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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Jam

    Score10 out of 10
    N/ASAP Jam is a social network collaboration tool with integrated collaborative processes for knowledge, learning, and HR management. SAP Jam also includes capabilities for the entire sales, marketing, and customer service lifecycles.N/A

    Slack

    Score9 out of 10
    N/ASlack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…

    $8.75

    per month per user

    Zoho Connect

    Score8.8 out of 10
    N/AZoho Connect is a team collaboration software that helps teams ideate, discuss, and work together, from any place, on any device. It provides tools supporting group or team communication, file sharing, and task management.N/A
    Pricing
    SAP JamSlackZoho Connect
    Editions & Modules
    No answers on this topic
    Free
    $0
    Pro
    $7.25*
    per month per user
    Business+
    $12.50*
    per month per user
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP JamSlackZoho Connect
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoYesNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
    More Pricing Information
    Community Pulse
    SAP JamSlackZoho Connect
    Considered Multiple Products
    SAP
    Chose SAP Jam
    We utilize many products in the SAP universe of solutions. Not only was JAM feature-rich and matched our company needs, but the tight integration with our other SAP product lines makes admin as well as usability seamless. While other competitors to JAM offer more features that …
    Incentivized
    Salesforce
    Chose Slack
    Slack is much better because it's a quick entry. Pipedrive requires field entry, so I like Slack better. Pipedrive has advantages with many fields etc, but for now, on mobile, I like slack better. Slack can improve by creating fields within the app, so I think slack should make …
    Incentivized
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    97%
    Would buy again
    503 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    99%
    Delivers good value for the price
    426 Answers
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    98%
    Happy with the feature set
    510 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    98%
    Lived up to sales and marketing promises
    295 Answers
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    99%
    Implementation went as expected
    330 Answers
    No answers on this topic
    Features
    SAP JamSlackZoho Connect
    Project Management
    Comparison of Project Management features of SAP Jam and Slack and Zoho Connect
    Feature
    SAP Jam
    7.8
    3 Ratings
    1% above category average
    Slack
    7.9
    628 Ratings
    2% above category average
    Zoho Connect
    -
    Ratings
    Task Management7.92 Ratings7.6430 Ratings00 Ratings
    Gantt Charts8.01 Ratings6.961 Ratings00 Ratings
    Scheduling9.01 Ratings7.8363 Ratings00 Ratings
    Workflow Automation8.01 Ratings8.0396 Ratings00 Ratings
    Mobile Access8.03 Ratings9.4601 Ratings00 Ratings
    Search8.03 Ratings8.2608 Ratings00 Ratings
    Visual planning tools6.01 Ratings7.3275 Ratings00 Ratings
    Communication
    Comparison of Communication features of SAP Jam and Slack and Zoho Connect
    Feature
    SAP Jam
    7.0
    3 Ratings
    13% below category average
    Slack
    8.7
    636 Ratings
    8% above category average
    Zoho Connect
    -
    Ratings
    Chat7.02 Ratings9.6635 Ratings00 Ratings
    Notifications9.23 Ratings8.7632 Ratings00 Ratings
    Discussions9.23 Ratings9.2620 Ratings00 Ratings
    Surveys6.53 Ratings8.1413 Ratings00 Ratings
    Internal knowledgebase9.33 Ratings7.8412 Ratings00 Ratings
    Integrates with GoToMeeting6.01 Ratings8.9110 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts4.01 Ratings8.7182 Ratings00 Ratings
    Integrates with Outlook5.01 Ratings8.9120 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of SAP Jam and Slack and Zoho Connect
    Feature
    SAP Jam
    7.0
    3 Ratings
    14% below category average
    Slack
    8.4
    603 Ratings
    4% above category average
    Zoho Connect
    -
    Ratings
    Versioning9.63 Ratings8.2326 Ratings00 Ratings
    Video files7.33 Ratings8.2541 Ratings00 Ratings
    Audio files7.53 Ratings8.4527 Ratings00 Ratings
    Document collaboration6.02 Ratings7.9429 Ratings00 Ratings
    Access control8.93 Ratings8.3411 Ratings00 Ratings
    Advanced security features6.02 Ratings8.3362 Ratings00 Ratings
    Integrates with Google Drive4.01 Ratings9.0211 Ratings00 Ratings
    Device sync7.01 Ratings9.0455 Ratings00 Ratings
    Best Alternatives
    SAP JamSlackZoho Connect
    Small Businesses
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    SAP JamSlackZoho Connect
    Likelihood to Recommend
    8.9
    (3 ratings)
    9.1
    (639 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    4.0
    (1 ratings)
    10.0
    (25 ratings)
    -
    (0 ratings)
    Usability
    5.0
    (1 ratings)
    9.0
    (255 ratings)
    -
    (0 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    2.0
    (1 ratings)
    10.0
    (68 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.9
    (5 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.7
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP JamSlackZoho Connect
    Likelihood to Recommend
    SAP
    When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
    Incentivized
    Read full review
    Salesforce
    Slack is ideal for Scrum and agile teams that need continuous communication during sprint planning, daily stand-ups, backlog refinement, testing, and retrospectives. Slack is well-suited for maintaining team knowledge through searchable conversations and dedicated channels, where experienced team members help onboard new QA analysts.
    Read full review
    Zoho
    No answers on this topic
    Pros
    SAP
    • Easy to setup.
    • Template-based group creation.
    • Permissions are either inherited or set at the group-level by group owners.
    Read full review
    Salesforce
    • Customer issues: Threads feature allows us to group a particular issue in a single thread and discuss within that thread. I can use the thread link to embed in JIRA ticket for tracking progress in JIRA (which is our details engineering tracking system).
    • Ability to add folder to Slack channel helps keep important information, documents easily accessible. e.g., we use this to keep a "ramp up" folder that can be used by any new joiner.
    • Global search is effective when I forget which group a particular message was in.
    Read full review
    Zoho
    No answers on this topic
    Cons
    SAP
    • Multiple selection limitations
    • Error proofing in wrong command
    • Multiple time confirmation
    • Multiple time checkbox
    Incentivized
    Read full review
    Salesforce
    • Would love a better integration with GitHub. For example, notifications when your PR is updated, when review is requested, @-mention in comments, etc.
    • Improved "Later" tab, for example the ability to create to-do lists or making the "Later" tab into a more powerful to-do list (annotate items with notes)
    • More powerful integrations, e.g. Google Calendar could render a calendar view within Slack, rather than sending the daily schedule
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Likelihood to Renew
    SAP
    We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
    Incentivized
    Read full review
    Salesforce
    To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    SAP
    It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
    Incentivized
    Read full review
    Salesforce
    Slack has good usability. Devs that are not familiar with the platform are able to jump into conversations and start sharing code and links within just minutes. Non developers are also able to understand the layout such as the Project Managers that are keeping the projects on track. We have not seen any tickets where employees are having trouble understanding Slack.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Reliability and Availability
    SAP
    No answers on this topic
    Salesforce
    Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    SAP
    No answers on this topic
    Salesforce
    Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    SAP
    We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
    Incentivized
    Read full review
    Salesforce
    Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Implementation Rating
    SAP
    No answers on this topic
    Salesforce
    I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    SAP
    We utilize many products in the SAP universe of solutions. Not only was JAM feature-rich and matched our company needs, but the tight integration with our other SAP product lines makes admin as well as usability seamless. While other competitors to JAM offer more features that rely on real-time, most of our use cases were asynchronous.
    Read full review
    Salesforce
    I like Slack better than ClickUp, because I would spend 30-60 minutes a day updating my ClickUp tasks. The way ClickUp was used was very micromanaging. I billed by the hour, so I was willing to put in the time to alert the boss what tasks I was working on.
    One of my jobs used Hive - I mostly just ran it in the background in case anyone messaged me. I did not use it often.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    SAP
    • Automation in process
    • Ease of communication
    • Lack of change notification
    • Lack of multiple selection search
    Incentivized
    Read full review
    Salesforce
    • Slack has been incredibly helpful in connecting various tech apps and ecosystems, creating a more streamlined and responsive process.
    • Slack has made it significantly easier to communicate with our team members across multiple time zones, creating a more engaging environment for our all-remote team.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    ScreenShots