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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce CRM Analytics

    Score8.5 out of 10
    N/ASalesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.

    $125

    per month

    Microsoft SQL Server

    Score8.7 out of 10
    N/AMicrosoft SQL Server is a relational database.

    $1,418

    Per License

    Pricing
    Salesforce CRM AnalyticsMicrosoft SQL Server
    Editions & Modules
    No answers on this topic
    Subscription
    $1,418.00
    Per License
    Enterprise
    $13,748.00
    Per License
    Offerings
    Pricing Offerings
    Salesforce CRM AnalyticsMicrosoft SQL Server
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce CRM AnalyticsMicrosoft SQL Server
    Considered Both Products
    Salesforce
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    73%
    Would buy again
    8 Answers
    100%
    Would buy again
    53 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    96%
    Delivers good value for the price
    45 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    10 Answers
    100%
    Happy with the feature set
    53 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    11 Answers
    100%
    Lived up to sales and marketing promises
    39 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    100%
    Implementation went as expected
    45 Answers
    Features
    Salesforce CRM AnalyticsMicrosoft SQL Server
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Salesforce CRM Analytics and Microsoft SQL Server
    Feature
    Salesforce CRM Analytics
    7.8
    48 Ratings
    5% below category average
    Microsoft SQL Server
    -
    Ratings
    Pixel Perfect reports7.541 Ratings00 Ratings
    Customizable dashboards8.548 Ratings00 Ratings
    Report Formatting Templates7.546 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Salesforce CRM Analytics and Microsoft SQL Server
    Feature
    Salesforce CRM Analytics
    7.8
    49 Ratings
    3% below category average
    Microsoft SQL Server
    -
    Ratings
    Drill-down analysis8.548 Ratings00 Ratings
    Formatting capabilities7.548 Ratings00 Ratings
    Integration with R or other statistical packages7.537 Ratings00 Ratings
    Report sharing and collaboration7.546 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Salesforce CRM Analytics and Microsoft SQL Server
    Feature
    Salesforce CRM Analytics
    8.1
    47 Ratings
    1% below category average
    Microsoft SQL Server
    -
    Ratings
    Publish to Web9.037 Ratings00 Ratings
    Publish to PDF7.044 Ratings00 Ratings
    Report Versioning8.543 Ratings00 Ratings
    Report Delivery Scheduling8.540 Ratings00 Ratings
    Delivery to Remote Servers7.534 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Salesforce CRM Analytics and Microsoft SQL Server
    Feature
    Salesforce CRM Analytics
    7.4
    45 Ratings
    8% below category average
    Microsoft SQL Server
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.042 Ratings00 Ratings
    Location Analytics / Geographic Visualization6.540 Ratings00 Ratings
    Predictive Analytics7.042 Ratings00 Ratings
    Pattern Recognition and Data Mining8.02 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Salesforce CRM Analytics and Microsoft SQL Server
    Feature
    Salesforce CRM Analytics
    9.0
    48 Ratings
    6% above category average
    Microsoft SQL Server
    -
    Ratings
    Multi-User Support (named login)9.046 Ratings00 Ratings
    Role-Based Security Model8.546 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.042 Ratings00 Ratings
    Report-Level Access Control9.02 Ratings00 Ratings
    Single Sign-On (SSO)9.541 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Salesforce CRM Analytics and Microsoft SQL Server
    Feature
    Salesforce CRM Analytics
    6.7
    45 Ratings
    14% below category average
    Microsoft SQL Server
    -
    Ratings
    Responsive Design for Web Access7.543 Ratings00 Ratings
    Mobile Application7.034 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile6.539 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Salesforce CRM Analytics and Microsoft SQL Server
    Feature
    Salesforce CRM Analytics
    8.2
    33 Ratings
    6% above category average
    Microsoft SQL Server
    -
    Ratings
    REST API8.031 Ratings00 Ratings
    Javascript API8.529 Ratings00 Ratings
    iFrames8.525 Ratings00 Ratings
    Java API8.528 Ratings00 Ratings
    Themeable User Interface (UI)7.528 Ratings00 Ratings
    Customizable Platform (Open Source)8.527 Ratings00 Ratings
    Best Alternatives
    Salesforce CRM AnalyticsMicrosoft SQL Server
    Small Businesses
    Cyfe
    Score4 out of 10
    Amazon RDS
    Score8.1 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    SingleStore
    Score8.2 out of 10
    Enterprises
    Jaspersoft Community Edition
    Score7 out of 10
    SAP IQ
    Score5.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce CRM AnalyticsMicrosoft SQL Server
    Likelihood to Recommend
    9.1
    (51 ratings)
    7.9
    (107 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (8 ratings)
    Usability
    8.5
    (10 ratings)
    7.6
    (17 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    7.7
    (6 ratings)
    7.9
    (26 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    9.0
    (6 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Data Sharing and Collaboration
    8.1
    (41 ratings)
    9.0
    (5 ratings)
    Data Sources
    7.7
    (41 ratings)
    10.0
    (5 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Salesforce CRM AnalyticsMicrosoft SQL Server
    Likelihood to Recommend
    Salesforce
    For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.
    Incentivized
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    Microsoft
    Microsoft SQL is ubiquitous, while MySQL runs under the hood all over the place. Microsoft SQL is the platform taught in colleges and certification courses and is the one most likely to be used by businesses because it is backed by Microsoft. Its interface is friendly (well, as pleasant as SQL can be) and has been used by so many for so long that resources are freely available if you encounter any issues.
    Incentivized
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    Pros
    Salesforce
    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.
    Incentivized
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    Microsoft
    • Easy to configure and use with Visual Studio and Dot Net
    • Easy integration with MSBI to perform data analysis
    • Data Security
    • Easy to understand and use
    • Very easy to export database and tables in the form of SQL query or a script
    Incentivized
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    Cons
    Salesforce
    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
    Incentivized
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    Microsoft
    • Microsoft SQL Server Enterprise edition has a high cost but is the only edition which supports SQL Always On Availability Groups. It would be nice to include this feature in the Standard version.
    • Licensing of Microsoft SQL Server is a quite complex matter, it would be good to simplify licensing in the future. For example, per core vs per user CAL licensing, as well as complex licensing scenarios in the Cloud and on Edge locations.
    • It would be good to include native tools for converting Oracle, DB2, Postgresql and MySQL/MariaDB databases (schema and data) for import into Microsoft SQL Server.
    Incentivized
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    Likelihood to Renew
    Salesforce
    No answers on this topic
    Microsoft
    We understand that the Microsoft SQL Server will continue to advance, offering the same robust and reliable platform while adding new features that enable us, as a software center, to create a superior product. That provides excellent performance while reducing the hardware requirements and the total cost of ownership of our solution.
    Incentivized
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    Usability
    Salesforce
    For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
    Incentivized
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    Microsoft
    SQL Server mostly 'just works' or generates error messages to help you sort out the trouble. You can usually count on the product to get the job done and keep an eye on your potential mistakes. Interaction with other Microsoft products makes operating as a Windows user pretty straight forward. Digging through the multitude of dialogs and wizards can be a pain, but the answer is usually there somewhere.
    Incentivized
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    Reliability and Availability
    Salesforce
    No answers on this topic
    Microsoft
    Its does not have outages.
    Incentivized
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    Performance
    Salesforce
    No answers on this topic
    Microsoft
    SSAS data cubes may some time slow down your Excel reports.
    Incentivized
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    Support Rating
    Salesforce
    I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.
    Incentivized
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    Microsoft
    We managed to handle most of our problems by looking into Microsoft's official documentation that has everything explained and almost every function has an example that illustrates in detail how a particular functionality works. Just like PowerShell has the ability to show you an example of how some cmdlet works, that is the case also here, and in my opinion, it is a very good practice and I like it.
    Incentivized
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    In-Person Training
    Salesforce
    No answers on this topic
    Microsoft
    It was good
    Incentivized
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    Online Training
    Salesforce
    No answers on this topic
    Microsoft
    very hands on and detailed training
    Incentivized
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    Implementation Rating
    Salesforce
    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
    Incentivized
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    Microsoft
    Other than SQL taking quite a bit of time to actually install there are no problems with installation. Even on hardware that has good performance SQL can still take close to an hour to install a typical server with management and reporting services.
    Incentivized
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    Alternatives Considered
    Salesforce
    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
    Incentivized
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    Microsoft
    [Microsoft] SQL Server has a much better community and professional support and is overall just a more reliable system with Microsoft behind it. I've used MySQL in the past and SQL Server has just become more comfortable for me and is my go to RDBMS.
    Incentivized
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    Scalability
    Salesforce
    No answers on this topic
    Microsoft
    SQL server does handle growing demands of a mid sized company.
    Incentivized
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    Return on Investment
    Salesforce
    • I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.
    Incentivized
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    Microsoft
    • Increased accuracy - We went from multiple users having different versions of an Excel spreadsheet to a single source of truth for our reporting.
    • Increased Efficiency - We can now generate reports at any time from a single source rather than multiple users spending their time collating data and generating reports.
    • Improved Security - Enterprise level security on a dedicated server rather than financial files on multiple laptop hard drives.
    Incentivized
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