What users are saying about
2 Ratings
23 Ratings
2 Ratings
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Score 8.5 out of 100
23 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

ServiceTitan

LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
Joyce Engelsen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesboom
8.4
ServiceTitan
Customer data management / contact management
Salesboom
9.1
ServiceTitan
Workflow management
Salesboom
8.2
ServiceTitan
Territory management
Salesboom
7.9
ServiceTitan
Opportunity management
Salesboom
9.1
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Salesboom
7.9
ServiceTitan
Contract management
Salesboom
7.3
ServiceTitan
Quote & order management
Salesboom
9.1
ServiceTitan
Interaction tracking
Salesboom
9.1
ServiceTitan
Channel / partner relationship management
Salesboom
7.6
ServiceTitan

Customer Service & Support

Salesboom
7.5
ServiceTitan
Case management
Salesboom
7.9
ServiceTitan
Call center management
Salesboom
7.3
ServiceTitan
Help desk management
Salesboom
7.3
ServiceTitan

Marketing Automation

Salesboom
9.1
ServiceTitan
Lead management
Salesboom
9.1
ServiceTitan
Email marketing
Salesboom
9.1
ServiceTitan

CRM Project Management

Salesboom
9.0
ServiceTitan
Task management
Salesboom
9.1
ServiceTitan
Billing and invoicing management
Salesboom
8.8
ServiceTitan
Reporting
Salesboom
9.1
ServiceTitan

CRM Reporting & Analytics

Salesboom
8.9
ServiceTitan
Forecasting
Salesboom
9.1
ServiceTitan
Pipeline visualization
Salesboom
8.8
ServiceTitan
Customizable reports
Salesboom
8.8
ServiceTitan

Customization

Salesboom
8.6
ServiceTitan
Custom fields
Salesboom
9.1
ServiceTitan
Custom objects
Salesboom
8.8
ServiceTitan
Scripting environment
Salesboom
7.3
ServiceTitan
API for custom integration
Salesboom
9.1
ServiceTitan

Security

Salesboom
8.2
ServiceTitan
Single sign-on capability
Salesboom
7.3
ServiceTitan
Role-based user permissions
Salesboom
9.1
ServiceTitan

Social CRM

Salesboom
8.0
ServiceTitan
Social data
Salesboom
8.2
ServiceTitan
Social engagement
Salesboom
7.9
ServiceTitan

Integrations with 3rd-party Software

Salesboom
8.6
ServiceTitan
Marketing automation
Salesboom
9.1
ServiceTitan
Compensation management
Salesboom
8.2
ServiceTitan

Platform

Salesboom
7.3
ServiceTitan
Mobile access
Salesboom
7.3
ServiceTitan

Pros

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

ServiceTitan

  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
John Chavez | TrustRadius Reviewer

Cons

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

ServiceTitan

  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Courtney Van Delden | TrustRadius Reviewer

Support Rating

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

ServiceTitan

No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

ServiceTitan

  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Evan Rasmussen | TrustRadius Reviewer

Screenshots

Pricing Details

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesboom Editions & Modules

Additional Pricing Details

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesboom
8.5
ServiceTitan
6.9

Support Rating

Salesboom
8.2
ServiceTitan

Add comparison