ReputationStacker vs. Trustpilot

ReputationStacker

ReputationStacker

9 Reviews and Ratings

Trustpilot

Trustpilot

48 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ReputationStacker	Score 10.0 out of 10	N/A	ReputationStacker is a Reputation Management platform designed to automate the acquisition of customer reviews and monitor brand sentiment across multiple locations. The solution provides tools for Review Generation, Customer Feedback Collection, and Multi-Location Management. Key Capabilities Automated Review Campaigns: The system triggers automated SMS (Short Message Service) and Email review invitations based on customer transactions. The vendor…	$79 per month
Trustpilot	Score 6.7 out of 10	N/A	Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).	$259 per month per domain

Pricing

ReputationStacker

Trustpilot

Editions & Modules

Lite: $79
per month
Standard: $99
per month per location
Professional: $124
per month per location

Plus: $259
per month per domain
Premium: $629
per month per domain
Advanced: $1,059
per month per domain
Enterprise: Contact for pricing

Offerings

Pricing Offerings
ReputationStacker	Trustpilot
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Required

No setup fee

Additional Details

Discount available for annual billing.

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More Pricing Information

Community Pulse
	ReputationStacker	Trustpilot
Considered Both Products	ReputationStacker KB Kelly Boyd Head of Digital Marketing Chose ReputationStacker Swell was too expensive. ReputationStacker does the same things (and more), costs less, and as far as I can tell from the Swell demo we did, a lot easier to use. Incentivized Helpful? AB Austin Brown Manager Chose ReputationStacker ReputationStacker is all about on reviews and customer experience. It's not trying to be more than that and add a bunch of other features that we either wouldn't use or are already part of the other tools that we use. Incentivized Helpful? DM Dave Myers Digital Marketing Lead Chose ReputationStacker We did our research before choosing ReputationStacker. Comparing it to other reputation management software it quickly became obvious that ReputationStacker is the best mix of review generation features, review responses, reporting, affordability, etc, especially for … Incentivized Helpful? AA Alyssa Alvarez Marketing Manager Chose ReputationStacker Podium is great if you use all of its features. But it takes a long time to learn and if you don't use ALL of its features then it's very expensive for what it is. We really just wanted a dedicated focused reputation/review management system, so when our Podium contract ended … Incentivized Helpful? HP Hannah Pritchard Attorney Chose ReputationStacker We did demos with all of them. BirdEye and Podium seem to handle reviews well, but they also have a lot of other features we'd never use. We chose ReputationStacker because of its dedicated focus on reviews (getting them, monitoring them, responding to them). That's all we … Incentivized Helpful?	Trustpilot Brent Burrows II VP Retail & Sales Chose Trustpilot Google Business is free, and you covers the standard features you get from Trustpilot - arguably with more reach. For us, it was a solid backup after having our relationship sullied by our TP account manager. Incentivized Helpful? Melissa Best Director of Digital Marketing Chose Trustpilot We also evaluated Bazaarvoice when considering adding customer reviews. Completing a tax return takes time and energy from our customers. We did not want them to fill out a lengthy questionnaire-type review. We wanted to make the review process as simple as possible. … Incentivized Helpful? Thomas Pittman Director of Marketing Chose Trustpilot Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies. Incentivized Helpful?

Best Alternatives
	ReputationStacker	Trustpilot
Small Businesses	Yext Score 7.3 out of 10	Growave Score 9.7 out of 10
Medium-sized Companies	Yext Score 7.3 out of 10	PowerReviews Score 7.8 out of 10
Enterprises	Yext Score 7.3 out of 10	PowerReviews Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ReputationStacker	Trustpilot
Likelihood to Recommend	10.0 (0 ratings)	5.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (0 ratings)
Usability	10.0 (0 ratings)	8.5 (0 ratings)
Support Rating	10.0 (0 ratings)	8.7 (0 ratings)

User Testimonials
	ReputationStacker	Trustpilot
Likelihood to Recommend	It's amazing for getting new Google reviews, responding to reviews, and tracking reviews. It also makes it easy for us to follow up with our clients, helping us manage expectations and resolve issues. It's not a full customer support system (and it doesn't try to be). HP Hannah Pritchard Attorney Read full review	Increases consumer confidence as they can see the reviews on the product, the service provided, and the overall company review. This then leads to more orders. Helps when there is a new product with no reviews yet, as customers can see that the company has an overall score of 4.6 and are confident in buying Incentivized Verified User Anonymous Read full review
Pros	Online reputation management for multiple locations of our business Review generation for all of our clinics (with a focus on Google reviews) Responding to reviews at scale Review and reputation reporting AA Alyssa Alvarez Marketing Manager Read full review	Their website UI allows for fluid visualizations and analysis of the review data. Their website widget integrates well with the website allowing us to display reviews dynamically. They have pretty advanced integrations with Google SERPs where you can actually have your TP review show up instead of your Google review, which can have benefits. Incentivized Thomas Pittman Director of Marketing Read full review
Cons	Adding additional locations of our business wasn't obvious at first, but when I figured out how to do it it was easy after that. AA Alyssa Alvarez Marketing Manager Read full review	It would be good to have more control over invalid reviews. It would be good if buyers were required to contact the company to express their concerns before doing it on the reviews sites because many times a negative impression is caused by a misunderstanding and other potential buyers are not helped by being exposed to this misinformation. Ideally, the data could be integrated into our website easier. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	It's expensive and customer service is not the best. Incentivized Verified User Anonymous Read full review
Usability	It takes a few minutes to set up and then it is automatic. It literally takes care of everything you need it to do on its own. You can also work with it a little more if you want to assign reviews to other users to follow up with patients (for example), but overall it is extremely easy to use. KB Kelly Boyd Head of Digital Marketing Read full review	Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating! Incentivized Teal Scarfone Product Owner Read full review
Support Rating	I had a question about how to add new locations and the support team got back to me immediately and showed me how to do it. AA Alyssa Alvarez Marketing Manager Read full review	I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support. Incentivized Melissa Best Director of Digital Marketing Read full review
Alternatives Considered	Podium is great if you use all of its features. But it takes a long time to learn and if you don't use ALL of its features then it's very expensive for what it is. We really just wanted a dedicated focused reputation/review management system, so when our Podium contract ended we switched over to ReputationStacker and it's perfect for what we need. AA Alyssa Alvarez Marketing Manager Read full review	Google Business is free, and you covers the standard features you get from Trustpilot - arguably with more reach. For us, it was a solid backup after having our relationship sullied by our TP account manager Brent Burrows II VP Retail & Sales Read full review
Return on Investment	We have an average of over 30% more clicks on our Google Business Profiles since we started using ReputationStacker (because we now show a lot higher in Google's local search pack). CS Courtney Stewart Paid Media Specialist Read full review	We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads. Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added. We saw an uptick in traffic in from our Trustpilot review page to our website. Incentivized Melissa Best Director of Digital Marketing Read full review
ScreenShots	ReputationStacker Screenshots