A solid HRIS for SME's, good price, excellent service and functionally, with regular feature updates
Edward McKay | TrustRadius Reviewer
December 04, 2019

A solid HRIS for SME's, good price, excellent service and functionally, with regular feature updates

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CakeHR

We use CakeHR to manage all aspects of HR (ex payroll and recruitment) for all our employees in HK and Shenzhen. It's particularly useful for managing time off and employee data, and is very user-friendly - I only have to do minimal user training as its very intuitive. More recently I have been using the performance management modules to great effect and this has saved me many hours of admin and Excel sheets!
This system allows for a good deal of employee self-service through the desktop and mobile apps and speeds up their onboarding/removes the associated HR admin so we can focus on the person rather than the papers.
  • Employee self service - the apps and desktops GUIs are very intuitive.
  • Leave management - this manages itself through the app and system, saves lots of admin.
  • Customization - you can tailor the system more and more to suit your specific needs.
  • Updates and Customer Service - the CakeHR team gave dedicated a lot of time to bring out weekly updates and systems improvements which shows they are dedicated to making this a great product - the fact that they were bought by Se recently is also testament to their ongoing mission.
  • Only minor tweaks to the functionality that they have queued to implement anyway.
  • The recipe functionality can be improved as some of the functions are still a bit buggy.
  • Saved me lots of admin time with employee self service.
  • I can run this system by myself for over 100 employees so no need to hire extra staff to manage.
  • Easy performance management allows the business to review and appraise employees and make everything more efficient (cost and time).
CakeHR (for me) had the best combo of price, features, and functionality for what the business needed. It had transparent pricing unlike some of the others and although many are quite similar, for me one of the standout things is the constant updates and strong customer service.
Response time is very quick, and they feedback bugs and ideas to the Development team for them to implement in new releases and updates.

Do you think CakeHR delivers good value for the price?

Yes

Are you happy with CakeHR's feature set?

Yes

Did CakeHR live up to sales and marketing promises?

Yes

Did implementation of CakeHR go as expected?

Yes

Would you buy CakeHR again?

Yes

Wells suited for startups and SME's as it's well priced and has everything you need.
It could be used for bigger enterprises but depends on the features big firms would want - cakeHR is still growing and now with Sage, I think they will be able to target the big firms.

CakeHR Feature Ratings

Employee demographic data
7
Employment history
9
Job profiles and administration
Not Rated
Organizational charting
5
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
Approval workflow
10
Balance details
8
Annual carry-forward and encashment
9
Update personal information
10
View job history
Not Rated
View company policy documentation
10
Employee recognition
10
Tracking of all physical assets
10
Report builder
10
Pre-built reports
10
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Create succession plans/pools
Not Rated
Candidate development
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated