TrustRadius for Vendors

TrustRadius for Vendors

TrustRadius for Vendors

356 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
TrustRadius for Vendors	Score 9.1 out of 10	N/A	Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.	$30,000 per year

Pricing

TrustRadius for Vendors

Editions & Modules

Customer Voice: Starting at $30,000 (multi-year discount available)
per year per product

Offerings

Pricing Offerings
TrustRadius for Vendors
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

Multi-year discount available

More Pricing Information

Community Pulse
	TrustRadius for Vendors
Considered Both Products	TrustRadius for Vendors Verified User Project Manager Chose TrustRadius for Vendors We are also working with G2 and I consider the platforms complementing each other. With TrustRadius for Vendors we collect complex review content reflecting attribute ratings of our products, different use cases and deployments our clients experiment, reviewers sentiments. … Incentivized Helpful? Verified User Professional Chose TrustRadius for Vendors None Incentivized Helpful? Verified User Manager Chose TrustRadius for Vendors We use G2 and Gartner Peer Insights in addition to TrustRadius. These days, it seems like most companies have reviews on all three of these review sites. It's hard to choose just one vendor to focus reviews on as buyers tend to gravitate towards one review site over another so … Incentivized Helpful? Jeff Cotrupe Director of Customer Marketing and Analyst Relations Chose TrustRadius for Vendors TrustRadius is the peer site and team that has introduced new services and offerings to us — and not talking upsell here, but things we already get with our service and may not be taking advantage of. We have then often found ourselves asking the same of our other peer site … Incentivized Helpful? Andrew DeCataldo Senior Customer Advocacy Marketing Manager Chose TrustRadius for Vendors The offerings at TrustRadius for Vendors are right on par with the other similar services we use. What sets TrustRadius for Vendors apart is their customer service and ability to address out personal needs and provide strategic recommendations on how we can make the most out of … Incentivized Helpful? Dylan Caraker Manager of Customer Marketing Chose TrustRadius for Vendors While Gartner owns three sites in one, TrustRadius for Vendors is better at that longer content. Incentivized Helpful? Verified User Manager Chose TrustRadius for Vendors I was not part of the selection when I arrived. TrustRadius contract was already in place. Incentivized Helpful? Verified User Contributor Chose TrustRadius for Vendors The only other review platform that we pay for is G2. TrustRadius for Vendors is very highly regarded in the space (if not the most highly regarded), and I would say it's equivalent to G2 on the capabilities and customer service side, aside from the fact that it garners higher … Incentivized Helpful? MS Michele Smaldino Customer Marketing Manager Chose TrustRadius for Vendors I prioritized TrustRadius over Gartner Peer Insights due to my emphasis on user-generated content and extensive reviews. I value community-driven insights, which TrustRadius offers through its platform, enabling a broader range of perspectives and experiences to guide … Incentivized Helpful? MM Monica Moore Global Engagement Marketing Manager Chose TrustRadius for Vendors All platforms have their strengths and weaknesses, but TrustRadius for Vendors is pushing the envelope with their white glove service and willingness to bring issues and concerns to the relevant team or team members in support of growing their position as a review site and … Helpful? LM Lauren McCullough VP, Marketing Chose TrustRadius for Vendors We use all of these tools in tandem currently. We have had a lot of success with Capterra's PPC offering so far this year, and we also were able to run completely subsidized incentivized review campaigns where they funded the gift card rewards. G2 appears to have a larger … Incentivized Helpful? Alex Field Product marketing manager Chose TrustRadius for Vendors We choose to go with TrustRadius because you guys do all the campaigns for us, unlike Gartner Peer Insights, who make you do it yourself. Additionally, Gartner's interface is not that slick or obvious. I feel that TrustRadius and G2 are basically the same, but TrustRadius's … Incentivized Helpful? François Brasseur Marketing Manager Chose TrustRadius for Vendors In evaluating alternatives to TrustRadius, we conducted thorough research on various review platforms, internal tools, and industry-specific resources. However, TrustRadius stood out as the preferred choice for several reasons. Considering the strong reputation, affordability, … Incentivized Helpful? Eleonora Grinenko Product Marketing Manager Chose TrustRadius for Vendors We went with TrustRadius for Vendors because our Account Manager was very engaging compared to Capterra and G2. I reached out to Capterra several times, and no one even responded. G2 sales pitch was weak and in my perception, TrustRadius for Vendors functionality is more … Incentivized Helpful? Kati Sevier-Jacobson Customer Engagement Manager Chose TrustRadius for Vendors TrustRadius for Vendors is superior in terms of content available on companies. While other sites might be bigger or more established, that does not mean they are better. The customer support you will receive working with TrustRadius for Vendors is far better, in my experience, … Incentivized Helpful? Megan (Florida) Zolnierowicz SVP Marketing Chose TrustRadius for Vendors We actually use TrustRadius, G2, and Capterra, and TrustRadius for Vendors definitely gives us the most for our investment. The reviews offer key insights into our customers favorite features, but we also take their "cons" to our product team to help guide the product roadmap. … Incentivized Helpful? Verified User Program Manager Chose TrustRadius for Vendors I wasn't part of the selection process. Incentivized Helpful? Eric Wendt Digital Marketing Specilist Chose TrustRadius for Vendors TrustRadius is very similar to G2 in collecting reviews and asking questions. Capterra is a much quicker review process with fewer in-depth questions asked. Incentivized Helpful? JF Jenna Feldman Program Manager Chose TrustRadius for Vendors We enjoyed the long-form reviews and the ability for our customers to earn gift cards for the reviews. TrustRadius also makes it easy to reward gift cards to customers if needed retroactively. Also, they offer the review campaign generation service on the vendor's behalf, which … Incentivized Helpful? Verified User Employee Chose TrustRadius for Vendors TrustRadius' support team is significantly more engaged than that of their larger competitors. The personalized experience I've received from the TrustRadius team is far beyond what I've received from some of their larger competitors like Capterra. Incentivized Helpful?
Top Pros	Pro Easy to use Pro Customer success Pro Trustradius team
Top Cons	Minus Real time Minus Review process Minus Time consuming

Best Alternatives
	TrustRadius for Vendors
Small Businesses	SourceForge Score 8.1 out of 10
Medium-sized Companies	SourceForge Score 8.1 out of 10
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	TrustRadius for Vendors
Likelihood to Recommend	9.4 (258 ratings)
Likelihood to Renew	8.5 (11 ratings)
Usability	8.9 (16 ratings)
Support Rating	9.6 (77 ratings)
Implementation Rating	9.0 (4 ratings)
Ease of integration	9.0 (3 ratings)
Vendor post-sale	9.1 (6 ratings)
Vendor pre-sale	9.1 (6 ratings)

User Testimonials
	TrustRadius for Vendors
Likelihood to Recommend	TrustRadius If you are looking for the best customer support, and want to collect quality reviews from your clients TrustRadius for Vendors is the best option. If you want your products to be reviewed by real users, if you want the reviews to be relevant and authentic, TrustRadius is providing it. If you are really interested in what your clients think and how they use your product, what challenges they are facing this is the right platform to work with. Incentivized Verified User Anonymous Read full review
Pros	TrustRadius Actively working with us to generate reviews Actively working with us to showcase the reviews we get Actively presenting us to the market by featuring us on special pages such as Vector Databases — and on the TrustRadius home page Professional team providing us with services — but also colleagues and friends We needed better ways to sort our reviews for score and recency, and TrustRadius for Vendors helped us get there Incentivized Jeff Cotrupe Director of Customer Marketing and Analyst Relations Read full review
Cons	TrustRadius Due to TrustRadius reviews being a bit lengthy, I think it can hinder response volume. While not a major issue, it would be nice to have a TrustRadius Slack/chat integration where I could quickly reach my reps. That being said, my reps already have a great response time! It would be nice if I could run a report on how my company's competitors are performing on TrustRadius for Vendors. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	TrustRadius We definitely see the value in peer review platforms like TrustRadius. Being able to hear from our customers and partners and share that information across the organization is very important to WatchGuard. I really see working with TrustRadius as a partnership that has been beneficial for both organizations and is continuing to prove very successful Incentivized Alexandra McWethy Sr. Manager, Demand Generation Read full review
Usability	TrustRadius It was easy to integrate, pull data and reports from, and really easy to customize the design to fit the branding of our site. I found it easy to show other team members how to use. Our whole team was able to get around the system to fit their different needs Incentivized Meredith Lea Barber Web Designer Read full review
Support Rating	TrustRadius The team is great to work with. They're responsive, personable, and overall easy to work with. I also like how they don't try to upsell you and talk about renewals all the time - this happens often when we talk to our G2 client success and sales teams. Incentivized Verified User Anonymous Read full review
Implementation Rating	TrustRadius My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals. Incentivized Tami Andrews Sr. Customer Programs Manager Read full review
Alternatives Considered	TrustRadius The offerings at TrustRadius for Vendors are right on par with the other similar services we use. What sets TrustRadius for Vendors apart is their customer service and ability to address out personal needs and provide strategic recommendations on how we can make the most out of our paid partnership with them. Other similar providers don't seem to deliver best-in-class customer service. Incentivized Andrew DeCataldo Senior Customer Advocacy Marketing Manager Read full review
Return on Investment	TrustRadius We can't necessarily track ROI on this, but TrustRadius for Vendors has definitely influenced many buyers at some point in their purchasing journey. Webhooks would help us track some of the above & when we get them set up, I'm sure we'll see many new leads coming in. We just signed on for Buyer Intent, so we will be able to speak on this later on. Incentivized Verified User Anonymous Read full review
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