Reviewr

User-Friendly and Intuitive Platform: Many users have found the platform to be user-friendly and intuitive, making it easy for both new volunteers and experienced users to navigate and complete tasks. The simplicity and ease of use of the application are appreciated, allowing users to easily add reviewers and track their progress.

Streamlined Processes for Administrators: Reviewers have praised the system for streamlining processes, making it easier for administrators to run reports and manage applications, evaluations, scoring, and data collection. This saves time and effort throughout the awards nomination, evaluation, and selection process.

Responsive Customer Support: The customer support provided by Reviewr is highly regarded by users. The staff is responsive, helpful, and available to answer questions and provide assistance. Users appreciate the fabulous support from the Reviewr team who listen to their needs, provide creative suggestions, and are responsive to inquiries.

1. Lack of Control and Features for Setting Up Events: Some users have mentioned that they feel there should be more controls and features available when setting up new events, such as the ability to create a Constant Contact newsletter or customize event templates.

2. Data Breach/System Failure During Launch: Several users have experienced a total data breach or system failure during the launch of their awards programs, resulting in upset customers and causing them to lose confidence in the company's security measures.

3. Inadequate Feedback on Mistakes: Users have found that the software does not always provide clear feedback when they make a mistake, especially depending on the specific task they are performing. This lack of clarity can lead to confusion and potentially impact the user experience negatively.

Users have provided the following recommendations for Reviewr:

1. Prioritize the problem you want to solve and don't skimp on customer service. Users suggest that it is important to clearly identify the problem you want to address with Reviewr and ensure that it aligns with the platform's capabilities. They also emphasize the significance of providing excellent customer service, indicating that this can greatly enhance the overall experience.

2. Set up a pre-call with the Reviewr team to discuss your needs and be clear in your communications. Users advise scheduling a preliminary call with Reviewr's team to discuss your specific requirements and goals. This allows for a better understanding of how Reviewr can meet your expectations and ensures that both parties are on the same page. It is also recommended to maintain clear and open communication throughout the process.

3. Have a clear vision for what you want and trust that the Reviewr team will help you achieve it. Users highlight the importance of having a well-defined vision for your online awards program and being able to effectively communicate it to the Reviewr team. They express confidence in Reviewr's abilities to assist in realizing this vision, emphasizing their expertise and support in guiding users towards their desired outcomes.