Likelihood to Recommend
They have very transparent and reasonable pricing. Out of all the cost management tools our team has investigated, Serverless360 stands out for providing the most advantageous and efficient features that aid us in tracking expenses according to specific customers, features, or services. It’s ability to spot the cost spike is commendable.
Read full review
I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
Read full review Pros It provides comprehensive visibility of azure apps and manages several azure services in a safe way. It identifies and solves incidents efficiently and also pinpoints the root cause. Keeps track of enterprise wide information across integrations. Read full review The alerts are very responsive offering quite detailed timing information The UI for reports is very clear and set up of reports is very intuitive Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down Read full review Cons The main benefits of Serverless360 is it eases troubleshooting of Azure Pass applications with a log database, With Serverless360's service Map functionality our major burden of holistic view was cured we could understand the health of all the resources in one dashboard. Read full review The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself. Read full review Likelihood to Renew
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Read full review Usability
Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
Read full review Performance
Interface is unnecessarily complicated and frequently responds slowly.
Read full review Support Rating
Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.
Read full review Alternatives Considered
Metric monitoring in Serverless360 is the best. It eliminates the lengthy process of manually looking through error logs and immediately performs root cause analysis on problems as they arise giving insight into the Azure environment. The team can foresee and fix issues. Our team could safely transfer the less valued support task to the L1 support person and free up the skilled Azure resources to focus on the development of the business.
Read full review PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alert Amazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS Ecosystem Read full review Return on Investment Provides us with a full view of azure territory. It monitors and speedily fixes incidents in azure apps minimizing time spent on troubleshooting. We can synch two different environs with different authentication rules. Read full review Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense. In my opinion, their lack of support responsiveness and commitment has impacted our IT agility. Its time to explore other alternatives. Read full review ScreenShots Serverless360 Screenshots SolarWinds Pingdom Screenshots