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SAP Customer Data Solutions vs. Trellix Network Security

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A

    Trellix Network Security

    Score8.6 out of 10
    Enterprise companies (1,001+ employees)
    Trellix Network Security (formerly FireEye Network Security and Forensics products) combines network traffic analysis and network forensics for attack analysis .

    $0

    per appliance/ per mbps

    Pricing
    SAP Customer Data SolutionsTrellix Network Security
    Editions & Modules
    No answers on this topic
    SmartVision
    $0
    per appliance/ per mbps
    Offerings
    Pricing Offerings
    SAP Customer Data SolutionsTrellix Network Security
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Customer Data SolutionsTrellix Network Security
    Considered Both Products
    SAP
    No answer on this topic
    Trellix (Musarubra US LLC)
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    50 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    44 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    51 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    37 Answers
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    39 Answers
    No answers on this topic
    Features
    SAP Customer Data SolutionsTrellix Network Security
    Tag Management
    Comparison of Tag Management features of SAP Customer Data Solutions and Trellix Network Security
    Feature
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    Trellix Network Security
    -
    Ratings
    Tag library7.826 Ratings00 Ratings
    Tag variable mapping7.824 Ratings00 Ratings
    Ease of writing custom tags7.825 Ratings00 Ratings
    Rules-driven tag execution7.825 Ratings00 Ratings
    Tag performance monitoring8.024 Ratings00 Ratings
    Page load times7.925 Ratings00 Ratings
    Mobile app tagging7.524 Ratings00 Ratings
    Library of JavaScript extensions7.623 Ratings00 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of SAP Customer Data Solutions and Trellix Network Security
    Feature
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    Trellix Network Security
    -
    Ratings
    Standard visitor segmentation8.028 Ratings00 Ratings
    Behavioral visitor segmentation8.027 Ratings00 Ratings
    Traffic allocation control4.327 Ratings00 Ratings
    Website personalization9.926 Ratings00 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of SAP Customer Data Solutions and Trellix Network Security
    Feature
    SAP Customer Data Solutions
    6.4
    29 Ratings
    24% below category average
    Trellix Network Security
    -
    Ratings
    Account Scoring8.027 Ratings00 Ratings
    Customer Data Governance8.928 Ratings00 Ratings
    Data Connectors4.329 Ratings00 Ratings
    Data Enhancement5.229 Ratings00 Ratings
    Data Ingestion6.129 Ratings00 Ratings
    Data Storage2.529 Ratings00 Ratings
    Data Visibility8.029 Ratings00 Ratings
    Event Data6.127 Ratings00 Ratings
    Identity Resolution8.927 Ratings00 Ratings
    Best Alternatives
    SAP Customer Data SolutionsTrellix Network Security
    Small Businesses
    Twilio Segment
    Score8.4 out of 10
    No answers on this topic
    Medium-sized Companies
    Treasure AI
    Score9 out of 10
    Cisco Identity Services Engine (ISE)
    Score9 out of 10
    Enterprises
    Treasure AI
    Score9 out of 10
    Cisco IOS Security
    Score9.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Customer Data SolutionsTrellix Network Security
    Likelihood to Recommend
    9.0
    (58 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    9.5
    (10 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (7 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (57 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (8 ratings)
    -
    (0 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (7 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    4.5
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    4.5
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP Customer Data SolutionsTrellix Network Security
    Likelihood to Recommend
    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    It’s a dedicated Network Advanced Threat Detection and
    Prevention solution. Easy maintenance and low operating costs fit perfectly for
    SMEs. Variety of appliance selection makes NX the perfect choice for large
    enterprises. As it’s a dedicated solution with its own appliance, price is higher
    compared to NGTP add on solutions. FireEye is an ecosystem therefore when you’ve
    the EX or HX vice versa, you should be looking to NX. Otherwise, you’re missing
    the threat intel exchange on the network side reverse is the true. Sizing is
    important before the purchase, if you select a low end model for a busy network
    you lose your initial investment. For multiple NX deployments I highly
    recommend CMS. Without CMS you’ll lose the threat intel exchange and this will
    negatively reduce the risk scores.
    Incentivized
    Read full review
    Pros
    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Advanced detection of targeted attacks.
    • Mandiant team effort is a big plus.
    • Inline mitigation capabilities particularly well.
    • Different deployment models for specific needs.
    • License and information sharing selection 1 way or 2 way mode.
    • Frequent updates.
    • Low false positive rates.
    • FireEye sandboxing is immune to sandboxing attacks.
    • Central management (CMS) capabilities for managing several NX's.
    • Extra IPS/IDS functionality in the product.
    • Smartvision specific to lateral movement detection.
    • Upgrades and updates with zero down time.
    • Local FireEye support is superb.
    • Multiple deployment scenarios (span, inline) in the same NX for different interface pairs.
    • SSL inspection support.
    • No need to maintain, build or updates the images. It's highly automatic.
    Incentivized
    Read full review
    Cons
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Very first detected APT sample can pass the NX even it's inline blocking mode.
    • Performance optimization for busy networks is cumbersome.
    • CMS does not provide all the management capabilities, CLI or local config. Should be done for advanced customization.
    • Constant limitations of tcpdump/ packet capture for 10G interfaces.
    • IPS functionality is a bit cumbersome, not a full feature IPS, lack of signatures and customization of IPS signatures.
    • It's not a full NDR solution or a UBA solution.
    • Lack of device or user mapping.
    • Forensics is based on the specific APT. May not provide the whole story and need some additional tools.
    • You cannot make manual submission to NX (needs AX).
    • You cannot access the kernel directly for deep analy[sis] or troubleshooting (assist from FireEye Support should be taken).
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Usability
    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Reliability and Availability
    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Performance
    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Support Rating
    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    In-Person Training
    SAP
    because it was made directly in the company
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Online Training
    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Implementation Rating
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Alternatives Considered
    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    FireEye NX is a solid product. It gives you sustainable
    security throughout the organization. NX detection engines are more capable
    compared to others. Its catch rate is higher, FP rate is lower, [and] speed is
    awesome. NX can work for highly regulated environments with 1 way solution.
    Operation costs are much lower. Software quality is very good. It may have bugs, but these bugs do not compromise the security in general. SOC team loves the
    FireEye NX for its pinpoint detection capabilities. Local and partner support
    is exceptional.
    Incentivized
    Read full review
    Scalability
    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Return on Investment
    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • As [a] financial company on the digital markets, we need to be safeguard for 0days and targeted attacks. FireEye NX provides the best updated protection with its enhanced capabilities.
    • Security score based on detection/prevention metrics [is] very high ensuring the highest level of security.
    • APTs in our region successfully detected and mitigated by the NX.
    • For the ROI, in a six month period FireEye is paying off its [investment].
    • One negative thing, especially with increasing network bandwidths, [is that] you need to make [the] investment every two or three years.
    Incentivized
    Read full review
    ScreenShots

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform

    Trellix Network Security Screenshots

    Screenshot of Network Security Dashboard- Summary view of alerts and threats to organizationScreenshot of Alerts dashboard- detailed information around alerts discovered by FireEye Network SecurityScreenshot of Configuration for FireEye Network Security Product.