What users are saying about
362 Ratings
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Score 8.2 out of 100
6 Ratings
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Score 10 out of 100

Feature Set Ratings

  • Salesforce Commerce Cloud ranks higher in 1 feature set: eCommerce Business Management
  • ShipperHQ ranks higher in 1 feature set: Online Storefront

Online Storefront

8.1

Salesforce Commerce Cloud

81%
10.0

ShipperHQ

100%
Salesforce Commerce Cloud ranks higher in 8/9 features

Product catalog & listings

8.5
85%
34 Ratings
N/A
0 Ratings

Product management

8.3
83%
34 Ratings
N/A
0 Ratings

Bulk product upload

8.3
83%
33 Ratings
N/A
0 Ratings

Branding

7.8
78%
33 Ratings
N/A
0 Ratings

Mobile storefront

8.2
82%
31 Ratings
N/A
0 Ratings

Product variations

8.3
83%
35 Ratings
N/A
0 Ratings

Website integration

8.0
80%
34 Ratings
10.0
100%
2 Ratings

Visual customization

7.8
78%
35 Ratings
N/A
0 Ratings

CMS

7.4
74%
32 Ratings
N/A
0 Ratings

Online Shopping Cart

8.1

Salesforce Commerce Cloud

81%

ShipperHQ

Feature Set Not Supported
N/A
Salesforce Commerce Cloud ranks higher in 2/2 features

Abandoned cart recovery

8.0
80%
27 Ratings
N/A
0 Ratings

Checkout user experience

8.1
81%
32 Ratings
N/A
0 Ratings

Online Payment System

8.8

Salesforce Commerce Cloud

88%

ShipperHQ

Feature Set Not Supported
N/A
Salesforce Commerce Cloud ranks higher in 1/1 features

eCommerce security

8.8
88%
30 Ratings
N/A
0 Ratings

eCommerce Marketing

8.3

Salesforce Commerce Cloud

83%

ShipperHQ

Feature Set Not Supported
N/A
Salesforce Commerce Cloud ranks higher in 3/3 features

Promotions & discounts

8.4
84%
31 Ratings
N/A
0 Ratings

Personalized recommendations

8.5
85%
33 Ratings
N/A
0 Ratings

SEO

8.0
80%
29 Ratings
N/A
0 Ratings

eCommerce Business Management

8.2

Salesforce Commerce Cloud

82%
8.0

ShipperHQ

80%
Salesforce Commerce Cloud ranks higher in 4/5 features

Multi-site management

8.7
87%
31 Ratings
N/A
0 Ratings

Order processing

8.4
84%
32 Ratings
N/A
0 Ratings

Inventory management

8.2
82%
30 Ratings
N/A
0 Ratings

Shipping

8.1
81%
27 Ratings
10.0
100%
2 Ratings

Custom functionality

7.6
76%
33 Ratings
5.9
59%
2 Ratings

Attribute Ratings

  • ShipperHQ is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
  • Salesforce Commerce Cloud and ShipperHQ are tied in 1 area: Usability

Likelihood to Recommend

7.8

Salesforce Commerce Cloud

78%
47 Ratings
8.9

ShipperHQ

89%
3 Ratings

Likelihood to Renew

7.8

Salesforce Commerce Cloud

78%
10 Ratings
10.0

ShipperHQ

100%
1 Rating

Usability

8.0

Salesforce Commerce Cloud

80%
2 Ratings
8.0

ShipperHQ

80%
1 Rating

Availability

8.0

Salesforce Commerce Cloud

80%
2 Ratings

ShipperHQ

N/A
0 Ratings

Performance

9.0

Salesforce Commerce Cloud

90%
2 Ratings

ShipperHQ

N/A
0 Ratings

Support Rating

9.0

Salesforce Commerce Cloud

90%
6 Ratings
10.0

ShipperHQ

100%
2 Ratings

In-Person Training

8.0

Salesforce Commerce Cloud

80%
1 Rating

ShipperHQ

N/A
0 Ratings

Implementation Rating

8.0

Salesforce Commerce Cloud

80%
4 Ratings

ShipperHQ

N/A
0 Ratings

Likelihood to Recommend

Salesforce

Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review

ShipperHQ (WebShopApps)

ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
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Pros

Salesforce

  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
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ShipperHQ (WebShopApps)

  • It is easy to batch process orders.
  • It quickly calculates rates to compare.
  • It is easy to keep track of orders for future review.
Read full review

Cons

Salesforce

  • Developers need to code and integrate new features. Some plug-and-play modules need to be added.
  • Loading time is longer initially for a few portals when checked. We need to improve loading time without caching.
  • The administration design is not so user-friendly. Need to minimize the options to be displayed for a first-time user.
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ShipperHQ (WebShopApps)

  • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
  • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
  • I would also like to see the option for adding shipping rules if shipping management was integrated.
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Pricing Details

Salesforce Commerce Cloud

Starting Price

$4 per month

Editions & Modules

Salesforce Commerce Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value

    ShipperHQ

    Starting Price

    $250.5 per month

    Editions & Modules

    ShipperHQ editions and modules pricing
    EditionModules
    Essentials Plan$100.001
    Standard Plan$250.002
    Pro Plan$400.003
    Enterprisecall for pricing4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $250.00

    Additional Details

    Pricing may vary per platform as feature availability can vary per platform.

    Likelihood to Renew

    Salesforce

    A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
    Read full review

    ShipperHQ (WebShopApps)

    I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
    Read full review

    Usability

    Salesforce

    Overall it's going great. Hoping it can reach very good heights soon.
    Read full review

    ShipperHQ (WebShopApps)

    I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
    Read full review

    Reliability and Availability

    Salesforce

    We have only had one instance where the platform went down in the time we have been using it.
    Read full review

    ShipperHQ (WebShopApps)

    No answers on this topic

    Support Rating

    Salesforce

    They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
    Read full review

    ShipperHQ (WebShopApps)

    Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
    Read full review

    In-Person Training

    Salesforce

    The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
    Read full review

    ShipperHQ (WebShopApps)

    No answers on this topic

    Implementation Rating

    Salesforce

    Implementation went fairly smoothly.
    Read full review

    ShipperHQ (WebShopApps)

    No answers on this topic

    Alternatives Considered

    Salesforce

    Salesforce is one of the best CRM software available in the market right now. It has the right machine tools available for automation, task segregation, moving tickets, and tracking goals. It brings in a lot of personalized experience and helps in task automation.
    Read full review

    ShipperHQ (WebShopApps)

    USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
    Read full review

    Return on Investment

    Salesforce

    • Salesforce Commerce Cloud ends up paying for itself in the long run so long as customers are taking advantage of its full capabilities.
    • I would highly recommend trying it or consulting a partner like us about it if you have an interest and think you could benefit. A thorough business analysis will tell you if this segment of Salesforce is right for your objectives.
    Read full review

    ShipperHQ (WebShopApps)

    • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
    • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
    • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
    Read full review

    Screenshots

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