Service Fusion vs. Viewpoint Spectrum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Service Fusion
Score 8.7 out of 10
N/A
Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.
$99
per month
Viewpoint Spectrum
Score 8.0 out of 10
N/A
Viewpoint Spectrum is a cloud-based construction ERP suite with project management, accounting, resource management, and reporting and analytics. Key features include workflow automation and collaboration tools, document imaging and sharing, cost estimating tools, and RFI management tools.N/A
Pricing
Service FusionViewpoint Spectrum
Editions & Modules
Starter
$99.00
per month
Plus
$199.00
per month
Pro
$349.00
per month
No answers on this topic
Offerings
Pricing Offerings
Service FusionViewpoint Spectrum
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Service FusionViewpoint Spectrum
Top Pros
Top Cons
Features
Service FusionViewpoint Spectrum
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Service Fusion
-
Ratings
Viewpoint Spectrum
4.9
21 Ratings
38% below category average
Pay calculation00 Ratings7.521 Ratings
Benefit plan administration00 Ratings6.916 Ratings
Direct deposit files00 Ratings8.218 Ratings
Customization
Comparison of Customization features of Product A and Product B
Service Fusion
-
Ratings
Viewpoint Spectrum
6.3
7 Ratings
14% below category average
API for custom integration00 Ratings6.37 Ratings
Security
Comparison of Security features of Product A and Product B
Service Fusion
-
Ratings
Viewpoint Spectrum
8.2
25 Ratings
0% below category average
Single sign-on capability00 Ratings8.320 Ratings
Role-based user permissions00 Ratings8.025 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Service Fusion
-
Ratings
Viewpoint Spectrum
5.2
27 Ratings
29% below category average
Dashboards00 Ratings6.827 Ratings
Standard reports00 Ratings6.727 Ratings
Custom reports00 Ratings6.426 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Service Fusion
-
Ratings
Viewpoint Spectrum
7.3
26 Ratings
4% below category average
Accounts payable00 Ratings8.425 Ratings
Accounts receivable00 Ratings8.123 Ratings
Global Financial Support00 Ratings5.16 Ratings
Primary and Secondary Ledgers00 Ratings7.217 Ratings
Journals and Reconciliations00 Ratings7.920 Ratings
Configurable Accounting00 Ratings7.017 Ratings
Standardized Processes00 Ratings7.721 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Service Fusion
-
Ratings
Viewpoint Spectrum
5.9
15 Ratings
29% below category average
Inventory tracking00 Ratings6.215 Ratings
Automatic reordering00 Ratings6.01 Ratings
Location management00 Ratings5.44 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Service Fusion
-
Ratings
Viewpoint Spectrum
8.8
14 Ratings
12% above category average
Pricing00 Ratings8.711 Ratings
Order entry00 Ratings8.612 Ratings
Credit card processing00 Ratings8.84 Ratings
Cost of goods sold00 Ratings9.110 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Service Fusion
-
Ratings
Viewpoint Spectrum
7.5
25 Ratings
1% above category average
Billing Management00 Ratings8.021 Ratings
Cash and Asset Management00 Ratings7.620 Ratings
Travel & Expense Management00 Ratings7.01 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings7.01 Ratings
Period Close00 Ratings8.021 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Service Fusion
-
Ratings
Viewpoint Spectrum
6.9
5 Ratings
0% below category average
Project Planning and Scheduling00 Ratings5.01 Ratings
Task Insight for Project Managers00 Ratings7.14 Ratings
Project Mobile Functionality00 Ratings8.14 Ratings
Definable Resource Pools00 Ratings7.23 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Service Fusion
-
Ratings
Viewpoint Spectrum
6.9
5 Ratings
1% below category average
Bids Analyzed and Compared00 Ratings7.73 Ratings
Contract Authoring00 Ratings7.12 Ratings
Contract Repository00 Ratings7.12 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings5.74 Ratings
Supplier Management00 Ratings6.83 Ratings
Best Alternatives
Service FusionViewpoint Spectrum
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10
Acumatica
Acumatica
Score 8.7 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.9 out of 10
Infor VISUAL
Infor VISUAL
Score 7.6 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Service FusionViewpoint Spectrum
Likelihood to Recommend
9.0
(1 ratings)
8.0
(66 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(5 ratings)
Usability
-
(0 ratings)
7.6
(27 ratings)
Availability
-
(0 ratings)
9.0
(2 ratings)
Performance
-
(0 ratings)
8.5
(2 ratings)
Support Rating
-
(0 ratings)
5.0
(29 ratings)
In-Person Training
-
(0 ratings)
7.0
(1 ratings)
Online Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
6.5
(4 ratings)
Ease of integration
-
(0 ratings)
6.6
(20 ratings)
Product Scalability
-
(0 ratings)
7.5
(2 ratings)
User Testimonials
Service FusionViewpoint Spectrum
Likelihood to Recommend
Service Fusion
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
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Trimble Viewpoint
Viewpoint Spectrum would be fine for small to medium-sized companies. It would be great for transitioning from an in-house paper-based process, especially since it's designed with small construction companies in mind. They're making it even easier for smaller companies by offering additional features that you'd normally have to find in other products. However, companies can easily outgrow this system. We have about 15 years of data in the system, over 300 active jobs, and nearly 1,500 employees. In the past 3 years we've noticed slower performance and frequent locks in the system that require intervention from a system administrator. We moved to the cloud about 2 years ago and this has made troubleshooting even more difficult as we don't have the same access that we did before to resolve performance issues.
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Pros
Service Fusion
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
Read full review
Trimble Viewpoint
  • Job Costing - Viewpoint Spectrum handles job costing per project, per work order, per site, and gives us an up to date analysis of the project.
  • HR - helps to keep all of the training certifications and HR incidents in a consistent and manageable order for all Managers to use.
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Cons
Service Fusion
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
Read full review
Trimble Viewpoint
  • Subcontract Kiosk can be glitchy - allows subs to overbill on subcontract billing items
  • Document Imaging can be glitchy - often says users do not have adequate security to view/add documents, but they do - if they sign out and back in, it works fine
  • At times, support can be lacking - sometimes case responses are delayed or you get an incorrect answer
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Likelihood to Renew
Service Fusion
No answers on this topic
Trimble Viewpoint
The product is working for us and the cost to implement a new system does not warrant the expense.
Read full review
Usability
Service Fusion
No answers on this topic
Trimble Viewpoint
Some things in Spectrum are NOT that intuitive, but I think knowledge of the software just comes with time. There are still some things I need assistance with in Spectrum but I'm very comfortable with my day to day items now that I've been using it for years. However, if there is something I don't do often or haven't done before, I don't find the software to be that intuitive, I actually find the logic on some things to be a little weird but it's fine once I know how to do it.
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Reliability and Availability
Service Fusion
No answers on this topic
Trimble Viewpoint
I've never seen Spectrum down
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Performance
Service Fusion
No answers on this topic
Trimble Viewpoint
For the most part the product is very reliable. Since we are hosted we sometimes have connectivity issues but I would say that is more our ISP than Spectrum.
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Support Rating
Service Fusion
No answers on this topic
Trimble Viewpoint
The support has recently changed. Last year, you could call in and get an immediate response. Now that doesn't seem possible unless you have an urgent situation with access to the software, payroll or payables. I have found that using chat or e-mail works nicely for the most part, but sometimes I feel it would be easier if someone from support would jump on our site and take a first-hand look rather than going back and forth
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Online Training
Service Fusion
No answers on this topic
Trimble Viewpoint
Our trainer was excellent and navigated the time zone differences expertly. She gave us test assignments to complete and was available for questions at any time.
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Implementation Rating
Service Fusion
No answers on this topic
Trimble Viewpoint
My only insight would be to take time in your implementation and training process; ours was six weeks from start to finish.
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Alternatives Considered
Service Fusion
No answers on this topic
Trimble Viewpoint
I have previously used Sage Masterbuilder, another construction industry software. This has been a number of years ago. The company I am working for already had Spectrum and have been using it for as long as it has been around when it was known as Forefront. Based on conversations I've had with the personnel that were here at the time of purchase, Spectrum clicked off all the boxes they were looking for.
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Scalability
Service Fusion
No answers on this topic
Trimble Viewpoint
You can grant user specific access which is nice. Project managers do not need all the same modules as Accounting. But Accounting does need access to PM modules as well
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Return on Investment
Service Fusion
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
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Trimble Viewpoint
  • [In my opinion,] it takes at LEAST twice as long to do our jobs now.
  • [I feel like] we are paranoid about something not being printed correctly because of [what I believe are] buggy text fields.
  • [In my experience,] we still have to refer to a physical file cabinet with paper, even though a main point of switching was to go paperless.
  • [In our experience,] screens can now be "locked", so we can't see something if our coworker is also looking at it.
  • [I believe that] the financial hit our company took from this switch was astronomical. [In my opinion:] Beware!
Read full review
ScreenShots