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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Experience Cloud

    Score8.3 out of 10
    N/ASalesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A

    SketchUp

    Score8.5 out of 10
    N/ASketchUp is 3D modeling software with an emphasis on usability. SketchUp is a Trimble product.

    $119

    per year

    Pricing
    Salesforce Experience CloudSketchUp
    Editions & Modules
    No answers on this topic
    Free
    $0.00
    per year
    For Schools (free with G Suite or Microsoft education account)
    $0
    For Students
    $55.00
    per year
    For Educators
    $55.00
    per year
    Studio for Students / Educators (Desktop version)
    $55
    per year
    Shop
    $119.00
    per year
    Pro
    $299.00
    per year
    Professional
    $299.00
    per year
    Studio (Windows only)
    $699
    per year
    Studio
    $1199.00
    per year
    Offerings
    Pricing Offerings
    Salesforce Experience CloudSketchUp
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce Experience CloudSketchUp
    Considered Both Products
    Salesforce
    No answer on this topic
    Trimble
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    45 Answers
    96%
    Would buy again
    23 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    37 Answers
    100%
    Delivers good value for the price
    22 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    45 Answers
    92%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    28 Answers
    89%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    91%
    Implementation went as expected
    30 Answers
    95%
    Implementation went as expected
    18 Answers
    Best Alternatives
    Salesforce Experience CloudSketchUp
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    Epicor ECM
    Score7.7 out of 10
    Navisworks
    Score9.1 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    Navisworks
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce Experience CloudSketchUp
    Likelihood to Recommend
    8.9
    (71 ratings)
    8.0
    (47 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    8.2
    (15 ratings)
    7.0
    (1 ratings)
    Performance
    9.1
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (18 ratings)
    8.5
    (14 ratings)
    Ease of integration
    9.4
    (4 ratings)
    -
    (0 ratings)
    User Testimonials
    Salesforce Experience CloudSketchUp
    Likelihood to Recommend
    Salesforce
    For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.
    Incentivized
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    Trimble
    SketchUp is great for individually studying options for building design. It is an awesome conceptual tool to be able to quickly model and manipulate a building to study different designs. It is not good for complex geometries, especially curves. Surfaces have a hard time registering and cutting into one another. It also eventually needs to go into Revit to be more realistic as it is not good as a documentation tool
    Incentivized
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    Pros
    Salesforce
    • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
    • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
    • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
    Incentivized
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    Trimble
    • Quickly exploring solutions in 3D: We get a lot of "what if" and "what would that look like" questions. While hand-sketching and hand-drafting can be fairly quick, SketchUp allows me to quickly create 3D and 2D views of a detail or solution, change dimensions and materials in a flash, and show a client or installer the plan in minutes.
    • Creating professional design documents in LayOut: Projects of any scale need good documentation. Using a combination of SketchUp and LayOut, I can create a Design Intent Set, plans for permitting, a set for mechanical trades to mark-up, etc. Having clear, appropriately-scaled drawings with dimensions or notations is a must, and we don't always have the time or budget to get an architect involved!
    • Using live files to guide discussions: Not all clients are "visual" people, so opening their model and orbiting around their space in real time has been extremely helpful. Clients and trades enjoy the perspective views so much that we often include them in the full-sized drawing sets to give a good "overall" view of the project intent. For complex or tight spaces, sometimes un-rendered plans and elevations just aren't enough!
    Incentivized
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    Cons
    Salesforce
    • Unlike other CMS platforms like Wordpress and Adobe Experience Manager, Salesforce does not provide a fully featured editor with a drag-and-drop design tool.
    • Our content creators and marketing team often struggle with permissions and how to distribute content across different experience cloud sites.
    • Also, there is no side-to-side comparison view for content editors to update the content easily.
    Incentivized
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    Trimble
    • Ability to import Revit files and libraries.
    • Ability to export true curved vector linework. There are some workarounds, needs to be refined.
    • Create an OPEN MAPS connection. Since the split from Google, the source for high-quality aerials is limited.
    • Ability to dock all menus to the master window on a Mac
    • Ability to develop dockable menu trays on a Mac
    Incentivized
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    Likelihood to Renew
    Salesforce
    Renewal exercise is already underway. Platform is to ubiquitous to not leverage, especially at a Fortune 50 firm
    Incentivized
    Read full review
    Trimble
    We typically wait a few years in between renewing, as even older versions are powerful tools for modeling, and we make sure the amount of feature changes are worth the re-investment.
    Read full review
    Usability
    Salesforce
    Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.
    Incentivized
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    Trimble
    It is very user friendly and easy to learn. It's simplicity allows for a low learning curve so more people can learn it faster. The downside is that most schools are no longer teaching it, so many younger professionals come out of school not knowing it and knowing more complex software and they have a hard time "dumbing down" their skillsets
    Incentivized
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    Performance
    Salesforce
    Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
    Incentivized
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    Trimble
    No answers on this topic
    Support Rating
    Salesforce
    Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.
    Incentivized
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    Trimble
    Sketchup is so intuitive; I can't recall ever looking for official support. However, there are many user forums online that can answer more questions. The usefulness of the online forums is, however, tempered by the fact that there have been many versions of the software under different ownership and support regimes, and thus finding the right information for the right version of the software can be a challenge.
    Incentivized
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    Alternatives Considered
    Salesforce
    Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.
    Incentivized
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    Trimble
    We have not evaluated any other competing software to this one. I heard about this software from a friend who teaches how to use it. She showed me in just a few minutes and I was HOOKED. I saw immediately the possible help it would be to my business. Thank you.
    Incentivized
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    Return on Investment
    Salesforce
    • Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
    • In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation
    Incentivized
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    Trimble
    • It's good in the sense that you can quickly make a drawing and speeds up the design process. Not sure how to quantify that from a ROI perspective.
    • Also, good for editing an image after the fact. We can easily add a dimension that was forgotten in the original image.
    • Allows team members to understand a design easier than on other software platforms.
    Incentivized
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    ScreenShots