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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP HANA Cloud

    Score8.9 out of 10
    N/ASAP HANA is an application that uses in-memory database technology to process very large amounts of real-time data from relational databases, both SAP and non-SAP, in a very short time. The in-memory computing engine allows HANA to process data stored in RAM as opposed to reading it from a disk which means that the data can be accessed in real time by the applications using HANA. The product is sold both as an appliance and as a cloud-based software solution.

    $0.95

    per month Capacity Units

    Sugar Sell (SugarCRM)

    Score9 out of 10
    N/ASugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.

    $19

    per month per user (3 users minimum, billed annually)

    Pricing
    SAP HANA CloudSugar Sell (SugarCRM)
    Editions & Modules
    No answers on this topic
    Essentials
    $19
    per month (billed annually) per user (3 user minimum, 9 user maximum)
    Standard
    $59
    per month (billed annually) per user (10 User Minimum)
    Advanced
    $85
    per month (billed annually) per user (10 user minimum)
    Premier
    $135
    per month (billed annually) per user (10 user minimum)
    Offerings
    Pricing Offerings
    SAP HANA CloudSugar Sell (SugarCRM)
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsIncludes a one year free trial.—
    More Pricing Information
    Community Pulse
    SAP HANA CloudSugar Sell (SugarCRM)
    Considered Both Products
    SAP
    No answer on this topic
    SugarCRM
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    313 Answers
    70%
    Would buy again
    7 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    271 Answers
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    319 Answers
    80%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    198 Answers
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    264 Answers
    80%
    Implementation went as expected
    4 Answers
    Features
    SAP HANA CloudSugar Sell (SugarCRM)
    Relational Databases
    Comparison of Relational Databases features of SAP HANA Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP HANA Cloud
    9.0
    52 Ratings
    11% above category average
    Sugar Sell (SugarCRM)
    -
    Ratings
    ACID compliance9.438 Ratings00 Ratings
    Database monitoring9.250 Ratings00 Ratings
    Database locking9.242 Ratings00 Ratings
    Encryption8.744 Ratings00 Ratings
    Disaster recovery8.843 Ratings00 Ratings
    Flexible deployment8.945 Ratings00 Ratings
    Multiple datatypes8.846 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP HANA Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP HANA Cloud
    -
    Ratings
    Sugar Sell (SugarCRM)
    4.8
    33 Ratings
    48% below category average
    Customer data management / contact management00 Ratings5.032 Ratings
    Workflow management00 Ratings6.028 Ratings
    Territory management00 Ratings6.026 Ratings
    Opportunity management00 Ratings7.026 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.029 Ratings
    Contract management00 Ratings3.026 Ratings
    Quote & order management00 Ratings4.024 Ratings
    Interaction tracking00 Ratings3.030 Ratings
    Channel / partner relationship management00 Ratings2.025 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP HANA Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP HANA Cloud
    -
    Ratings
    Sugar Sell (SugarCRM)
    2.3
    24 Ratings
    108% below category average
    Case management00 Ratings3.024 Ratings
    Call center management00 Ratings2.019 Ratings
    Help desk management00 Ratings2.017 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP HANA Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP HANA Cloud
    -
    Ratings
    Sugar Sell (SugarCRM)
    5.5
    25 Ratings
    34% below category average
    Lead management00 Ratings6.022 Ratings
    Email marketing00 Ratings5.023 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP HANA Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP HANA Cloud
    -
    Ratings
    Sugar Sell (SugarCRM)
    3.0
    28 Ratings
    88% below category average
    Task management00 Ratings4.026 Ratings
    Billing and invoicing management00 Ratings3.018 Ratings
    Reporting00 Ratings2.024 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP HANA Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP HANA Cloud
    -
    Ratings
    Sugar Sell (SugarCRM)
    3.3
    28 Ratings
    79% below category average
    Forecasting00 Ratings3.024 Ratings
    Pipeline visualization00 Ratings2.025 Ratings
    Customizable reports00 Ratings5.027 Ratings
    Customization
    Comparison of Customization features of SAP HANA Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP HANA Cloud
    -
    Ratings
    Sugar Sell (SugarCRM)
    5.5
    29 Ratings
    33% below category average
    Custom fields00 Ratings6.029 Ratings
    Custom objects00 Ratings5.026 Ratings
    Scripting environment00 Ratings6.019 Ratings
    API for custom integration00 Ratings5.025 Ratings
    Security
    Comparison of Security features of SAP HANA Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP HANA Cloud
    -
    Ratings
    Sugar Sell (SugarCRM)
    5.5
    27 Ratings
    42% below category average
    Single sign-on capability00 Ratings5.021 Ratings
    Role-based user permissions00 Ratings6.026 Ratings
    Social CRM
    Comparison of Social CRM features of SAP HANA Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP HANA Cloud
    -
    Ratings
    Sugar Sell (SugarCRM)
    3.0
    19 Ratings
    86% below category average
    Social data00 Ratings3.019 Ratings
    Social engagement00 Ratings3.016 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP HANA Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP HANA Cloud
    -
    Ratings
    Sugar Sell (SugarCRM)
    4.5
    19 Ratings
    50% below category average
    Marketing automation00 Ratings5.019 Ratings
    Compensation management00 Ratings4.013 Ratings
    Platform
    Comparison of Platform features of SAP HANA Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP HANA Cloud
    -
    Ratings
    Sugar Sell (SugarCRM)
    4.0
    20 Ratings
    62% below category average
    Mobile access00 Ratings4.020 Ratings
    Best Alternatives
    SAP HANA CloudSugar Sell (SugarCRM)
    Small Businesses
    Amazon RDS
    Score8.1 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    SingleStore
    Score8.2 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    SAP IQ
    Score5.4 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP HANA CloudSugar Sell (SugarCRM)
    Likelihood to Recommend
    9.4
    (363 ratings)
    2.0
    (59 ratings)
    Likelihood to Renew
    10.0
    (15 ratings)
    8.2
    (26 ratings)
    Usability
    9.5
    (82 ratings)
    3.0
    (10 ratings)
    Availability
    7.3
    (2 ratings)
    10.0
    (1 ratings)
    Performance
    7.3
    (2 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.5
    (253 ratings)
    9.1
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    7.3
    (3 ratings)
    9.0
    (3 ratings)
    Configurability
    7.3
    (2 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (2 ratings)
    10.0
    (2 ratings)
    Product Scalability
    7.3
    (2 ratings)
    9.0
    (1 ratings)
    Professional Services
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.3
    (2 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    7.3
    (2 ratings)
    9.0
    (1 ratings)
    User Testimonials
    SAP HANA CloudSugar Sell (SugarCRM)
    Likelihood to Recommend
    SAP
    I think if you have a large organization, it's probably the product and the marketplace to go to. We're a large management consulting firm operating in four to seven countries. And generally speaking, I think that's the size and the scope where it scales best. I can't speak to smaller companies, but I can't see smaller companies leveraging the benefits as much as a larger organization can.
    Incentivized
    Read full review
    SugarCRM
    Sugar CRM is a good tool, but it's complex to customize. It often requires expensive 3rd partners to implement more complex scenarios that SugarCRM struggles to support; coming back with explanations was usually time-consuming and unsupported. The back end is overly complex in terms of what it needs to be, with many redundant database tables and columns.
    Incentivized
    Read full review
    Pros
    SAP
    • Real-time reporting and analytics on data: because of its in-memory architecture, it is perfect for businesses that need to make quick decisions based on current information.
    • Managing workload with complex data: it can handle a vast range of data types, including relational, documental, geospatial, graph, vector, and time series data.
    • Developing and deploying intelligent data applications: it provides various tools for such applications and can be used for machine learning and artificial intelligence to automate tasks, gain insights from data, and make predictions.
    Read full review
    SugarCRM
    • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
    • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
    • It has customizable dashboards which I find beneficial
    Incentivized
    Read full review
    Cons
    SAP
    • Requires higher processing power, otherwise it won't fly. How ever computing costs are lower. Incase you are migrating to cloud please do not select the highest config available in that series . Upgrading it later against a reserved instance can cost you dearly with a series change
    • Lack of clarity on licensing is one major challenge
    • Unless S/4 with additional features are enabled mere migration HANA DB is not a rewarding journey. Power is in S/4
    Incentivized
    Read full review
    SugarCRM
    • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
    • General layout could be improved by the addition of modern templates to customize the standard look and feel
    • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    We would rate our likelihood of renewing at 9/10. SAP HANA Cloud has proven to be a highly reliable and scalable data platform that consistently delivers strong performance. Its seamless integration with our overall SAP landscape, combined with improved analytics and real-time data capabilities, makes it a core part of our long-term technology strategy.
    Incentivized
    Read full review
    SugarCRM
    Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
    Read full review
    Usability
    SAP
    It is very useful solution which provides you speedier data processing, real-time analytics. It helps you manage diverse data types. It also offers you excellent disaster management. It has user friendly interface which helps you navigate system and transactions easily and perform task smoothly.
    Incentivized
    Read full review
    SugarCRM
    There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
    Read full review
    Reliability and Availability
    SAP
    so far, we didn't get any outage
    Incentivized
    Read full review
    SugarCRM
    SugarCRM has never been down for us.
    Read full review
    Performance
    SAP
    so far good
    Incentivized
    Read full review
    SugarCRM
    No response time issues ever. Very productive due to its ease of use.
    Read full review
    Support Rating
    SAP
    However, I am not the right person to answer this as we have another department to handle support and contact the service provider for any support required. Although i will say that they are the quick respondent and knows how to handle querry of the customers and provide quick and better support.
    Incentivized
    Read full review
    SugarCRM
    The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
    Incentivized
    Read full review
    In-Person Training
    SAP
    No answers on this topic
    SugarCRM
    We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
    Read full review
    Online Training
    SAP
    No answers on this topic
    SugarCRM
    Only part of an implemementation as noted previously.
    Read full review
    Implementation Rating
    SAP
    Professional GIS people are some of the most risk-averse there are, and it's difficult to get them to move to HANA in one step. Start with small projects building to 80% use of HANA spatial over time.
    Incentivized
    Read full review
    SugarCRM
    Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
    Incentivized
    Read full review
    Alternatives Considered
    SAP
    I have deep knowledge of other disk based DBMSs. They are venerable technology, but the attempts to extend them to current architectures belie the fact they are built on 40 year old technology. There are some good columnar in-memory databases but they lack the completeness of capability present in the HANA platform.
    Incentivized
    Read full review
    SugarCRM
    SugarCRM is a lot better in many ways then LogicsCRM which I started using when I started as a sales rep at Community Tax. Yet there is still room for a lot of improvements to accommodate a steady workflow. They integration of old CRM files seems to have worked great from Logics to Sugar.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    SAP
    I don't have visibility in licensing
    Incentivized
    Read full review
    SugarCRM
    No answers on this topic
    Scalability
    SAP
    Limitation of training deliverable by organization
    Incentivized
    Read full review
    SugarCRM
    Works from 2-300 Users in our experience.
    Read full review
    Professional Services
    SAP
    We are still in process for the first applciaiton
    Incentivized
    Read full review
    SugarCRM
    No answers on this topic
    Return on Investment
    SAP
    • ROI has always been high in terms of the functionality that it offers and the security features it comes with.
    • Managing large volumes of data in real-time is not an easy task, but it does it pretty well with faster data processing.
    Incentivized
    Read full review
    SugarCRM
    • Overall seems to be more expensive than other subscription based CRMs.
    • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
    • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
    Incentivized
    Read full review
    ScreenShots

    Sugar Sell (SugarCRM) Screenshots

    Screenshot of a view of Sugar Sell's contacts listScreenshot of Sugar Sell's analyticsScreenshot of a Sugar Sell dashboard