TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Runa

    Score8.7 out of 10
    N/ARuna offers a digital value infrastructure and network, providing the tools for businesses to build embedded payout, reward and incentive experiences. The Runa Network offers 2,500+ global and local payout options including gift cards, subscriptions, cryptocurrencies, and donations.N/A

    Stripe Payments

    Score9 out of 10
    N/AStripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an Internet business which accepts payements via Stripe Atlas, fraud prevention via Stripe Radar, and payment analytics via Stripe Sigma. Additional features and modules include Stripe Issuing, which allows users to create,…

    $0.02

    per charge

    TruCentive

    Score8.3 out of 10
    N/ATruCentive enables organizations to launch highly branded incentive programs that deliver gift cards, Visa cards, or money digitally.

    $2,500

    per month

    Pricing
    RunaStripe PaymentsTruCentive
    Editions & Modules
    No answers on this topic
    Sigma
    $0.02
    per charge
    Radar
    $0.05
    per screened transaction
    Issuing
    $0.10
    per virtual card
    Terminal
    2.7% + 0.05
    per successful charge
    Integrated
    2.9% + 0.30
    per successful charge
    Atlass
    $500
    one-time fee
    Premium Support
    1,800
    per month
    Customized
    Contact sales team
    Pay as you Go
    $0
    Essentials
    $2,500
    per year
    Standard
    $5,000
    per year
    Corporate
    $10,000
    per year
    Offerings
    Pricing Offerings
    RunaStripe PaymentsTruCentive
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Features
    RunaStripe PaymentsTruCentive
    Payment Gateways
    Comparison of Payment Gateways features of Runa and Stripe Payments and TruCentive
    Feature
    Runa
    -
    Ratings
    Stripe Payments
    7.6
    8 Ratings
    3% above category average
    TruCentive
    -
    Ratings
    Fraud Detection00 Ratings7.28 Ratings00 Ratings
    API or SDK00 Ratings8.68 Ratings00 Ratings
    Recurring Payment Support00 Ratings6.68 Ratings00 Ratings
    Billing and Invoicing Support00 Ratings8.68 Ratings00 Ratings
    Global Support00 Ratings8.07 Ratings00 Ratings
    Payment Form Acceptance00 Ratings6.67 Ratings00 Ratings
    Best Alternatives
    RunaStripe PaymentsTruCentive
    Small Businesses
    No answers on this topic
    Apple Pay
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Payoneer
    Score8 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    Checkout.com
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    RunaStripe PaymentsTruCentive
    Likelihood to Recommend
    8.7
    (7 ratings)
    8.9
    (85 ratings)
    9.4
    (6 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    10.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (1 ratings)
    7.5
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (2 ratings)
    10.0
    (16 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    RunaStripe PaymentsTruCentive
    Likelihood to Recommend
    Runa
    Employee Recognition, Birthday recognition, spot recognition, etc. The platform has many options and easily allows for our company to purchase and distribute over 400+ gift card options for our employees in 1 fell swoop. The employee choice has been a huge positive
    Incentivized
    Read full review
    Stripe
    We had a client who wanted a QR to use in their marketing, which enabled their clients to donate to us. It was so useful to be able to set it up, and we can track the views and donations received using this code. Another client with issues with our website wanted to set up a monthly subscription, so I sent her a payment link, which worked brilliantly. For clients that want to make one-time donations, it also lets the client choose the amount. The only scenario where we haven't been able to help is when clients want to change the card associated with the payment - whilst we understand it is for security/gdpr, it means they have to cancel and set up something new, which poses the danger that we may lose them as a customer.
    Incentivized
    Read full review
    TruCentive
    TruCentive is well suited for when you wish to send gift cards to large amounts of people quickly, whether it is for a gift or a reward for completing an action. One of the main reasons why our company uses TruCentive is that there is a claiming system in place where the recipients have to claim their gift card in the appropriate amount of time or else the budget set for the gift cards returns to our company. That helps eliminate inefficient use of funds.
    Incentivized
    Read full review
    Pros
    Runa
    • Great customer service
    • Large selection of suppliers
    • Professional work during integration
    Incentivized
    Read full review
    Stripe
    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Incentivized
    Read full review
    TruCentive
    • Variety of cards
    • Ease of use
    • Reasonable pricing
    Incentivized
    Read full review
    Cons
    Runa
    • Support team is responsive, but can take several days or more to get resolution sometimes
    • Status of different brands can change a lot over the course of short periods of time - not always Runa's fault, but sometimes frustrating
    • We've been through several account managers due to turnover. Thankfully, they catch on quick, but does take a bit to get a new AM up to speed each time
    Incentivized
    Read full review
    Stripe
    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Incentivized
    Read full review
    TruCentive
    • Broader range of incentive options
    • More detailed help for self management of the platform
    Incentivized
    Read full review
    Likelihood to Renew
    Runa
    Super reliable and easy to use
    Read full review
    Stripe
    Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
    Incentivized
    Read full review
    TruCentive
    No answers on this topic
    Usability
    Runa
    They provide a great portal that is very intuitive to use
    Read full review
    Stripe
    Stripe offers a very easy-to-navigate platform with many different functions. From linking it to our website and accounting platform to tracking our payments, being able to issue a refund quickly if required, and setting up QR codes and payment links for subscriptions or one-time donations, it really covers so many aspects that we need and use on a weekly and monthly basis.
    Incentivized
    Read full review
    TruCentive
    No answers on this topic
    Support Rating
    Runa
    We have a dedicated customer support person, he is quick to react to any needs or requests. We feel that MELP requests are handled professionally and in a timely manner.
    Incentivized
    Read full review
    Stripe
    Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
    Incentivized
    Read full review
    TruCentive
    No answers on this topic
    Implementation Rating
    Runa
    Super smooth to implement
    Read full review
    Stripe
    It took less than an hour to have everything setup and running
    Incentivized
    Read full review
    TruCentive
    No answers on this topic
    Alternatives Considered
    Runa
    We have previously used giftcloud which doesn't compare to the experience we've had with wegift/runa. Far less interaction with runa is required, much better service for our money, wider range of gifts, better service provided to our customers, easy portal
    Incentivized
    Read full review
    Stripe
    Stripe is easier to use and offers better support and rates. My favorite part with Stripe is probably their ready-to-use plug-in that's offered for me. We have multiple eCommerce stores and we rely on our payment process going smoothly. The plug-in from Stripe is free, constantly updated, secure, and very easy to implement.
    Incentivized
    Read full review
    TruCentive
    TruCentive worked so much better for what we're trying to do. We were having major issues with our previous platform - it took more time to fix complaints than anything. It seemed we were shooting ourselves in the foot by even trying to offer lunch or coffee to our webinar attendees. TruCentive took care of this, and we haven't gotten more than a request for a resend since.
    Incentivized
    Read full review
    Return on Investment
    Runa
    • We have managed to offer international gift vouchers from multiple countries at once
    • With integration gift cards are provided to our clients in seconds
    • No bugs, integration and service overall is working very well
    Incentivized
    Read full review
    Stripe
    • It makes getting money from your clients really easy
    • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
    • It is very easy to integrate with online assets of the company
    • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
    • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
    Incentivized
    Read full review
    TruCentive
    • positive ROI on my incentive lead generation
    Incentivized
    Read full review
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