Saleo vs. SnapEngage

Well suited as a post demo or high level demo resource. I believe initial demos live should use your normal platform but any follow up material would be great with Saleo.

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It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.

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• Industry Templates that can be easily shared and used by sales
• Creation of custom demo's by Sales Engineers in minutes
• Reducing prep time for demos. Click on a template and go.

• Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
• We can see which of our team members are available, busy, or not-available.
• Ability to see some biographical information of chatters and to sync information with Salesforce.

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• Self-serve modeling options for new features

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• The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
• Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!

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I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.

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It is good... not super intuitive, sort of slow to build, and takes a minute to capture the screen and ensure. Everything loads correctly. And adding in additional screen captures is a manual/annoying process.

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I have never needed to contact them for support.

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Saleo is way easier to use and allows you to be more guided. Figma was more complicated and feels like it lacks a lot of functionality or usability. I don't need to train someone on how to use a Saleo click through demo like I feel I would need to do with Figma

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We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.

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• We've reduced prep time for demo's by hours per demo
• Our commercial sales (velocity business) now demo's on their own with no help from SolCon
• For large enterprise deals, we create a custom demo every time now. That was not possible before Saleo

• It has allowed us to provide more service with a much smaller team than our phone team.
• It provides us with data helpful to not only ourselves, but our marketing team as well.
• It's customizable so it allows us to create and update our platforms immediately when needed.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info