RubyGems (RubyGems.org) is a package manager with dependency manager for the Ruby programming language.
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TrustRadius for Vendors
Score 8.0 out of 10
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Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.
$30,000
per year
Pricing
RubyGems.org
TrustRadius for Vendors
Editions & Modules
No answers on this topic
Customer Voice
Starting at $30,000 (multi-year discount available)
RubyGems is a great packaging library primarily because of its verbose logging information and easy to navigate system architecture. We've dealt with artifactory systems in the past for Java and JavaScript, and RubyGems just makes it a lot easier to handle the packaging and deployment of our reusable libraries. We've noticed in the past that there are times where (if all 200+ teams) are releasing at a similar time that publishing the gems can lag, but that's fairly rare.
Well suited if you want a presence on all of the "big review sites" - it's best practice for your business to be engaged on all of the sites, as prospects are reading and searching. I would say it's less appropriate if your typical buyer does not research for the product you are selling, or perhaps if your competitors are not present on this site.
Due to TrustRadius reviews being a bit lengthy, I think it can hinder response volume.
While not a major issue, it would be nice to have a TrustRadius Slack/chat integration where I could quickly reach my reps. That being said, my reps already have a great response time!
It would be nice if I could run a report on how my company's competitors are performing on TrustRadius for Vendors.
We definitely see the value in peer review platforms like TrustRadius. Being able to hear from our customers and partners and share that information across the organization is very important to WatchGuard. I really see working with TrustRadius as a partnership that has been beneficial for both organizations and is continuing to prove very successful
It was easy to integrate, pull data and reports from, and really easy to customize the design to fit the branding of our site. I found it easy to show other team members how to use. Our whole team was able to get around the system to fit their different needs
RubyGems has strong community support and finding issues to errors is as simple as searching for the error message you're receiving (but usually the error is clear enough without having to bother with that). Honestly, the framework is simple enough that support isn't needed much, but it has been helpful to us in the past when we have needed it.
Many of our ongoing comms have been automated or moved to an office-hours model, so we don't get much support from our accounts team. In comparison, there are other review vendors we work with with whom we are much more likely to expand, given their ongoing support and the insights they share. Overall, I feel the customer support team should be more hands-on and strategic, as there could be opportunities to upsell and expand with customers who are being missed.
My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals.
RubyGems is easier to use and to troubleshoot issues overall. Sometimes when troubleshooting in other systems errors are masked and it takes a trained eye or a lot of time searching through Google trying to find out what it really means. RubyGems is very verbose and allows for quick troubleshooting of any deployment problems.
We are also working with G2 and I consider the platforms complementing each other. With TrustRadius for Vendors we collect complex review content reflecting attribute ratings of our products, different use cases and deployments our clients experiment, reviewers sentiments. Using quotes tagging and Chrome Extension feature we can map the most relevant reviews to the right audience, messaging or industry. The vendor portal has multiple selections available, for me it is very important to be able to check only with a click the number of ratings or the number of reviews for different date range or to check if my product is qualified for next awards.
