RemoteCall PC/Mobile/Visual vs. SolarWinds Dameware Remote Everywhere (DRE)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RemoteCall PC/Mobile/Visual
Score 9.7 out of 10
Enterprise companies (1,001+ employees)
RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with 100% RSUPPORTs remote service technology. The vendor's flagship products, RemoteCall WebViewer boasts users among all types of companies, governments, public institutions, manufacturers, as well as…
$30
per installation
SolarWinds Dameware Remote Everywhere (DRE)
Score 8.1 out of 10
N/A
SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end…N/A
Pricing
RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
Editions & Modules
RemoteCall Server
30k+ USD
per installation
RemoteCall PC
59.90 / month
per seat
RemoteCall PC + visual
74.90 / month
per seat
RemoteCall PC + mobile
79.90 / month
per seat
RemoteCall PC + mobile + visual
129.90 / month
per seat
No answers on this topic
Offerings
Pricing Offerings
RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details** RemoteCall Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.
More Pricing Information
Community Pulse
RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
Top Pros
Top Cons

No answers on this topic

Features
RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
Remote Administration
Comparison of Remote Administration features of Product A and Product B
RemoteCall PC/Mobile/Visual
-
Ratings
SolarWinds Dameware Remote Everywhere (DRE)
9.1
13 Ratings
9% above category average
Screen sharing00 Ratings8.913 Ratings
File transfer00 Ratings10.013 Ratings
Instant message00 Ratings10.012 Ratings
Access to sleeping/powered-off computers00 Ratings9.09 Ratings
Over-the-Internet remote session00 Ratings9.413 Ratings
Initiate remote control from mobile00 Ratings9.79 Ratings
Remote management of servers & workstations00 Ratings9.412 Ratings
Centralized management dashboard00 Ratings9.412 Ratings
Session record00 Ratings8.39 Ratings
Annotations00 Ratings5.95 Ratings
Monitoring and Alerts00 Ratings9.39 Ratings
Multi-platform remote control00 Ratings9.610 Ratings
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User Ratings
RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
Likelihood to Recommend
10.0
(1 ratings)
9.0
(13 ratings)
Support Rating
-
(0 ratings)
7.8
(13 ratings)
User Testimonials
RemoteCall PC/Mobile/VisualSolarWinds Dameware Remote Everywhere (DRE)
Likelihood to Recommend
Rsupport
There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.
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SolarWinds
I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation. It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
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Pros
Rsupport
  • low cost.
  • fast access.
  • Remote mobile service.
Read full review
SolarWinds
  • The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
  • The methods of deployment are nice and easily managed through GPO.
  • The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.
Read full review
Cons
Rsupport
  • They need to invest more in advertising.
  • Fewer users than competitors.
Read full review
SolarWinds
  • Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
  • Offering a branded version of the client/agent would be a nice touch for businesses
  • A web-only version of the technician console for remote support would be a nice feature
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Support Rating
Rsupport
No answers on this topic
SolarWinds
SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward. The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.
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Alternatives Considered
Rsupport
RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.
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SolarWinds
We basically selected this for our one of the SolarWinds Project. In that we needed to take remote session and screensharing and do the analysis and troubleshooting. In our initial analysis itself we got the excellent result, and it was too quick. We were very much inspired from this. Later on, we started using SolarWinds Dameware Remote Everywhere (DRE) for almost all the projects of SolarWinds. Highly appreciated, thanks team.
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Return on Investment
Rsupport
  • Saved a lot of time and money.
  • Low cost.
Read full review
SolarWinds
  • seamless installation of MSI or EXE
  • No Codes to enter when installing agent
  • Agent automatically connects to cloud dashboard
  • our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard
Read full review
ScreenShots

RemoteCall PC/Mobile/Visual Screenshots

Screenshot of PC supportScreenshot of Mobile supportScreenshot of Visual supportScreenshot of Remote support work-from-homeScreenshot of RemoteCall WebViewer

SolarWinds Dameware Remote Everywhere (DRE) Screenshots

Screenshot of Fast remote controlScreenshot of Live chatScreenshot of Remote desktop on mobileScreenshot of Reporting engineScreenshot of Secrets vaultScreenshot of Session information details