SellerCloud vs Shopify Plus

• automates order processing
• automates inventory uploads

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• Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
• Great new features consistently being added, ahead of the curve on almost everything
• Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
• Most Merchant Success Managers are good and genuinely want to be helpful
• A fantastic user interface, very logical and easy to use
• Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.

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• User Interface is a bit of a mess and needs an upgrade but you get used to it over time
• Support is impersonal and they have a confusing ticket system

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• Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
• Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
• Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.

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• Disaster in terms of implementation. It took us far longer than what was promised
• Service failures really set us back, wasted our time, involved too many people
• We were given half stories and they dragged in terms of solving problems.

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• It allows us to train our employees easy on this tool, allowing them to be able to place orders for customer correctly. And better able to assist our customers.
• Allows us to keep all our order information in one place, and use that order information for our loyalty program and marketing.

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