Likelihood to Recommend Rydoo (formerly Cardwise)
I would recommend it for someone who wanted to track reimbursed expenses
or credit card expenses, but there is not enough in Rydoo to work with these two distinct categories of items separately. It is not a good fit for someone looking to have their expenses seamlessly reimbursed (like
Expensify ). I do recommend it if you need to work with multiple currencies, because it makes that easy.
Read full review The company-wide implementation of TravelBank greatly increased the efficiency of our expense reimbursement process. It mitigated many pain points such as errors, inconsistencies, and missing information in our manual Excels that were very hard to version control and track through the approval/reimbursement process. Overall, TravelBank has made all of our lives easier!
Read full review Pros Rydoo (formerly Cardwise)
Saves recent accounts so you do not have to search for them each time you are adding receipts Matches transactions quickly Reads receipt details accurately Read full review TravelBank encourages employees to book lower cost flights and hotels. Employees receive half the difference between the average cost for the service and the cost the company is paying in the form of vouchers for Amazon/Airbnb etc. For example, if the average cost of a flight from SFO to JFK is $500, and the employee books a $400 flight, the employee gets $50 and the company saves $50. Read full review Cons Rydoo (formerly Cardwise)
Support responsiveness. Features to detail what has actually been reimbursed vs. what has been reported. More flexibility in setting approval flows. Read full review It was hard to find a good hotel in my budget. I wish I could get the incentives back in cash. I have trouble using the user interface and wish I could store my common searches easier bcecauseI usually only travel to one place. They need to have a better search tool. Like, if a hotel is unavailable it still needs to come up in the search bar -- not necessarily on the map or home screen, but it would help to see all options if I search because for some reason a ton of hotels that I know have open rooms do not show up. Read full review Support Rating Rydoo (formerly Cardwise)
When Rydoo is responsive, support is just fine, but there have been times when our requests for support have gone unanswered for more than a day when their queue has indicated response times much shorter than that.
Read full review The TravelBank team came in for a Lunch and Learn, which was great! Our account team spent a lot of time walking through all of the features and capabilities of TravelBank, as well as tips and tricks for using the online platform and the app. This was tremendously helpful! Also, whenever we need to contact customer support if we are experiencing and difficulties, they are beyond responsive and very helpful!
Read full review Alternatives Considered Rydoo (formerly Cardwise)
Expensify was easy to use too but I feel like Rydoo does a better job of capturing receipt info with less work on the users end. Also with Rydoo you don't have to create a report, you can just submit expenses as you go. With
Expensify you had to create a report first which added extra unnecessary work with no benefits.
Read full review It is much easier to use than Concur, but typically Concur is mandated to use. We also quickly tried other apps but found that TravelBank was the best. Other apps had issues in trying to recognize the amount if a tip was added and often failed. This is why I like entering in the actual value.
Read full review Return on Investment Rydoo (formerly Cardwise)
Rydoo saves time, which saves money. I'm able to make and check expenses quickly. Rydoo was easy to learn and integrate. It didn't require lengthly training so it smoothed the onboarding process for new hires. Rydoo centralizes internal communication about specific expenses, since you can leave comments. Read full review I'm not in the finance department, but I'd guess our travel spend per employee has reduced since we started using TravelBank. We now have one travel supplier, with flights and hotels paid from a central account, rather than everyone booking through a variety of channels with their own card. In case of emergency, the company knows which flight you're on, which hotel you're staying at. Read full review ScreenShots