Likelihood to Recommend
We are very satisfied with ReviewR. But, as always, there are many other tools and programs on the market that offer the same or better services. The cost and price are always a concern, especially if you are running on a lower budget or have your dollar located in other marketing avenues. Anyways, ReviewR helped us to get the important customer reviews, high quality, good filtered and fast without having any concern and trust issues with this software or tool to use.
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It is well suited for programs that have a simple review structure. The reviewer functions are very user-friendly. It is also a good option for applicants. Submittable is not well suited on the back end for managing various aspects of those submissions and processing payments.
Read full review Pros Submittable is mostly user-friendly for applicants, and the application process goes smoothly. It is easy to set up an account and start applications, and the application forms are easy to read and fill out. Submittable is user-friendly for reviewers. It is easy for volunteers or staff members to access all applications and submit their scores on the platform. The ability to use internal forms makes due diligence processes or other internal reviews easy for staff to complete. It's helpful that these reviews can be automatically assigned upon submission and that they are easily accessed while reading through forms. Read full review Cons More Features We had issues integrating it first Complicated to get installed Read full review Labels shouldn't be an option for all reviewers, we had a reviewer for our Florida applicants create labels like "1" "2" "3" which confused my reviewers in California. Running reports across multiple grant projects is tedious and clumsy. Our grant project had 15 regions but it was the same application, we had to compare applications across regions, but could only have a set amount of winners for each area. It would've been easier to create 1 application and 1 opportunity but have filters for the # of applications for each region instead of creating 15 separate applications. Reviewers also found the review forms difficult. There should be an easier way to run a report on their pending reviews in an excel format, or just a better functionality to review. Even with onboarding, our reviewers were confused and didn't use the review function. Read full review Likelihood to Renew
I don't see how we could continue to operate our program without Submittable. It is also the industry standard - our submitters are used to and familiar with the platform. We put a lot of work into transitioning from a mail-in submission model to a Submittable-supported one and it just wouldn't make sense to "go back."
Read full review Usability
Again, Submittable is familiar to me and to many within the industry - how to use it both as an applicant and as a developer. We tested the application with users on mobile phones, pads, and desktops, and it works on all platforms reasonably well. For those who are new to the process and online applications, the platform is intimidating and does discourage participation from certain generations, those who have not had formal education with computers, and non-native English speakers. In terms of review, the review process is quite functional, with multi-layered reviews, rubrics, and weighted scales. The reporting is more complex, as there is tension between what is easy for the applicant and what is typical for data collection.
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I think that they are good at answering our questions and solving our problems. We occasionally get reports from applicants about problems the Submittable team has not solved, but I do not know what the applicant has done to get the problem solved.
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I would say, provide Submittable as much detailed information on your planned use of the platform and your desires with the platform as possible, and the implementation will be tailored to accommodate your organization with minimal lag time and issues/problems.
Read full review Alternatives Considered
None, we used ReviewR from the beginning and we have used it ever since. Even though we might consider switching to another one down the road
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For the price, Submittable offered the features we need in terms of accepting multiple file types, large files, unlimited submissions and participants, and user-friendly design. Other products may limit files, file types, file sizes, or other components that would not work for our uses.
Read full review Return on Investment I do think the applicant experience has improved. Submittable is used by many organizations, so it's nice for people to have all their submissions in one place. As an organization, we are also able to be more efficient than before with Submittable. Read full review