The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.
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Yubico YubiKeys
Score 9.2 out of 10
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Yubico YubiKeys make the internet safer with phishing-resistant multi-factor authentication (MFA) by providing simple and secure access to computers, mobile devices, servers, and internet accounts. The Yubico YubiKey stops account takeovers at scale by mitigating phishing and ransomware attacks, and delivers users authentication with a simple touch or tap.
It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
When it comes to authentication and securing access, I recommend Yubico YubiKeys. It comes with phishing-proof MFA that is fast and reliable. In addition, the tap-and-go option ensures fast, secure access, which adds up to a good user experience. The tool reduces the risk of account takeovers and significantly enhances business security.
SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
The durability and reliability of the Yubico YubiKeys is unmatched, making me feel safe to carry it with me on a keychain and have it accessible.
I'm confident in the hardware security of the Yubico YubiKeys, knowing that the key material is well protected and that tampering with the key would leave obvious traces. This makes key revocation decisions intuitive.
The ease of use of the Yubico YubiKeys for power users like myself is unmatched, and easy to train "less power" users on. The broad platform compatibility that Yubico was essential to is a huge driver here.
I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
Occasionally, once or twice it might happen that I would press the key, but it'll not detect that I pressed the key. So I'd have to press it again, but that's just occasionally, sometimes. So maybe even if the key was a little bit bigger and I've detected that, I would've pressed it. But apart from that, I think it's pretty good.
On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
As for implementing YubiKey its simple so I don't see us using anything else as we have experienced no issues so fare. Adding these to our environment is still new for us currently but in the transition phase I only see us buying YubiKey. It is highly rated and well known and cost is reasonable so no need to find another solution.
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
I give slightly better than average rating because of the complexity in using a Yubikey. It is not as easy as native push notifications for 2FA products, however, it provides much better strength. Rating this higher or lower would be a disservice to people reading this review. If you are in the market for a hardware 2FA tool, Yubikey will be a great asset in your toolbox.
Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.
We have not experienced any issues with availability which is very important when you are dealing with a company that holds the keys to the gate. We have had more issues with availability from our SaaS providers before with authentication but that was on their end. YubiKey has worked every time for us over the course of the last 6 or so months we began testing phase.
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
We have not seen any lag in loading pages and getting into systems or sites. In comparison to other 2FA and MFA options it is actually faster most of the time to authenticate due to not having to type in. We require users to have long passwords and when there is an option given for password less they jump on it with excitement. As we explore going password less on their PC's the YubiKey is going to make their lives a lot easier to access the resources they need.
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup. Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
I figured it all out on my own with the excellent product documentation provided by Yubico. I even managed to produce a backup YubiKey in case I lost my frequently used one. This was crucial when I temporarily lost the original.
There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.
Yubico YubiKeys has been a leader in the security key market, and I think they have a new product we just read about two days back and they can store up to a hundred private keys now. So I think this is what it distinguishes them from the market, apart from this, whatever features we need personally and for our customers. So they provide all those features, but versus the other brands.
For us I feel like the ease of deployment has made this product very appealing, overall this will make the scalability very easy for us to push out once we roll out to our users and the management tools that we have looked at will make the admins like me happy as it is clear and easy to use. The rollout process looks to be very straight forward from the demos that we have looked at regarding the enterprise tools.
I think it's the flexibility in being able to let users pick the type of authentications that they want to use. Some are comfortable with the touch device on the physical Yubico YubiKeys. Others prefer the mobile app. So it provides flexibility for our users to choose how they want to authenticate without running a file of our security requirements.
