Salesboom vs. ServiceTitan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesboom
Score 8.5 out of 10
N/A
Salesboom is a cloud-deployed customer relationship management (CRM) software with integrations into Microsoft Outlook and QuickBooks.N/A
ServiceTitan
Score 8.2 out of 10
N/A
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…
$125
per technician/per month
Pricing
SalesboomServiceTitan
Editions & Modules
No answers on this topic
ServiceTitan
$125
per technician/per month
ServiceTitan
$398
per month
Offerings
Pricing Offerings
SalesboomServiceTitan
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details——
More Pricing Information
Features
SalesboomServiceTitan
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesboom
8.4
2 Ratings
8% above category average
ServiceTitan
-
Ratings
Customer data management / contact management9.12 Ratings00 Ratings
Workflow management8.22 Ratings00 Ratings
Territory management7.92 Ratings00 Ratings
Opportunity management9.12 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.92 Ratings00 Ratings
Contract management7.31 Ratings00 Ratings
Quote & order management9.12 Ratings00 Ratings
Interaction tracking9.12 Ratings00 Ratings
Channel / partner relationship management7.62 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesboom
7.5
2 Ratings
1% below category average
ServiceTitan
-
Ratings
Case management7.92 Ratings00 Ratings
Call center management7.31 Ratings00 Ratings
Help desk management7.32 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesboom
9.1
2 Ratings
18% above category average
ServiceTitan
-
Ratings
Lead management9.12 Ratings00 Ratings
Email marketing9.12 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesboom
9.0
2 Ratings
17% above category average
ServiceTitan
-
Ratings
Task management9.12 Ratings00 Ratings
Billing and invoicing management8.82 Ratings00 Ratings
Reporting9.12 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesboom
8.9
2 Ratings
14% above category average
ServiceTitan
-
Ratings
Forecasting9.12 Ratings00 Ratings
Pipeline visualization8.82 Ratings00 Ratings
Customizable reports8.82 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesboom
8.6
2 Ratings
13% above category average
ServiceTitan
-
Ratings
Custom fields9.12 Ratings00 Ratings
Custom objects8.82 Ratings00 Ratings
Scripting environment7.31 Ratings00 Ratings
API for custom integration9.11 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Salesboom
8.2
1 Ratings
2% below category average
ServiceTitan
-
Ratings
Single sign-on capability7.31 Ratings00 Ratings
Role-based user permissions9.11 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesboom
8.0
2 Ratings
9% above category average
ServiceTitan
-
Ratings
Social data8.22 Ratings00 Ratings
Social engagement7.92 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesboom
8.6
1 Ratings
17% above category average
ServiceTitan
-
Ratings
Marketing automation9.11 Ratings00 Ratings
Compensation management8.21 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesboom
7.3
2 Ratings
2% below category average
ServiceTitan
-
Ratings
Mobile access7.32 Ratings00 Ratings
Best Alternatives
SalesboomServiceTitan
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SalesboomServiceTitan
Likelihood to Recommend
8.5
(2 ratings)
8.0
(13 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
SalesboomServiceTitan
Likelihood to Recommend
Salesboom.com
Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Read full review
ServiceTitan
ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.
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Pros
Salesboom.com
  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Read full review
ServiceTitan
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
Read full review
Cons
Salesboom.com
  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Read full review
ServiceTitan
  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Read full review
Usability
Salesboom.com
No answers on this topic
ServiceTitan
I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.
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Support Rating
Salesboom.com
We have a dedicated account manager and support. Whenever we need help we get it.
Read full review
ServiceTitan
No answers on this topic
Alternatives Considered
Salesboom.com
Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Read full review
ServiceTitan
I haven't done product comparisons. ServiceTitan just had so many features we found helpful. From sales and job scheduling, to technician dispatching, to inventory tracking, to reporting and dashboards, to time cards, there was a lot that we were able to upgrade to with ServiceTitan. I think the company is growing and heading in a good direction.
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Return on Investment
Salesboom.com
  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Read full review
ServiceTitan
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Read full review
ScreenShots

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board