Salesforce CRM Analytics vs. Workday Prism Analytics

For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.

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In my organization, we mainly use Workday Prism Analytics in HR and Finance departments. It not only enables us to make data-centric decisions but also helps reduce the need for data experts since we are able to visualize data on our own through self-service analytics.

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• Interactive Dashboards, it [consists] of wide variety of charts
• Data from different sources can be easily integrated with it
• Security, it provides easy way to secure and share the information with the users
• Support actions like opening hyperlink etc
• Almost everything can be done from configuration
• Data can easily be managed from dataflow.

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• It's web based. No need to install any desktop clients on your machine to use platfora.
• It's best suited for a big data Hadoop environment. I can rate it as the #1 BI tool for a big data hadoop environment.
• Platfora follows kind of the same architecture as Hadoop architecture like Master and Slave architecture. It scales with the data volumes.
• Querying data is very good and very fast. (Platfora Lens)
• Client presentation wise it's good. You can get different kinds of graphs.
• Platfora almost supports everything on Big Data technologies including file formats, compression etc.
• Security is not compromised and it can deal in parallel with any Hadoop distributor security implementations. Just take an example of Knox on Hortonworks, so it will deal with that and cloudera , MapR
• Its very easily understandable and for the new people who wants to try platfora, learning curve is low
• You can create your own datasets in platfora. You can store your results as a dataset in platfora and can share across

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• Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
• Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
• Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
• More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.

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• Data Movement - Data needs to be moved from Hadoop to Platfora to create Platfora Lens and to do analytics.
• To support Data movement, infrastructure cost is high.
• To support data movement, network bandwidth consumption is high.
• No trial versions for companies to evaluate.

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For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.

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I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.

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An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes

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Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.

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Both are great products. The advantage of SAP Workforce Analytics is that it's widely interoperable between different APIs and databases. Having said that, Workday Prism Analytics scores much better in user-friendliness and the learning curve for the teams to start using it is very low. If Workday enhances its APIs functionality, it can compete easily with SAP Workforce Analytics.

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• I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.

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• Improved ROI by decreasing the necessary time investment that managers must make to upkeep employee data sectors.
• Improved ease of access for employees, reducing unnecessary communication between employees and management.
• Has led to fewer accounting errors overall.

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