TrustRadius

ResellerRatings vs. SmartCustomer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ResellerRatings
Score 9.0 out of 10
N/A
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying. ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are…N/A
SmartCustomer
Score 7.7 out of 10
N/A
Founded in 2006 as Sitejabber, SmartCustomer is a reviews platform that helps businesses elevate their online reputation and visibility. Brands can use SmartCustomer to source feedback and surface reviews across various channels, resulting in expanded reach and business growth, with connections based on trust and confidence. SmartCustomer states that their review platform is both funded by the US government’s National Science Foundation and an official Google review partner.N/A
Pricing
ResellerRatingsSmartCustomer
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ResellerRatingsSmartCustomer
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ResellerRatingsSmartCustomer
Best Alternatives
ResellerRatingsSmartCustomer
Small Businesses
Growave
Growave
Score 9.7 out of 10
Growave
Growave
Score 9.7 out of 10
Medium-sized Companies
Bazaarvoice
Bazaarvoice
Score 8.5 out of 10
Bazaarvoice
Bazaarvoice
Score 8.5 out of 10
Enterprises
Bazaarvoice
Bazaarvoice
Score 8.5 out of 10
Bazaarvoice
Bazaarvoice
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ResellerRatingsSmartCustomer
Likelihood to Recommend
9.0
(5 ratings)
9.2
(4 ratings)
Support Rating
9.5
(4 ratings)
-
(0 ratings)
User Testimonials
ResellerRatingsSmartCustomer
Likelihood to Recommend
ResellerRatings.com
ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).
Verified User
Anonymous
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SmartCustomer
Sitejabber makes it easy to create social media posts, ads, and banners right from the dashboard, as well as add reviews to drive engagement, CTR, and produce more leads and sales. It allows us to grow and improve our SEO while increasing visibility on the internet thanks to our SEO-optimized business profile page that features our reviews. We may improve the visibility of our organic search results.
Yuven Takur | TrustRadius Reviewer
Yuven Takur
Head of human resources.
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Pros
ResellerRatings.com
  • Manually sending out review requests.
  • Easy implementation.
  • Responsive support team.
Verified User
Anonymous
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SmartCustomer
  • Gives reviews.
  • Answers questions.
  • Gives you details of the website.
Rithvik Podduturi | TrustRadius Reviewer
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Cons
ResellerRatings.com
  • Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
  • Private/Public Replies should allow URLS to be clickable for ease-of-access.
  • The "Reports" feature could be explained in more depth.
Mark Anderson | TrustRadius Reviewer
Mark Anderson
Digital Marketing Specialist - Team Lead
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SmartCustomer
  • It has slow customer services.
  • Too many ads on reviews pages.
  • Anyone can write reviews, unverified users trying to make their company look really good by hiding real reviews.
Zain Ali | TrustRadius Reviewer
Zain Ali
Director Of Commercial Sales
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Support Rating
ResellerRatings.com
ResellerRatings support is pretty easy to get ahold of, and we usually got response within 24 hours.
Verified User
Anonymous
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SmartCustomer
No answers on this topic
Alternatives Considered
ResellerRatings.com
We use both Trustpilot and ResellerRatings, as they handle slightly different aspects of services (product versus service).
AS
Andrew Saladino
COO (Chief Operating Officer)
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SmartCustomer
Sitejabber is a great tool for collecting genuine customer feedback to promote organizational growth while giving buyers and customers the confidence to explore before making a purchase.
Yuven Takur | TrustRadius Reviewer
Yuven Takur
Head of human resources.
Read full review
Return on Investment
ResellerRatings.com
  • ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
  • ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
  • One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.
Verified User
Anonymous
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SmartCustomer
  • Saves us from spending money on scam websites.
  • Helps us making a buy decision based on the reviews.
Rithvik Podduturi | TrustRadius Reviewer
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