TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sage CRM

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Sage CRM is an SMB-oriented CRM platform offered in both SaaS and on-premise editions. Unlike the Sage SalesLogix product, the SaaS version is a true multi-tenant offering. The platform offers excellent integration with Sage ERP and accounting products. It is also a good global solution and is available in many languages and is used by over 12,000 customers worldwide, with many customers in Europe.

    $33

    per month

    Sage HRMS

    Score9.8 out of 10
    N/ASage HRMS is an HR management solution that integrates payroll, benefits, recruiting, employee self-service, and analytics capabilities.N/A
    Pricing
    Sage CRMSage HRMS
    Editions & Modules
    Sage CRM (cloud)
    $45
    Per User per Month
    Sage CRM (on premise)
    $0
    Lifetime License per Seat
    No answers on this topic
    Offerings
    Pricing Offerings
    Sage CRMSage HRMS
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsTiered pricing is available for multiple users.—
    More Pricing Information
    Community Pulse
    Sage CRMSage HRMS
    Considered Both Products
    Sage
    No answer on this topic
    Sage
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Features
    Sage CRMSage HRMS
    Sales Force Automation
    Comparison of Sales Force Automation features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    8.8
    17 Ratings
    12% above category average
    Sage HRMS
    -
    Ratings
    Customer data management / contact management9.017 Ratings00 Ratings
    Workflow management8.616 Ratings00 Ratings
    Territory management8.517 Ratings00 Ratings
    Opportunity management8.917 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.016 Ratings00 Ratings
    Contract management8.614 Ratings00 Ratings
    Quote & order management9.016 Ratings00 Ratings
    Interaction tracking9.216 Ratings00 Ratings
    Channel / partner relationship management8.716 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    8.1
    16 Ratings
    5% above category average
    Sage HRMS
    -
    Ratings
    Case management8.016 Ratings00 Ratings
    Call center management8.215 Ratings00 Ratings
    Help desk management8.214 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    8.7
    16 Ratings
    12% above category average
    Sage HRMS
    -
    Ratings
    Lead management8.816 Ratings00 Ratings
    Email marketing8.715 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    9.0
    17 Ratings
    16% above category average
    Sage HRMS
    -
    Ratings
    Task management9.016 Ratings00 Ratings
    Billing and invoicing management9.015 Ratings00 Ratings
    Reporting9.113 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    8.6
    17 Ratings
    12% above category average
    Sage HRMS
    -
    Ratings
    Forecasting8.716 Ratings00 Ratings
    Pipeline visualization8.416 Ratings00 Ratings
    Customizable reports8.717 Ratings00 Ratings
    Customization
    Comparison of Customization features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    8.6
    17 Ratings
    12% above category average
    Sage HRMS
    -
    Ratings
    Custom fields8.517 Ratings00 Ratings
    Custom objects8.516 Ratings00 Ratings
    Scripting environment9.016 Ratings00 Ratings
    API for custom integration8.314 Ratings00 Ratings
    Security
    Comparison of Security features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    8.7
    17 Ratings
    4% above category average
    Sage HRMS
    -
    Ratings
    Single sign-on capability8.717 Ratings00 Ratings
    Role-based user permissions8.813 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    9.4
    13 Ratings
    22% above category average
    Sage HRMS
    -
    Ratings
    Social data9.513 Ratings00 Ratings
    Social engagement9.313 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    9.0
    14 Ratings
    18% above category average
    Sage HRMS
    -
    Ratings
    Marketing automation9.114 Ratings00 Ratings
    Compensation management8.912 Ratings00 Ratings
    Platform
    Comparison of Platform features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    7.8
    16 Ratings
    2% above category average
    Sage HRMS
    -
    Ratings
    Mobile access7.816 Ratings00 Ratings
    Human Resource Management
    Comparison of Human Resource Management features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    -
    Ratings
    Sage HRMS
    5.5
    9 Ratings
    39% below category average
    Employee demographic data00 Ratings8.08 Ratings
    Employment history00 Ratings8.09 Ratings
    Job profiles and administration00 Ratings1.39 Ratings
    Workflow for transfers, promotions, pay raises, etc.00 Ratings7.99 Ratings
    Organizational charting00 Ratings6.04 Ratings
    Organization and location management00 Ratings6.06 Ratings
    Compliance data (COBRA, OSHA, etc.)00 Ratings1.27 Ratings
    Payroll Management
    Comparison of Payroll Management features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    -
    Ratings
    Sage HRMS
    4.8
    7 Ratings
    52% below category average
    Pay calculation00 Ratings6.17 Ratings
    Support for external payroll vendors00 Ratings4.04 Ratings
    Off-cycle/On-Demand payment00 Ratings6.92 Ratings
    Benefit plan administration00 Ratings2.16 Ratings
    Direct deposit files00 Ratings8.07 Ratings
    Salary revision and increment management00 Ratings3.06 Ratings
    Reimbursement management00 Ratings3.27 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    -
    Ratings
    Sage HRMS
    1.2
    7 Ratings
    149% below category average
    Approval workflow00 Ratings1.26 Ratings
    Balance details00 Ratings1.27 Ratings
    Annual carry-forward and encashment00 Ratings1.06 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    -
    Ratings
    Sage HRMS
    3.9
    8 Ratings
    72% below category average
    View and generate pay and benefit information00 Ratings4.18 Ratings
    Update personal information00 Ratings4.27 Ratings
    View company policy documentation00 Ratings1.16 Ratings
    Employee recognition00 Ratings6.04 Ratings
    View job history00 Ratings4.05 Ratings
    Asset Management
    Comparison of Asset Management features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    -
    Ratings
    Sage HRMS
    7.0
    2 Ratings
    14% below category average
    Tracking of all physical assets00 Ratings7.02 Ratings
    HR Reporting
    Comparison of HR Reporting features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    -
    Ratings
    Sage HRMS
    3.7
    8 Ratings
    69% below category average
    Report builder00 Ratings2.07 Ratings
    Pre-built reports00 Ratings1.28 Ratings
    Ability to combine HR data with external data00 Ratings8.06 Ratings
    Onboarding
    Comparison of Onboarding features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    -
    Ratings
    Sage HRMS
    7.0
    4 Ratings
    14% below category average
    New hire portal00 Ratings7.04 Ratings
    Manager tracking tools00 Ratings7.03 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    -
    Ratings
    Sage HRMS
    7.3
    2 Ratings
    11% below category average
    Corporate goal setting00 Ratings8.01 Ratings
    Individual goal setting00 Ratings7.02 Ratings
    Line-of sight-visibility00 Ratings8.01 Ratings
    Performance tracking00 Ratings6.02 Ratings
    Performance Management
    Comparison of Performance Management features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    -
    Ratings
    Sage HRMS
    7.8
    5 Ratings
    2% below category average
    Performance plans00 Ratings9.03 Ratings
    Performance improvement plans00 Ratings8.03 Ratings
    Review status tracking00 Ratings7.03 Ratings
    Review reminders00 Ratings8.04 Ratings
    Multiple review frequency00 Ratings7.03 Ratings
    Succession Planning
    Comparison of Succession Planning features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    -
    Ratings
    Sage HRMS
    8.5
    1 Ratings
    7% above category average
    Create succession plans/pools00 Ratings9.01 Ratings
    Candidate ranking00 Ratings8.01 Ratings
    Candidate search00 Ratings8.01 Ratings
    Candidate development00 Ratings9.01 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Sage CRM and Sage HRMS
    Feature
    Sage CRM
    -
    Ratings
    Sage HRMS
    7.6
    3 Ratings
    4% below category average
    Job Requisition Management00 Ratings5.02 Ratings
    Company Website Posting00 Ratings7.23 Ratings
    Publish to Social Media00 Ratings9.01 Ratings
    Job Search Site Posting00 Ratings7.01 Ratings
    Duplicate Candidate Prevention00 Ratings8.01 Ratings
    Applicant Tracking00 Ratings8.02 Ratings
    Notifications and Alerts00 Ratings9.01 Ratings
    Best Alternatives
    Sage CRMSage HRMS
    Small Businesses
    Salesflare
    Score10 out of 10
    UZIO
    Score9.4 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Zoho People
    Score8.6 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Sage CRMSage HRMS
    Likelihood to Recommend
    8.9
    (28 ratings)
    1.2
    (10 ratings)
    Likelihood to Renew
    5.1
    (11 ratings)
    8.0
    (1 ratings)
    Usability
    8.9
    (11 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.9
    (8 ratings)
    -
    (0 ratings)
    In-Person Training
    7.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Sage CRMSage HRMS
    Likelihood to Recommend
    Sage
    as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
    Read full review
    Sage
    Sage HRMS is a software that fits in all organizations whether small or large and this makes it the most suitable HR solution as it will help you manage your workforce even if it may appear small. The software has analytics and reporting tools that are applicable in performance management where you will use them in assessing the productivity of your employees and plan on how to improve further as a workforce. It further helps in employee on-boarding, payroll management, and talent management
    Incentivized
    Read full review
    Pros
    Sage
    • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
    • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
    Incentivized
    Read full review
    Sage
    • Ability to see history (like job history) easily at a glance.
    • Ability to make changes easily.
    • Organizing info in the employee record.
    Incentivized
    Read full review
    Cons
    Sage
    • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
    • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
    • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
    Incentivized
    Read full review
    Sage
    • We changed our chart of accounts. The system does not allow you to change the numbering format, so we had to start over with new databases.
    • The tax return portion of the software does not file local taxes. We would definitely like to see this functionality in the future.
    • The payroll piece does not handle complicated move up and move downs for union pay. This could definitely be improved upon.
    Incentivized
    Read full review
    Likelihood to Renew
    Sage
    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Incentivized
    Read full review
    Sage
    I do not work with this software anymore, and I am not involved with the renewal of it. However, if I were, I would still suggest using it unless something better was introduced
    Incentivized
    Read full review
    Usability
    Sage
    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    Incentivized
    Read full review
    Sage
    No answers on this topic
    Performance
    Sage
    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Read full review
    Sage
    No answers on this topic
    Support Rating
    Sage
    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Incentivized
    Read full review
    Sage
    No answers on this topic
    In-Person Training
    Sage
    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Incentivized
    Read full review
    Sage
    No answers on this topic
    Implementation Rating
    Sage
    The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Incentivized
    Read full review
    Sage
    No answers on this topic
    Alternatives Considered
    Sage
    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Read full review
    Sage
    Sage HRMS was very cost effective for a non-profit. It does all that we needed as a company and more. It also allows us to handle payroll ourselves instead of outsourcing [it].
    Incentivized
    Read full review
    Return on Investment
    Sage
    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Incentivized
    Read full review
    Sage
    • there can be a high ROI when processing payroll in house compared to outsourced. Not to mention the flexibility you gain.
    Incentivized
    Read full review
    ScreenShots