Likelihood to Recommend
If you are experienced in ABM program execution or just about getting started, SalesboxAI helps you scale your outreach into your target accounts. This is a great tool for early stage, growth stage and established organizations with a clear B2B buyer focus, especially dealing with multiple buyers in an account. If you are struggling to fill the sales pipeline, get them. If you are struggling with loads of cold leads, get them. If you are struggling with brand awareness despite good product, get them. If you are looking to launch a new product and need quick branding into b2b buyer groups, get them
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For the most part when we have been curating our own swag and having it sent to the warehouse we have had great luck at keeping our costs minimal and then curating a holiday or themed swag box for our staff to be sent. The ease at which we can set up a build your own box and have it curated how we like is fantastic and super helpful. We love the touch of the "handwritten" notes as well! Our team always say they love these. There have been a few instances where we had issues with Sendoso and how something was handled. One example is when we created and ordered glass travel mugs from KeepCup to be sent to our team. Some of them arrived damaged and they were rejected before we could even do anything about it, we were told after the fact and not given any ability to work with the Vendor for replacements and Sendoso with a plan to use the cups that were still in tact. Through this we lost 4 boxes of inventory and hundreds of dollars of swag for our team and clients - which doesn't sound like a lot but w are a small company and this has a bit impact on us. Not to mention resolving this issue then took 5+ months of admin power and time. In the end we didn't get much resolve and being the customer in the situation felt like we were in between two companies and their policies, KeepCup did all they could to work with us for a resolution but Sendoso didn't. We felt like we got the short end of the stick in this instance
Read full review Pros Which accounts are in the market for your solution Find key contacts at your target accounts Follow up with every lead through AI Assistants Retarget your leads through LinkedIn and Facebook Get conversations and meetings with key contacts at your target accounts Read full review The Custom Brand Shop has been a real game-changer. Easy to place curation requests and quick responses. The ability to send items through Amazon but also include inventoried items is great for higher value gift bundles and lets you avoid having to source items that you may not be 100% sure about the quantity needed. Read full review Cons They could simplify the platform more LinkedIn integration could be better Implementing their chat widget is a manual process though it is more customizable than other alternatives Read full review Elements of the interface to setup Touches could be improved so there is not so much scrolling on pages It would be nice to have a reporting options that shows all "status" EXCEPT delivered; so you can review all of them (in the Analytics area) Allowing users to edit all inventory (even those setup by Sendoso on client's behalf) Read full review Likelihood to Renew
We're very sticky with Sendoso and would prefer to not train the entire sales org on a new platform! That and we've already sent up a plethora of gifts the team can send out (eGifts, physical branded items, treats, plants, etc.).
Read full review Usability
The platform is continually being upgraded to make sure the platform is usable and prevents unnecessary errors. Once you get used to the platform you can get in there and build eGift touches, physical gifts, etc. quickly. You an also send quickly and in a variety of ways. The address confirmation feature makes sending when you don't know where your recipient lives is very helpful
Read full review Reliability and Availability
Sendoso occasionally has downtime, but it's usually isolated to a single feature and doesn't effect the entire platform. They are responsive when it comes to intaking these outages and are quick to work to resolve them
Read full review Performance
Their platform doesn't take a long time to load, and it typically isn't too buggy once a new feature has been out for a while. Reports are pretty quick to generate and are emailed to the user on file for use typically within ten minutes or so. I have not noticed Sendoso slowing down any of the software it integrates with at all
Read full review Support Rating
They listened to the problem with delivery times but did not present a reasonable solution. Again, the shipping costs consumed too much budget. On one bulk send their support team agreed to take over a project for a few of the reps which is encouraging to see.
Read full review In-Person Training
Our in person trainings were on zoom, but they are not recordings which is why I listed them as in person. You get a live person to walk you through integrations, how to use the platform, sendings best practices, setting up other users, etc. The customer success team will help you training staff users too. Ours even ran a contest for them to encourage them to send to prospects and they provided the prize!
Read full review Online Training
These were CSM and Onboarding team zoom meetings where they hand-hold you, which is nice especially compared to other company onboardings. After that they have Zen desk articles and regular check-ins where you can get the training you need. I also am on a slack channel with Sendoso staff where I can ask additional questions or look for best practices.
Read full review Implementation Rating
Get Sales and Marketing both involved in the implementation so you can strategize on how you'd want to use it across your organization. This will help your CSM roll it out the way you want instead of trying to piecemeal it after you've finished the onboarding process. Also I would recommend using a mix of Sendoso Direct, Inventory and eGift sends. Relying all on one or the other will not serve you well
Read full review Alternatives Considered
I like the fact that SalesboxAI is a unified product which combines Account intent and AI follow-ups to prioritize accounts for sales team. Great toolkit for your ABM program
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Local vendors, including print & mail houses, are the only thing I can compare to Sendoso for similar services. Local vendors are good for ordering a bunch of swag to have at the office or [giving] away at conferences but if you are looking to send items to clients/prospects on-demand then a tool like Sendoso is a must.
Read full review Scalability
Sendoso has really improved here. Along with helping you train your staff, you can now clone gift touches, sync them with salesforce from the platform directly, and send out address confirmations using your own or their email sending platform - they also just released an option for you to white-label your own domain. helping you save time and get a lot off the ground quickly
Read full review Return on Investment Added more accounts to our funnel through intent feed Doubled the demo rate within 6 months Added $2.2m verified opps Read full review Hard to track ROI from gift giving and the true influence it had. Same feedback for current customers and tracking ROI from those who decided to not churn and if this product aided. Overall, folks are happy with receiving packages like the ones from Sendoso, but tough to say from an ROAS perspective whether this is worth it. Read full review ScreenShots