Salesken.ai is a conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs. The platform gives managers and sales reps visibility into every call, via detailed Call Analytics including emotions, objections, intent etc. The tool also gives sales reps real-time cues during their conversation to help them engage their customers better.
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SnapEngage
Score 7.5 out of 10
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SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are…
$60
per month
Pricing
Salesken
SnapEngage
Editions & Modules
No answers on this topic
Business
60/month
includes 4 agents licenses
Plus
140/month
includes 8 agent licenses, premium integrations
Premier
420/month
includes 16 agent licenses, premium integrations, advanced features
Offerings
Pricing Offerings
Salesken
SnapEngage
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Enterprise plans are also available and are custom tailored to the business' specific needs.
. CRM integration will be only done post-implementation and the telephony tool which has only 1 feature of dialing calls manually and getting them logged.2. The caller ID (user-dedicated contact no.) will not support text msg and WhatsApp integration. In case you wanted to connect with a prospect on Whatsapp, you have to do it on your own but there are some complexities involved and not very feasible. With very limited permissions access of the telephony tool, I found the user interface very simple and easy to use wrt to the other tools we evaluated previously.2. Also, after the discussion, I found that call disposition is easier in desktop wrt mobile applications- connected calls will be recorded and logged automatically -for other outcomes you have to log manually (need to confirm this)3. In terms of call drop rates, even with a limited sample size, I can say that it's fairly similar to the drop rates of personal no.. Will give updates on this again after making a few more calls
It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.
The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!
I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
Of all the tools we explored such as Salesken, Slintel, Call hippo, we have finalized on Slintel for the simple reason that its user interface is one of the best and the overall features provided by Salesken is also something that solves our day to day needs perfectly. The pricing structure also played a key to some part. The call metrics dahsboard also made an impact when we were about to finalize our decision.
We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
