What users are saying about
2 Ratings
71 Ratings
2 Ratings
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Score 5.5 out of 100
71 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

SellerCloud

Great for a business selling on lots of channels looking for a cost effective solution
Warren Marland | TrustRadius Reviewer

Shopify Plus

Shopify is the industry standard when it comes to eCommerce software. It's basically the #1 ecommerce software solution that is out there that has everything under one roof. You want reliability? Shopify is your solution. You want fast website performance with great uptime? Shopify is your solution. The only area it's less appropriate is how their dedicated account support and tech support for Plus customers has kind of lost touch with it's customers. On the flipside Shopify's services are still the best in the industry, but that doesn't mean they can lose touch with their customers.
Ricky Jordan | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

SellerCloud
2.1
Shopify Plus
8.2
Product catalog & listings
SellerCloud
4.1
Shopify Plus
8.7
Product management
SellerCloud
3.1
Shopify Plus
8.0
Bulk product upload
SellerCloud
6.0
Shopify Plus
7.9
Branding
SellerCloud
1.0
Shopify Plus
8.2
Mobile storefront
SellerCloud
1.0
Shopify Plus
8.6
Product variations
SellerCloud
1.0
Shopify Plus
7.9
Website integration
SellerCloud
1.0
Shopify Plus
8.2
Visual customization
SellerCloud
1.0
Shopify Plus
8.1
CMS
SellerCloud
1.0
Shopify Plus
8.0

Online Shopping Cart

SellerCloud
1.0
Shopify Plus
8.4
Abandoned cart recovery
SellerCloud
1.0
Shopify Plus
7.9
Checkout user experience
SellerCloud
1.0
Shopify Plus
8.9

Online Payment System

SellerCloud
1.0
Shopify Plus
9.5
eCommerce security
SellerCloud
1.0
Shopify Plus
9.5

eCommerce Marketing

SellerCloud
1.0
Shopify Plus
8.3
Promotions & discounts
SellerCloud
1.0
Shopify Plus
8.4
Personalized recommendations
SellerCloud
1.0
Shopify Plus
8.1
SEO
SellerCloud
1.0
Shopify Plus
8.5

eCommerce Business Management

SellerCloud
3.4
Shopify Plus
7.8
Multi-site management
SellerCloud
1.3
Shopify Plus
Order processing
SellerCloud
6.1
Shopify Plus
8.6
Inventory management
SellerCloud
1.3
Shopify Plus
8.1
Shipping
SellerCloud
7.0
Shopify Plus
7.7
Custom functionality
SellerCloud
1.1
Shopify Plus
6.9

Pros

SellerCloud

  • automates order processing
  • automates inventory uploads
Daniel Edelist | TrustRadius Reviewer

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
Anonymous | TrustRadius Reviewer

Cons

SellerCloud

  • User Interface is a bit of a mess and needs an upgrade but you get used to it over time
  • Support is impersonal and they have a confusing ticket system
Warren Marland | TrustRadius Reviewer

Shopify Plus

  • Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
  • Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
  • Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
Anonymous | TrustRadius Reviewer

Support Rating

SellerCloud

SellerCloud 1.0
Based on 1 answer
Terrible customer service, terrible at implementation, gross negligence in follow up
Daniel Edelist | TrustRadius Reviewer

Shopify Plus

Shopify Plus 10.0
Based on 1 answer
Always are quick to answer our questions and help us find a solution
Anonymous | TrustRadius Reviewer

Alternatives Considered

SellerCloud

Best balance of functionality and cost.
Warren Marland | TrustRadius Reviewer

Shopify Plus

Shopify is definitely more intuitive and easier to get running than Magento. Think of it as Shopify being built for the user and Magento being built for the developer. Overall, they both have similar capacities but I would choose Shopify every time over Magento. Brightpearl has no eCommerce built in functionality but we used to use it similarly to how we use Shopify and FarApp and we run into the same issues (although the product sync is a built more stable on the FarApp side).
Jeffrey Hilliard | TrustRadius Reviewer

Return on Investment

SellerCloud

  • Disaster in terms of implementation. It took us far longer than what was promised
  • Service failures really set us back, wasted our time, involved too many people
  • We were given half stories and they dragged in terms of solving problems.
Daniel Edelist | TrustRadius Reviewer

Shopify Plus

  • It allows us to train our employees easy on this tool, allowing them to be able to place orders for customer correctly. And better able to assist our customers.
  • Allows us to keep all our order information in one place, and use that order information for our loyalty program and marketing.
Rachel Blankenship | TrustRadius Reviewer

Screenshots

Pricing Details

SellerCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SellerCloud
5.5
Shopify Plus
8.7

Support Rating

SellerCloud
1.0
Shopify Plus
10.0

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