Reviews.io vs. Trustpilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Reviews.io
Score 8.0 out of 10
N/A
Reviews.io is a consumer ratings & reviews platform. The vendor says their differentiation is outstanding customer service and affordable pricing with 0 long contracts. The vendor promises it doesn't just encourage trust, it embodies trust, with morals in all the right places. The vendor also prides itself on being a technologically-advanced review platform with features including: In-Email Review Forms SMS Collection Competitor Analysis Engage Bot…
$89
per month
Trustpilot
Score 6.4 out of 10
N/A
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).N/A
Pricing
Reviews.ioTrustpilot
Editions & Modules
GROWTH
$89
per month
PROFESSIONAL
$159
per month
ENTERPRISE
From $499
per month
No answers on this topic
Offerings
Pricing Offerings
Reviews.ioTrustpilot
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Reviews.ioTrustpilot
Considered Both Products
Reviews.io
Chose Reviews.io
Reviews.io has a similar product offering as the other well known review collection companies. However, they are much more competitive in terms of pricing and that was a big influence on our decision to go with them. They also have a library of widgets you can choose from and …
Trustpilot

No answer on this topic

Top Pros
Top Cons
Best Alternatives
Reviews.ioTrustpilot
Small Businesses
Growave
Growave
Score 9.4 out of 10
Growave
Growave
Score 9.4 out of 10
Medium-sized Companies
Bazaarvoice
Bazaarvoice
Score 8.4 out of 10
Bazaarvoice
Bazaarvoice
Score 8.4 out of 10
Enterprises
Bazaarvoice
Bazaarvoice
Score 8.4 out of 10
Bazaarvoice
Bazaarvoice
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Reviews.ioTrustpilot
Likelihood to Recommend
9.0
(1 ratings)
2.6
(6 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Support Rating
10.0
(1 ratings)
8.7
(4 ratings)
User Testimonials
Reviews.ioTrustpilot
Likelihood to Recommend
Reviews.io
Reviews.io is a great option for any ecommerce site that is looking to gather company and product reviews to help make the customer purchasing decision easier. Their BCC integration appears to make it possible to use their services with any platform so long as you can edit the email order confirmation templates.
Read full review
Trustpilot
TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.
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Pros
Reviews.io
  • Widget library with customizable, mobile-friendly widgets.
  • Custom widgets can be built for you.
  • WYSIWYG and HTML email templates.
  • Instagram and UGC gallery included.
  • Sync your product catalog via Merchant Center.
Read full review
Trustpilot
  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
Read full review
Cons
Reviews.io
  • Setting up isn't hard, but the documentation conflicts with itself sometimes.
  • They reference a BigCommerce app that isn't available (yet).
Read full review
Trustpilot
  • Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
  • Product reviews should be visible on search engines too.
  • Review requests email templates are not the best.
Read full review
Likelihood to Renew
Reviews.io
No answers on this topic
Trustpilot
It's expensive and customer service is not the best.
Read full review
Support Rating
Reviews.io
We had to reach out a few times during the setup process and we never had to wait more than a few minutes to get a response via their online chat. When a more in-depth answer was required they followed up via email and pulled in other team members when necessary.
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Trustpilot
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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Alternatives Considered
Reviews.io
Reviews.io has a similar product offering as the other well known review collection companies. However, they are much more competitive in terms of pricing and that was a big influence on our decision to go with them. They also have a library of widgets you can choose from and customize to make publishing reviews on your website very easy. It's not a cookie cutter solution, which we really like.
Read full review
Trustpilot
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
Read full review
Return on Investment
Reviews.io
  • Increased customer trust through verified company and product reviews.
Read full review
Trustpilot
  • We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads.
  • Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added.
  • We saw an uptick in traffic in from our Trustpilot review page to our website.
Read full review
ScreenShots