What users are saying about
2 Ratings
25 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

    Sales Force Automation

    8.4

    Salesboom

    84%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesboom ranks higher in 9/9 features

    Customer data management / contact management

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Workflow management

    8.2
    82%
    2 Ratings
    N/A
    0 Ratings

    Territory management

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Opportunity management

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Contract management

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.6
    76%
    2 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    7.5

    Salesboom

    75%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesboom ranks higher in 3/3 features

    Case management

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Call center management

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Help desk management

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Marketing Automation

    9.1

    Salesboom

    91%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesboom ranks higher in 2/2 features

    Lead management

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Email marketing

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    Salesboom

    90%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesboom ranks higher in 3/3 features

    Task management

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.8
    88%
    2 Ratings
    N/A
    0 Ratings

    Reporting

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.9

    Salesboom

    89%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesboom ranks higher in 3/3 features

    Forecasting

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.8
    88%
    2 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.8
    88%
    2 Ratings
    N/A
    0 Ratings

    Customization

    8.6

    Salesboom

    86%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesboom ranks higher in 4/4 features

    Custom fields

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    8.8
    88%
    2 Ratings
    N/A
    0 Ratings

    Scripting environment

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    API for custom integration

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Security

    8.2

    Salesboom

    82%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesboom ranks higher in 2/2 features

    Single sign-on capability

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Social CRM

    8.0

    Salesboom

    80%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesboom ranks higher in 2/2 features

    Social data

    8.2
    82%
    2 Ratings
    N/A
    0 Ratings

    Social engagement

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.6

    Salesboom

    86%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesboom ranks higher in 2/2 features

    Marketing automation

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Compensation management

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Platform

    7.3

    Salesboom

    73%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesboom ranks higher in 1/1 features

    Mobile access

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Salesboom is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.5

    Salesboom

    85%
    2 Ratings
    6.6

    ServiceTitan

    66%
    11 Ratings

    Support Rating

    8.2

    Salesboom

    82%
    2 Ratings

    ServiceTitan

    N/A
    0 Ratings

    Likelihood to Recommend

    Salesboom.com

    Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
    Read full review

    ServiceTitan

    LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
    Read full review

    Pros

    Salesboom.com

    • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
    • Customer support is great.
    • The CRM gets updated quarterly without user intervention.
    Read full review

    ServiceTitan

    • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
    • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
    • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
    Read full review

    Cons

    Salesboom.com

    • The billing and invoicing needs a bit of improvement.
    • We would like to see more ERP-like features.
    • The customer self service portal needs improvement.
    Read full review

    ServiceTitan

    • We'd like to be able to text estimates (currently, email is the only function)
    • We'd like to have audit trails on Customer and Location records (currently only at the job level)
    • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
    Read full review

    Pricing Details

    Salesboom

    Starting Price

    $0

    Editions & Modules

    Salesboom editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ServiceTitan

      Starting Price

      $125 per technician/per month

      Editions & Modules

      ServiceTitan editions and modules pricing
      EditionModules
      ServiceTitan3981
      ServiceTitan1252

      Footnotes

      1. per month
      2. per technician/per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Support Rating

      Salesboom.com

      We have a dedicated account manager and support. Whenever we need help we get it.
      Read full review

      ServiceTitan

      No answers on this topic

      Alternatives Considered

      Salesboom.com

      Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

      Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
      Read full review

      ServiceTitan

      No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
      Read full review

      Return on Investment

      Salesboom.com

      • Less sales opportunities slip through the cracks.
      • Reduces sales redundant tasks and saves time.
      • Makes customers.
      Read full review

      ServiceTitan

      • We can more effectively retain customers and send them offers if it's been a while since their last visit.
      • Our cash flow has dramatically improved because now the technicians invoice everything.
      • We can get estimates out the door within the hour, not days later.
      Read full review

      Screenshots

      Add comparison