 Ratings5.014 Ratings
    Instant message00 Ratings8.013 Ratings
    Access to sleeping/powered-off computers00 Ratings1.010 Ratings
    Over-the-Internet remote session00 Ratings9.014 Ratings
    Initiate remote control from mobile00 Ratings3.010 Ratings
    Remote management of servers & workstations00 Ratings5.013 Ratings
    Centralized management dashboard00 Ratings5.013 Ratings
    Session record00 Ratings5.010 Ratings
    Annotations00 Ratings3.06 Ratings
    Monitoring and Alerts00 Ratings1.010 Ratings
    Multi-platform remote control00 Ratings3.011 Ratings
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    BeyondTrust Remote Support
    Score8.6 out of 10
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    Score9.6 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
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    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (14 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.1
    (10 ratings)
    User Testimonials
    RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
    Likelihood to Recommend
    Rsupport
    There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.
    Incentivized
    Read full review
    SolarWinds
    I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation. It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
    Incentivized
    Read full review
    Pros
    Rsupport
    • low cost.
    • fast access.
    • Remote mobile service.
    Incentivized
    Read full review
    SolarWinds
    • Remote control is solid, rarely loses connection
    • Allows for control of the desktop prior to login
    • Allows for scripts to be executed in the background without disturbing users
    • Allows for batch rollout of scripts across multiple machines
    • Allows us to see the end users' desktop - as opposed to RDP
    Incentivized
    Read full review
    Cons
    Rsupport
    • They need to invest more in advertising.
    • Fewer users than competitors.
    Incentivized
    Read full review
    SolarWinds
    • Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
    • Offering a branded version of the client/agent would be a nice touch for businesses
    • A web-only version of the technician console for remote support would be a nice feature
    Read full review
    Usability
    Rsupport
    No answers on this topic
    SolarWinds
    It's a good tool overall, but could be better.
    Incentivized
    Read full review
    Support Rating
    Rsupport
    No answers on this topic
    SolarWinds
    SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward. The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.
    Incentivized
    Read full review
    Alternatives Considered
    Rsupport
    RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.
    Incentivized
    Read full review
    SolarWinds
    We basically selected this for our one of the SolarWinds Project. In that we needed to take remote session and screensharing and do the analysis and troubleshooting. In our initial analysis itself we got the excellent result, and it was too quick. We were very much inspired from this. Later on, we started using SolarWinds Dameware Remote Everywhere (DRE) for almost all the projects of SolarWinds. Highly appreciated, thanks team.
    Incentivized
    Read full review
    Return on Investment
    Rsupport
    • Saved a lot of time and money.
    • Low cost.
    Incentivized
    Read full review
    SolarWinds
    • seamless installation of MSI or EXE
    • No Codes to enter when installing agent
    • Agent automatically connects to cloud dashboard
    • our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard
    Incentivized
    Read full review
    ScreenShots

    RemoteCall PC/Mobile/Visual Screenshots

    Screenshot of PC supportScreenshot of Mobile supportScreenshot of Visual supportScreenshot of Remote support work-from-homeScreenshot of RemoteCall WebViewer

    SolarWinds Dameware Remote Everywhere (DRE) Screenshots

    Screenshot of Fast remote controlScreenshot of Live chatScreenshot of Remote desktop on mobileScreenshot of Reporting engineScreenshot of Secrets vaultScreenshot of Session information details