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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agentforce Commerce

    Score7.9 out of 10
    N/ASalesforce Agentforce Commerce (formerly Commerce Cloud, and Demandware before that) is a cloud-based eCommerce solution for enterprises with merchandising tools, such as sorting, filtering, and image zooming, allowing customers to browse products.

    $4

    per month

    SAP Analytics Cloud

    Score8.1 out of 10
    N/AThe SAP Analytics Cloud solution brings together analytics and planning with integration to SAP applications and access to heterogenous data sources. As the analytics and planning solution within SAP Business Technology Platform, SAP Analytics Cloud supports trusted insights and integrated planning processes enterprise-wide to help make decisions without doubt.

    $36

    per month per user

    Pricing
    Agentforce CommerceSAP Analytics Cloud
    Editions & Modules
    No answers on this topic
    SAP Analytics Cloud for Business Intelligence
    $36.00
    per month per user
    SAP Analytics Cloud for Planning
    Price upon request
    per month per user
    Offerings
    Pricing Offerings
    Agentforce CommerceSAP Analytics Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise ValueA 30-day trial with SAP Analytics Cloud is available, supporting analytics enterprise-wide. A trial can be extended up to 90 days on request.
    More Pricing Information
    Community Pulse
    Agentforce CommerceSAP Analytics Cloud
    Considered Both Products
    Salesforce
    Chose Agentforce Commerce
    Salesforce is a much more integrated piece of software and integrates into your entire technology stack much more seamlessly. In comparison to other products we demoed, their technology was far superior with a much nicer UX/UI design. When it came to training, SF more clearly …
    Incentivized
    Chose Agentforce Commerce
    SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for …
    Incentivized
    SAP
    Chose SAP Analytics Cloud
    Easy integration with the ERP
    Incentivized
    Chose SAP Analytics Cloud
    PowerBI is prevalent in the market, SAP Analytics Cloud compares well.
    Incentivized
    Chose SAP Analytics Cloud
    In my opinion, if your company uses most of SAP ecosystem, it is better to choose an analytical tool from SAP such as the Analytics Cloud. It will provide seamless integration with the ERP as well as a clear evolution from our BO.
    Incentivized
    Key User Insights
    Would buy again
    88%
    Would buy again
    21 Answers
    94%
    Would buy again
    313 Answers
    Delivers good value for the price
    80%
    Delivers good value for the price
    16 Answers
    96%
    Delivers good value for the price
    266 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    21 Answers
    90%
    Happy with the feature set
    300 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    15 Answers
    85%
    Lived up to sales and marketing promises
    178 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    15 Answers
    85%
    Implementation went as expected
    221 Answers
    Features
    Agentforce CommerceSAP Analytics Cloud
    Online Storefront
    Comparison of Online Storefront features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    8.9
    44 Ratings
    13% above category average
    SAP Analytics Cloud
    -
    Ratings
    Product catalog & listings9.339 Ratings00 Ratings
    Product management9.339 Ratings00 Ratings
    Bulk product upload8.138 Ratings00 Ratings
    Branding9.139 Ratings00 Ratings
    Mobile storefront9.335 Ratings00 Ratings
    Product variations9.341 Ratings00 Ratings
    Website integration8.639 Ratings00 Ratings
    Visual customization8.040 Ratings00 Ratings
    CMS9.437 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    9.1
    34 Ratings
    17% above category average
    SAP Analytics Cloud
    -
    Ratings
    Abandoned cart recovery8.928 Ratings00 Ratings
    Checkout user experience9.234 Ratings00 Ratings
    Online Payment System
    Comparison of Online Payment System features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    9.5
    33 Ratings
    13% above category average
    SAP Analytics Cloud
    -
    Ratings
    eCommerce security9.533 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    8.3
    38 Ratings
    8% above category average
    SAP Analytics Cloud
    -
    Ratings
    Promotions & discounts8.736 Ratings00 Ratings
    Personalized recommendations8.138 Ratings00 Ratings
    SEO8.233 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    9.2
    41 Ratings
    13% above category average
    SAP Analytics Cloud
    -
    Ratings
    Multi-site management9.235 Ratings00 Ratings
    Order processing8.938 Ratings00 Ratings
    Inventory management9.237 Ratings00 Ratings
    Shipping9.530 Ratings00 Ratings
    Custom functionality9.338 Ratings00 Ratings
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    -
    Ratings
    SAP Analytics Cloud
    7.6
    357 Ratings
    7% below category average
    Pixel Perfect reports00 Ratings7.4302 Ratings
    Customizable dashboards00 Ratings7.9345 Ratings
    Report Formatting Templates00 Ratings7.4319 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    -
    Ratings
    SAP Analytics Cloud
    7.5
    358 Ratings
    6% below category average
    Drill-down analysis00 Ratings7.9348 Ratings
    Formatting capabilities00 Ratings7.3345 Ratings
    Integration with R or other statistical packages00 Ratings6.9256 Ratings
    Report sharing and collaboration00 Ratings8.1334 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    -
    Ratings
    SAP Analytics Cloud
    7.4
    339 Ratings
    10% below category average
    Publish to Web00 Ratings7.7290 Ratings
    Publish to PDF00 Ratings7.8321 Ratings
    Report Versioning00 Ratings7.5282 Ratings
    Report Delivery Scheduling00 Ratings7.5278 Ratings
    Delivery to Remote Servers00 Ratings6.758 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    -
    Ratings
    SAP Analytics Cloud
    7.4
    343 Ratings
    8% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings7.8325 Ratings
    Location Analytics / Geographic Visualization00 Ratings7.5312 Ratings
    Predictive Analytics00 Ratings7.2312 Ratings
    Pattern Recognition and Data Mining00 Ratings7.099 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    -
    Ratings
    SAP Analytics Cloud
    8.2
    349 Ratings
    3% below category average
    Multi-User Support (named login)00 Ratings8.2323 Ratings
    Role-Based Security Model00 Ratings8.1331 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.1324 Ratings
    Report-Level Access Control00 Ratings8.2134 Ratings
    Single Sign-On (SSO)00 Ratings8.5327 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    -
    Ratings
    SAP Analytics Cloud
    7.4
    294 Ratings
    5% below category average
    Responsive Design for Web Access00 Ratings7.5283 Ratings
    Mobile Application00 Ratings6.8247 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings7.0274 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Salesforce Agentforce Commerce and SAP Analytics Cloud
    Feature
    Salesforce Agentforce Commerce
    -
    Ratings
    SAP Analytics Cloud
    7.1
    66 Ratings
    9% below category average
    REST API00 Ratings7.156 Ratings
    Javascript API00 Ratings7.049 Ratings
    iFrames00 Ratings7.143 Ratings
    Java API00 Ratings7.142 Ratings
    Themeable User Interface (UI)00 Ratings7.451 Ratings
    Customizable Platform (Open Source)00 Ratings6.843 Ratings
    Best Alternatives
    Agentforce CommerceSAP Analytics Cloud
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    Cyfe
    Score4 out of 10
    Medium-sized Companies
    Shopify
    Score8.7 out of 10
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    Sisense
    Score6.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Agentforce CommerceSAP Analytics Cloud
    Likelihood to Recommend
    8.7
    (55 ratings)
    8.1
    (382 ratings)
    Likelihood to Renew
    7.8
    (11 ratings)
    8.7
    (22 ratings)
    Usability
    9.2
    (11 ratings)
    7.7
    (307 ratings)
    Availability
    8.0
    (1 ratings)
    5.0
    (1 ratings)
    Performance
    9.0
    (1 ratings)
    4.0
    (1 ratings)
    Support Rating
    9.0
    (3 ratings)
    6.3
    (73 ratings)
    In-Person Training
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.1
    (2 ratings)
    Implementation Rating
    8.0
    (2 ratings)
    6.3
    (9 ratings)
    Configurability
    -
    (0 ratings)
    5.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (1 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.0
    (61 ratings)
    Data Sources
    -
    (0 ratings)
    8.1
    (61 ratings)
    Ease of integration
    -
    (0 ratings)
    6.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Agentforce CommerceSAP Analytics Cloud
    Likelihood to Recommend
    Salesforce
    Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
    Incentivized
    Read full review
    SAP
    >> Using SAC predictive analytics capabilities for inventory management in a Production line setup has helped generate Purchase Requisitions and Purchase Orders for raw or semi-finished goods without much head-banging into Demand management rules. It does it beautifully with seamless integration with HANA core MM and PP modules, along with BI integration. It has resulted in 30% greater warehouse storage capacity, thereby saving revenue from piled-up inventory and associated manpower costs. >> SAC sometimes shows latency in working out a large data set, thus giving a poor user experience compared to its competition. Also, it may occasionally show misinterpretations when embedding data from 3rd-party systems into the HANA core dataset.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
    • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
    • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
    Incentivized
    Read full review
    SAP
    • It makes it easier yo analyse order and related records easily.
    • We can easily maintain and track the performance of employees in organisation.
    • Can easily track various aspects for the growth of an organisation thus allowing real time analysis and tracking of organisation's growth and performance.
    Incentivized
    Read full review
    Cons
    Salesforce
    • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
    • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
    • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
    Incentivized
    Read full review
    SAP
    • Complexity in Data Modeling
    • SAC supports various data sources, but improvements in the ease of connecting to and integrating with certain data repositories, especially non-SAP databases, would enhance the platform's versatility and integration capabilities.
    • An offline mode for SAC could be valuable for users who need to access and analyze data without an internet connection. Additionally, optimizing performance for large datasets and complex visualizations would contribute to a smoother user experience.
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
    Read full review
    SAP
    We are planning to review the licensing as we have issues with SAC dealing with huge datasets. Analytics area is good for import models but when we have live connections in place that's when we have issue with SAC dealing with huge datasets in live be it BW or be it HANA models in the backend.
    Incentivized
    Read full review
    Usability
    Salesforce
    The overall ease of using the system. Consolidation in location for our team members. Mobile application for on the go research, as many of our team members are constantly traveling to job sites or to meet clients. No more duplicate calls to current customers, since we have 12 different divisions that span the company. Mostly the ability to look at the database when our team members begin cultivating a new
    lead/prospect with a potential customer to see if anyone within the team has a
    relationship with that person or the company they work for.
    Incentivized
    Read full review
    SAP
    I landed on a 7 out of 10 for a few key reasons. The tool is flexible in the sense that we are using very very very (very) little off the shelf solutions and customizing to our needs. Users enjoy having the customized data actions, key variance calculations, and easy to use headcount/salary planning in the same tool. One downside is that users are hard to please when they are used to excel. SAP Analytics Cloud simply is not excel, and the flexibility of excel in a crunch is not there.
    Incentivized
    Read full review
    Reliability and Availability
    Salesforce
    We have only had one instance where the platform went down in the time we have been using it.
    Read full review
    SAP
    I would rate SAP Analytics Cloud an 8 out of 10 for scalability. It offers a flexible, cloud-based architecture that supports expansion across departments and geographies. The platform adapts well to growing data volumes and user needs, making it a strong choice for organizations looking to scale analytics capabilities efficiently.
    Incentivized
    Read full review
    Performance
    Salesforce
    No answers on this topic
    SAP
    I would rate SAP Analytics Cloud’s performance an 8 out of 10. Pages generally load quickly, and reports run within a reasonable time frame, even with complex datasets. Integration with other systems is smooth and doesn’t noticeably affect performance. Overall, it’s a responsive and efficient tool for business analytics. But
    Incentivized
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    Support Rating
    Salesforce
    They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
    Incentivized
    Read full review
    SAP
    Since the implementation stage, the support team has been very helpful and assisting. Even in the later stages, the tech team had quite a rapid response. In general, SAP has provided us with great customer support, let it be for a specific product of SAP or for integration of different modules.
    Incentivized
    Read full review
    In-Person Training
    Salesforce
    The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
    Read full review
    SAP
    Good videos and reference material available in SAP Portal.
    Incentivized
    Read full review
    Online Training
    Salesforce
    No answers on this topic
    SAP
    In hindsight, it would have been easier to have someone there in person. Questions were answered, but with 11 participants, it got a bit chaotic online
    Incentivized
    Read full review
    Implementation Rating
    Salesforce
    Implementation went fairly smoothly.
    Read full review
    SAP
    SAC is a simple solution ad it works fine when connecting it to other SAP tools. On the other hand, connecting it to third party solutions brings difficulties when there's no previous design and the objetives are not clear. It is really important to integrate Business users from the start to provide with valuable business insights
    Incentivized
    Read full review
    Alternatives Considered
    Salesforce
    When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
    Incentivized
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    SAP
    SAP Analytics Cloud and Power BI are both tools that help businesses understand their data, but they have some differences. SAC, made by SAP, works well if your company already uses other SAP products. It's in the cloud, easy to use, and has features for analyzing data, getting insights, and planning for the future. Power BI, made by Microsoft, can be used in the cloud or on your own computers. It fits well with Microsoft tools, is easy to use, and can do advanced data analysis. SAC has built-in planning tools, while Power BI needs extra tools for detailed planning
    Incentivized
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    Contract Terms and Pricing Model
    Salesforce
    No answers on this topic
    SAP
    unit pricing
    Incentivized
    Read full review
    Scalability
    Salesforce
    No answers on this topic
    SAP
    Is good for use across multiple locations. It allows users to access data and reports from anywhere, regardless of their location. Can consolidate data from various sources, including different SAP systems and external sources, which facilitates cross-location analysis. SAC enables access to data and models from SAP Datasphere to create new stories. Detailed permissions can be defined for cross-departmental use.
    Incentivized
    Read full review
    Professional Services
    Salesforce
    No answers on this topic
    SAP
    very simple
    Incentivized
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    Return on Investment
    Salesforce
    • In my experience I see most of the retailers see better sales after moving to Demandware.
    • Site performance is really good if the application built with best practices suggested by Demandware.
    • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
    Incentivized
    Read full review
    SAP
    • Many manual data manipulations and exports in Excel have been replaced by the tool, providing management with improved insight into the amount of time spent at each stage of an invoice's lifetime, allowing bottlenecks to be discovered.
    • We now have more insight into the data, and people with little technical experience can easily build stories.
    Incentivized
    Read full review
    ScreenShots