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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sage HR

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    Sage HR is HR software for small to medium businesses. The vendor states Sage HR is designed to be easy to use, and automates every step of the human resource process. Sage HR is designed with modular functionality to be customized for users' needs. According to the vendor, key differentiators include: 1. Easy to use 2. Modular functionality 2. Automates the end-to-end HR process 3. There's a mobile app (iOS & Android) 5. Feature…

    $5.50

    per month

    Agentforce Field Service

    Score8.8 out of 10
    N/AField Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.

    $600

    per year per user

    Pricing
    Sage HRAgentforce Field Service
    Editions & Modules
    Expenses Management
    $1.50
    per user, per month
    Performance Management
    $3.00
    per user, per month
    Shift Scheduling
    $3.00
    per user, per month
    Timesheets
    $3.00
    per user, per month
    Leave Management
    $5.50
    per user, per month
    Recruitment
    $200.00
    per user, per month
    Contractor
    $50
    per month (billed annually) per user
    Contractor Plus
    $75
    per month (billed annually) per user
    Dispatcher
    $165
    per month (billed annually) per user
    Technician
    $165
    per month (billed annually) per user
    Field Service Plus
    $220
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    Sage HRAgentforce Field Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThe modular product. - No hidden fees - Cancel anytime - No credit card required—
    More Pricing Information
    Community Pulse
    Sage HRAgentforce Field Service
    Considered Both Products
    Sage
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    9 Answers
    92%
    Would buy again
    11 Answers
    Delivers good value for the price
    90%
    Delivers good value for the price
    9 Answers
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    9 Answers
    100%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    8 Answers
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    88%
    Implementation went as expected
    7 Answers
    Features
    Sage HRAgentforce Field Service
    Human Resource Management
    Comparison of Human Resource Management features of Sage HR and Salesforce Agentforce Field Service
    Feature
    Sage HR
    6.9
    12 Ratings
    17% below category average
    Salesforce Agentforce Field Service
    -
    Ratings
    Employee demographic data9.011 Ratings00 Ratings
    Employment history8.211 Ratings00 Ratings
    Job profiles and administration7.99 Ratings00 Ratings
    Organizational charting4.011 Ratings00 Ratings
    Organization and location management7.09 Ratings00 Ratings
    Compliance data (COBRA, OSHA, etc.)5.54 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Sage HR and Salesforce Agentforce Field Service
    Feature
    Sage HR
    7.5
    2 Ratings
    9% below category average
    Salesforce Agentforce Field Service
    -
    Ratings
    Support for external payroll vendors7.01 Ratings00 Ratings
    Reimbursement management8.02 Ratings00 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of Sage HR and Salesforce Agentforce Field Service
    Feature
    Sage HR
    6.8
    12 Ratings
    19% below category average
    Salesforce Agentforce Field Service
    -
    Ratings
    Approval workflow4.012 Ratings00 Ratings
    Balance details8.212 Ratings00 Ratings
    Annual carry-forward and encashment8.19 Ratings00 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of Sage HR and Salesforce Agentforce Field Service
    Feature
    Sage HR
    6.2
    11 Ratings
    28% below category average
    Salesforce Agentforce Field Service
    -
    Ratings
    View and generate pay and benefit information8.03 Ratings00 Ratings
    Update personal information8.211 Ratings00 Ratings
    View company policy documentation3.89 Ratings00 Ratings
    Employee recognition3.19 Ratings00 Ratings
    View job history8.08 Ratings00 Ratings
    Asset Management
    Comparison of Asset Management features of Sage HR and Salesforce Agentforce Field Service
    Feature
    Sage HR
    4.8
    6 Ratings
    51% below category average
    Salesforce Agentforce Field Service
    -
    Ratings
    Tracking of all physical assets4.86 Ratings00 Ratings
    HR Reporting
    Comparison of HR Reporting features of Sage HR and Salesforce Agentforce Field Service
    Feature
    Sage HR
    5.8
    11 Ratings
    27% below category average
    Salesforce Agentforce Field Service
    -
    Ratings
    Report builder7.110 Ratings00 Ratings
    Pre-built reports7.910 Ratings00 Ratings
    Ability to combine HR data with external data2.33 Ratings00 Ratings
    Onboarding
    Comparison of Onboarding features of Sage HR and Salesforce Agentforce Field Service
    Feature
    Sage HR
    7.7
    9 Ratings
    4% below category average
    Salesforce Agentforce Field Service
    -
    Ratings
    New hire portal7.39 Ratings00 Ratings
    Manager tracking tools8.18 Ratings00 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of Sage HR and Salesforce Agentforce Field Service
    Feature
    Sage HR
    6.0
    8 Ratings
    30% below category average
    Salesforce Agentforce Field Service
    -
    Ratings
    Corporate goal setting6.87 Ratings00 Ratings
    Individual goal setting3.38 Ratings00 Ratings
    Line-of sight-visibility6.98 Ratings00 Ratings
    Performance tracking7.08 Ratings00 Ratings
    Performance Management
    Comparison of Performance Management features of Sage HR and Salesforce Agentforce Field Service
    Feature
    Sage HR
    5.1
    8 Ratings
    44% below category average
    Salesforce Agentforce Field Service
    -
    Ratings
    Performance plans6.08 Ratings00 Ratings
    Performance improvement plans2.27 Ratings00 Ratings
    Review status tracking6.08 Ratings00 Ratings
    Review reminders8.08 Ratings00 Ratings
    Multiple review frequency3.38 Ratings00 Ratings
    Succession Planning
    Comparison of Succession Planning features of Sage HR and Salesforce Agentforce Field Service
    Feature
    Sage HR
    2.7
    4 Ratings
    98% below category average
    Salesforce Agentforce Field Service
    -
    Ratings
    Create succession plans/pools2.34 Ratings00 Ratings
    Candidate ranking2.22 Ratings00 Ratings
    Candidate search4.22 Ratings00 Ratings
    Candidate development2.34 Ratings00 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Sage HR and Salesforce Agentforce Field Service
    Feature
    Sage HR
    2.9
    3 Ratings
    93% below category average
    Salesforce Agentforce Field Service
    -
    Ratings
    Job Requisition Management1.33 Ratings00 Ratings
    Company Website Posting2.02 Ratings00 Ratings
    Publish to Social Media2.01 Ratings00 Ratings
    Job Search Site Posting2.02 Ratings00 Ratings
    Duplicate Candidate Prevention2.02 Ratings00 Ratings
    Applicant Tracking7.02 Ratings00 Ratings
    Notifications and Alerts4.02 Ratings00 Ratings
    Best Alternatives
    Sage HRAgentforce Field Service
    Small Businesses
    UZIO
    Score9.4 out of 10
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    Zoho People
    Score8.6 out of 10
    No answers on this topic
    Enterprises
    PeopleStrong
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Sage HRAgentforce Field Service
    Likelihood to Recommend
    8.9
    (13 ratings)
    9.9
    (15 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (2 ratings)
    Usability
    8.2
    (3 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.1
    (5 ratings)
    8.6
    (9 ratings)
    Online Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    User Testimonials
    Sage HRAgentforce Field Service
    Likelihood to Recommend
    Sage
    Keeping an accurate time off calendar, with specific buckets, is extremely important. It has helped my company grow without having to manage things in Excel. Also, implementing an annual review process by using CakeHR has been very clean and transparent with my employees. This also allows me to see year over year. In years past, we used Word or a Jotform which made it challenging to pull up years past.
    Incentivized
    Read full review
    Salesforce
    We've demoed quite a few models, different companies. I know Salesforce has huge backing, but even so they're open to customization and solutions. Some of the competition, keep in mind for my industry, there's not a lot of options out there. We're not your typical Salesforce target market. I mean we're not really selling a lot. I mean, quite honestly, I don't even have a sales department because can't do all of the work that my current customers need me to do. So I don't need to go drum up new business. I just needed it for more of tracking and a work management solution. And in the construction, specifically utility construction, industry, there's not a lot of options, but it definitely was the best option for us.
    Incentivized
    Read full review
    Pros
    Sage
    • Employee self service - the apps and desktops GUIs are very intuitive.
    • Leave management - this manages itself through the app and system, saves lots of admin.
    • Customization - you can tailor the system more and more to suit your specific needs.
    • Updates and Customer Service - the CakeHR team gave dedicated a lot of time to bring out weekly updates and systems improvements which shows they are dedicated to making this a great product - the fact that they were bought by Se recently is also testament to their ongoing mission.
    Incentivized
    Read full review
    Salesforce
    • Real Time Communication with back-office team When our nurses need anything by using mobile app they can reach out to our back office team to resolve their issues
    • Utilization of resources We can see the all the appointments view with the assigned representative in a single page so We can assign more appointments if any resources has any free slot it is just a drag and drop
    • It helps us to automate the process like delay or reach notification we can also route the appointments based on representative skill set, location and urgency of task
    Incentivized
    Read full review
    Cons
    Sage
    • Some features available in other HR products have not been available in Cake in the past (Performance, ATS), however, these are being rolled out now.
    • The user experience for the Admin interface is not completely intuitive.
    • Overall look and feel could be updated one day.
    Read full review
    Salesforce
    • Our biggest complaint is the optimizer removes jobs from the schedule at times and they are hard to track down and if missed we may not have a tech show up at all for the customer.
    • Reporting off of Service Appointment history is challenging
    • Without having a developer adjust your views the amount of available fields can be overwhelming.
    Incentivized
    Read full review
    Likelihood to Renew
    Sage
    No answers on this topic
    Salesforce
    As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.
    Read full review
    Usability
    Sage
    payroll process is good Sage HR - web version gives good demographic data uploading to Super portal is good uploading to ATO portal is good giving various reports to Managers is good
    Incentivized
    Read full review
    Salesforce
    Within a week a scheduler can confidently navigate the program and from there they learn more niche tools but from the beginning they can hit the ground running. With different user views available the developers can narrow down what is needed based on your job role which has been invaluable.
    Incentivized
    Read full review
    Support Rating
    Sage
    Customer support is amazing. There are times I post a question and I don't get back to support. They will always follow-up with an email to make sure our questions are answered. I even had a call with Julianna who was wonderful and very personable. You definitely get a level us service that exceeds most companies. Keep up the good work CakeHR.
    Incentivized
    Read full review
    Salesforce
    Having a program that gives sales leaders a real time view was game changing. Time was always an issue because there wasn't always a sales leader available for closing sales. This has allowed for any sales leader to jump in and help make the sale without the need to do a warm transfer.
    Incentivized
    Read full review
    Online Training
    Sage
    No answers on this topic
    Salesforce
    Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
    Read full review
    Alternatives Considered
    Sage
    Bamboo is more versatile for large enterprises where as Sage HR is better for smaller/mid-size businesses. Both systems have very similar features and functionality. Sage HR has great tools for companies with multiple locations which has benefitted us in tracking employees' time, resources, and performance. Both have similar customer service and it really comes down to what features you are wanting to focus on as a business.
    Incentivized
    Read full review
    Salesforce
    I have added a few of the many Salesforce products we use. We also use HubSpot but they all have different functions so not really comparable as they are used for different things/ teams.
    Incentivized
    Read full review
    Return on Investment
    Sage
    • Saved me lots of admin time with employee self service.
    • I can run this system by myself for over 100 employees so no need to hire extra staff to manage.
    • Easy performance management allows the business to review and appraise employees and make everything more efficient (cost and time).
    Incentivized
    Read full review
    Salesforce
    • ClickSoftware (ClickSchedule) has allowed for a technician work schedule to be fuller
    • ClickSoftware (ClickSchedule) has improved efficiency of the mobile work force when it is adhere to, and excessive rule violations are avoided.
    • ClickSoftware (ClickSchedule) has increased accountability of the mobile work force throughout the day.
    Read full review
    ScreenShots

    Sage HR Screenshots

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    Agentforce Field Service Screenshots

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