Reputation.com vs. Survicate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Reputation.com
Score 7.1 out of 10
N/A
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
Survicate
Score 8.5 out of 10
N/A
Survicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback. Survicate can be used to: • Create customized surveys and start getting customer feedback within minutes • Run surveys where they are needed: via email…
$99
per month 500 responses per month
Pricing
Reputation.comSurvicate
Editions & Modules
No answers on this topic
Good
$99
per month 500 responses per month
Better
$149
per month 1000 responses per month
Best
$249
per month 2500 responses per month
Better Than The Rest
$269
per month
Better Than The Rest
$299
per month Custom pool of yearly responses
Offerings
Pricing Offerings
Reputation.comSurvicate
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAdditional fees apply for additional users and domains. The price of the Scale plan is negotiated individually and depends on the number of monthly responses needed and possible custom needs, including integrations.
More Pricing Information
Community Pulse
Reputation.comSurvicate
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Reputation.comSurvicate
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Reputation.com
-
Ratings
Survicate
8.5
5 Ratings
7% above category average
Survey templates00 Ratings8.43 Ratings
Themes00 Ratings8.65 Ratings
Custom logo/branding00 Ratings8.43 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Reputation.com
-
Ratings
Survicate
8.6
4 Ratings
1% above category average
Changes to live survey00 Ratings9.43 Ratings
Question design help00 Ratings8.23 Ratings
Multiple question types00 Ratings8.14 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Reputation.com
-
Ratings
Survicate
8.7
5 Ratings
6% above category average
Survey logic flexibility00 Ratings8.75 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Reputation.com
-
Ratings
Survicate
7.9
5 Ratings
4% below category average
Response tracking00 Ratings5.01 Ratings
Data export00 Ratings9.35 Ratings
Standard reports00 Ratings8.45 Ratings
Analytics00 Ratings8.74 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Reputation.com
-
Ratings
Survicate
8.5
3 Ratings
2% below category average
Access controls00 Ratings8.03 Ratings
Compliance00 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Reputation.com
-
Ratings
Survicate
9.3
4 Ratings
13% above category average
Respondent restrictions00 Ratings9.34 Ratings
Best Alternatives
Reputation.comSurvicate
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Score 9.0 out of 10
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Medium-sized Companies
Yext
Yext
Score 9.0 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Enterprises
Yext
Yext
Score 9.0 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
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User Ratings
Reputation.comSurvicate
Likelihood to Recommend
8.9
(8 ratings)
8.5
(6 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
8.4
(2 ratings)
Support Rating
-
(0 ratings)
7.4
(2 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Reputation.comSurvicate
Likelihood to Recommend
Reputation.com, Inc
I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
Read full review
Survicate
Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).
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Pros
Reputation.com, Inc
  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings
Read full review
Survicate
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
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Cons
Reputation.com, Inc
  • better responses that are more unique
  • would love to be notified as soon as the review comes in also
  • publish our responses for us
Read full review
Survicate
  • In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
  • Poor customer service (in my experience, issue resolution can take weeks)
  • Lack of clarity around API & other technical capabilities requiring engineering assistance
  • Very limited maximum response limit per month
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Likelihood to Renew
Reputation.com, Inc
No answers on this topic
Survicate
We use Survicate for now, over 7 years, and the tool is being constantly improved. New features and products has been introduced over the years. The team listens to our feedback we sometimes share, and improve the product based on that. We really appreciate being supported by the Customer Success, all the insights and help we got from them. And even though they introduced many new features over the years, the tool still remained super easy to use, even from new employees that join our team
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Usability
Reputation.com, Inc
No answers on this topic
Survicate
It's rare to use products that offer wide range of features, and yet are really ease to use. Over the years, the product has changed a lot, they introduced numerous new features, but the product remained really simple to use. We know it, because new employees who join our team, have no problem in starting to use Survicate on their own, without and dedicated training. The UI is really clear.
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Support Rating
Reputation.com, Inc
No answers on this topic
Survicate
We had a lot of issues during implementation that required help from Survicate's engineers. In my experience, it took us over 4 weeks to be fully up and running due to lag times in communication.
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Implementation Rating
Reputation.com, Inc
No answers on this topic
Survicate
Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys
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Alternatives Considered
Reputation.com, Inc
Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
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Survicate
Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.
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Return on Investment
Reputation.com, Inc
  • Update clientele about important information
  • Available metrics to improve post qualities
  • Daily failures results in less usage due to trust issues
Read full review
Survicate
  • We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.
Read full review
ScreenShots

Survicate Screenshots

Screenshot of survey distribution methodsScreenshot of an email surveyScreenshot of an email NPS surveyScreenshot of an in-product surveyScreenshot of a link surveyScreenshot of a mobile survey