TrustRadius: an HG Insights company

Salesforce CRM Analytics vs. Sisense for Cloud Data Teams

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce CRM Analytics

    Score8.5 out of 10
    N/ASalesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.

    $125

    per month

    Sisense for Cloud Data Teams

    Score5 out of 10
    N/ASisense for Cloud Data Teams (formerly Periscope Data) is a data visualization tool that allows users to connect to their SQL databases to create sharable, interactive dashboards. In addition to SQL, its analytics integrate with R and Python, allowing users to prep datasets, perform analysis, and create their own visualizations. Sisense acquired Periscope Data in mid-2019.N/A
    Pricing
    Salesforce CRM AnalyticsSisense for Cloud Data Teams
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Salesforce CRM AnalyticsSisense for Cloud Data Teams
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Salesforce CRM AnalyticsSisense for Cloud Data Teams
    Considered Both Products
    Salesforce
    No answer on this topic
    Sisense Ltd
    No answer on this topic
    Key User Insights
    Would buy again
    73%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    91%
    Happy with the feature set
    10 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    11 Answers
    No answers on this topic
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Features
    Salesforce CRM AnalyticsSisense for Cloud Data Teams
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Salesforce CRM Analytics and Sisense for Cloud Data Teams
    Feature
    Salesforce CRM Analytics
    7.8
    48 Ratings
    5% below category average
    Sisense for Cloud Data Teams
    7.0
    19 Ratings
    14% below category average
    Pixel Perfect reports7.541 Ratings6.010 Ratings
    Customizable dashboards8.548 Ratings7.019 Ratings
    Report Formatting Templates7.546 Ratings8.017 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Salesforce CRM Analytics and Sisense for Cloud Data Teams
    Feature
    Salesforce CRM Analytics
    7.8
    49 Ratings
    3% below category average
    Sisense for Cloud Data Teams
    4.8
    19 Ratings
    48% below category average
    Drill-down analysis8.548 Ratings6.015 Ratings
    Formatting capabilities7.548 Ratings7.018 Ratings
    Integration with R or other statistical packages7.537 Ratings3.010 Ratings
    Report sharing and collaboration7.546 Ratings3.019 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Salesforce CRM Analytics and Sisense for Cloud Data Teams
    Feature
    Salesforce CRM Analytics
    8.1
    47 Ratings
    1% below category average
    Sisense for Cloud Data Teams
    7.6
    18 Ratings
    7% below category average
    Publish to Web9.037 Ratings5.012 Ratings
    Publish to PDF7.044 Ratings10.012 Ratings
    Report Versioning8.543 Ratings8.012 Ratings
    Report Delivery Scheduling8.540 Ratings5.015 Ratings
    Delivery to Remote Servers7.534 Ratings10.06 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Salesforce CRM Analytics and Sisense for Cloud Data Teams
    Feature
    Salesforce CRM Analytics
    7.4
    45 Ratings
    8% below category average
    Sisense for Cloud Data Teams
    4.8
    19 Ratings
    47% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.042 Ratings7.018 Ratings
    Location Analytics / Geographic Visualization6.540 Ratings8.017 Ratings
    Predictive Analytics7.042 Ratings1.011 Ratings
    Pattern Recognition and Data Mining8.02 Ratings3.01 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Salesforce CRM Analytics and Sisense for Cloud Data Teams
    Feature
    Salesforce CRM Analytics
    9.0
    48 Ratings
    6% above category average
    Sisense for Cloud Data Teams
    -
    Ratings
    Multi-User Support (named login)9.046 Ratings00 Ratings
    Role-Based Security Model8.546 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.042 Ratings00 Ratings
    Report-Level Access Control9.02 Ratings00 Ratings
    Single Sign-On (SSO)9.541 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Salesforce CRM Analytics and Sisense for Cloud Data Teams
    Feature
    Salesforce CRM Analytics
    6.7
    45 Ratings
    14% below category average
    Sisense for Cloud Data Teams
    -
    Ratings
    Responsive Design for Web Access7.543 Ratings00 Ratings
    Mobile Application7.034 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile6.539 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Salesforce CRM Analytics and Sisense for Cloud Data Teams
    Feature
    Salesforce CRM Analytics
    8.2
    33 Ratings
    6% above category average
    Sisense for Cloud Data Teams
    -
    Ratings
    REST API8.031 Ratings00 Ratings
    Javascript API8.529 Ratings00 Ratings
    iFrames8.525 Ratings00 Ratings
    Java API8.528 Ratings00 Ratings
    Themeable User Interface (UI)7.528 Ratings00 Ratings
    Customizable Platform (Open Source)8.527 Ratings00 Ratings
    Best Alternatives
    Salesforce CRM AnalyticsSisense for Cloud Data Teams
    Small Businesses
    Cyfe
    Score4 out of 10
    Chartio (discontinued)
    Score7.5 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.2 out of 10
    Jet Reports
    Score9.5 out of 10
    Enterprises
    Jaspersoft Community Edition
    Score7 out of 10
    Kibana
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce CRM AnalyticsSisense for Cloud Data Teams
    Likelihood to Recommend
    9.1
    (51 ratings)
    4.0
    (19 ratings)
    Usability
    8.5
    (10 ratings)
    8.0
    (4 ratings)
    Support Rating
    7.7
    (6 ratings)
    6.9
    (2 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.1
    (41 ratings)
    9.0
    (2 ratings)
    Data Sources
    7.7
    (41 ratings)
    9.0
    (2 ratings)
    User Testimonials
    Salesforce CRM AnalyticsSisense for Cloud Data Teams
    Likelihood to Recommend
    Salesforce
    For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.
    Incentivized
    Read full review
    Sisense Ltd
    Sisense for Cloud Data Teams is suited so well for our project that works with lots of data and needs some ways to share data internally or externally with our clients. It's very easy to pull out the data from the sense in best and in a suitable format and moreover a huge number of options are available there to represent the data. All features of this Sisense for cloud data teams software can be taken advantage of if you have a team who are well versed in data analytics, data management, and programming.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.
    Incentivized
    Read full review
    Sisense Ltd
    • Rapid deployment of polished T-SQL-based data visualization charts and dashboards. Periscope supports a variety of database technologies, and allows users to write custom queries to display data.
    • Included caching to reduce server load.
    • Outstanding customer service/support, with expert advice as needed.
    • Constant updates and new features.
    • Built-in SQL formatters take the pain out of manipulating date/time objects.
    Read full review
    Cons
    Salesforce
    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
    Incentivized
    Read full review
    Sisense Ltd
    • Include more appropriate updates in their monthly newsletter as opposed to the general overview that doesn't always have the most pertinent information at the forefront.
    • There are bugs at times when certain dashboards are down, though not in an overwhelming way.
    • If you do not tag something it shows up in multiple views and may be accessible to people that it should not be, though that is a user error it may make sense to prompt for a tag and security setting.
    Incentivized
    Read full review
    Usability
    Salesforce
    For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
    Incentivized
    Read full review
    Sisense Ltd
    If you know SQL or are somewhat data-savvy, you'll feel right at home with Sisense for Cloud Data Teams. However, like most other BI tools, it is a little challenging to use for users that are non-technical. The graphs and charts are very visually appealing, and there's lots of customization and export options.
    Incentivized
    Read full review
    Support Rating
    Salesforce
    I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.
    Incentivized
    Read full review
    Sisense Ltd
    The user interface is just amazing and it's really very easy to use and navigate, even for a newbie. Mostly it provides us the accurate data.
    Incentivized
    Read full review
    Implementation Rating
    Salesforce
    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
    Incentivized
    Read full review
    Sisense Ltd
    No answers on this topic
    Alternatives Considered
    Salesforce
    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
    Incentivized
    Read full review
    Sisense Ltd
    Google Analytics works well but it does not have all of the bells and whistles that Periscope Data offers. Google Analytics is best used in a Google environment but if you are using other tools and programs outside of the Google universe, then Periscope Data is a much better option.
    Incentivized
    Read full review
    Return on Investment
    Salesforce
    • I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.
    Incentivized
    Read full review
    Sisense Ltd
    • Very positive - has allowed us to glean insights quickly and in real time.
    • Definitely helpful for evaluating performance of accounts and employees.
    • Versatile - we even use it with recruiting metrics, our software team uses it to test feature deployment.
    Incentivized
    Read full review
    ScreenShots