Likelihood to Recommend I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
Read full review I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
Read full review Pros Streamlines reviews across multiple platforms Makes answering reviews/surveys easy across multiple platforms Assists with management of consistent information across online listings Read full review SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment. You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months. This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together. Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home. Read full review Cons better responses that are more unique would love to be notified as soon as the review comes in also publish our responses for us Read full review Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number. Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters. Read full review Likelihood to Renew We save too much time with Solution Reach to turn back now.
Read full review Support Rating Because I am all about customer service and they are right on it!
Read full review Alternatives Considered Reputation.com has a better price point. Reputation has other tools that made us choose them over
Binary Fountain . There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
Read full review Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike
Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
Read full review Return on Investment Update clientele about important information Available metrics to improve post qualities Daily failures results in less usage due to trust issues Read full review Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else... Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child. We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected. Read full review ScreenShots