18 Ratings
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Score 8 out of 100
3 Ratings
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Score 10 out of 100

Likelihood to Recommend

SAP Customer Data Solutions (formerly Gigya)

SAP [Customer Data Solutions] is definitely a tool to use for managing a large individual database, especially globally. The question is more related to which methodology to use for implementing it between screen sets or APIs. In case you have to handle multiple languages, APIs should be the best option for you. Otherwise, screen sets would work well.
Anonymous | TrustRadius Reviewer

Unifyed Student - Verify

Unifyed Student Verify is easy to use and easy to set up. Licensing is the best because it is done per user and not per device. It integrated well with existing business processes, and customization of plug-ins was done for different applications.
Justin Irvin | TrustRadius Reviewer

Pros

SAP Customer Data Solutions (formerly Gigya)

  • SAP Customer Data Solutions bridges the gap between online information and offline data to improve customer engagement with our team to better understand their experiences.
  • SAP Customer Data Solutions has improved customer trust by understanding their experiences while eradicating compliance risks.
  • Data redaction and retention help us to activate the right info to be accessed to the right customer and business user. This helps safeguard data from getting into third-party/cyber attackers.
Erin Quinn | TrustRadius Reviewer

Unifyed Student - Verify

  • Single Sign-On & Passwordless
  • Multi-Factor Authentication
  • Password Manager
  • Student Onboarding
  • Automated Provisioning
  • Artificial Intelligence
Justin Irvin | TrustRadius Reviewer

Cons

SAP Customer Data Solutions (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Unifyed Student - Verify

  • Users often get timeouts
  • Reporting needs some improvements
Justin Irvin | TrustRadius Reviewer

Likelihood to Renew

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 7 answers
It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
Anonymous | TrustRadius Reviewer

Unifyed Student - Verify

No score
No answers yet
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Usability

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.2
Based on 6 answers
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
Anonymous | TrustRadius Reviewer

Unifyed Student - Verify

No score
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Reliability and Availability

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 9.1
Based on 15 answers
Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
Erin Quinn | TrustRadius Reviewer

Unifyed Student - Verify

No score
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Performance

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Unifyed Student - Verify

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Support Rating

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.6
Based on 14 answers
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
Anonymous | TrustRadius Reviewer

Unifyed Student - Verify

No score
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Online Training

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.3
Based on 6 answers
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
Anonymous | TrustRadius Reviewer

Unifyed Student - Verify

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Implementation Rating

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Unifyed Student - Verify

No score
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Alternatives Considered

SAP Customer Data Solutions (formerly Gigya)

Both SAP Customer Data Solutions and Oracle CX Marketing are great and robust CDP tools. Nonetheless, SAP Customer Data Solutions is focused more on customer data management and marketing while Oracle CX Marketing fails to manage customer data since it’s more [on] campaign creation.
Alexander Sherwen | TrustRadius Reviewer

Unifyed Student - Verify

Unifyed Student Verify identity management helps institutions provide their students, faculty and staff with secure, single-sign-on to the key applications that they need to learn and work. It also enables the campus community to self-sufficiently reset their passwords.
Justin Irvin | TrustRadius Reviewer

Return on Investment

SAP Customer Data Solutions (formerly Gigya)

  • It has allowed us to increase our metrics in almost every area in which we were seeking improvement.
  • It keeps up well with the fast-paced world of social media and the changes to the platforms that come out very rapidly.
  • Our numbers for social media referred to traffic increased as hoped and predicted.
Anonymous | TrustRadius Reviewer

Unifyed Student - Verify

  • Time Saving
  • Reduce Cost by 50%
  • Ease of use
  • Managed and customizable Reporting
Justin Irvin | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Customer Data Solutions (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Unifyed Student - Verify

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
0.00

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