Likelihood to Recommend Very well suited to anyone seeking to grow their reputation through sourcing reviews. They have advanced automation features that many can take advantage of to automate the process too.
Read full review If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.
Read full review Pros Gives the facts Can compare with certain products It actually provides the numbers and figures so as to make right decision Read full review Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to. With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook. Even the free version has lots of useful features. Read full review Cons Read full review The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails. Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page. Read full review Likelihood to Renew Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
Read full review Usability I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.
Read full review Support Rating They are the best in the business. To describe how good, I wanted to develop a way to flip a switch in my CRM to have a request sent out, but then make sure that another request could not be sent out. They introduced me to and taught me how to use Zapier to achieve this requirement. This took a 2-hour support session. They are wonderful to work with!
Read full review Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.
Read full review Alternatives Considered Because I trust reviews from ReviewInc, I followed it. Also, there are many business partners and friends of mine who have recommended this to me. We in fact share the review links with each other from ReviewInc. The market recognizes ReviewInc comments and feedback so that's why I selectedIReviewInc against over others.
Read full review I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly.
Read full review Return on Investment Price for the service is fantastic. Read full review We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website. If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot. Read full review ScreenShots