What users are saying about
13 Ratings
8 Ratings
13 Ratings
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Score 8.1 out of 100
8 Ratings
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Score 8.1 out of 100

Attribute Ratings

  • simPRO is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.0

ServiceMax

60%
3 Ratings
8.0

simPRO

80%
6 Ratings

Support Rating

8.0

ServiceMax

80%
2 Ratings
9.0

simPRO

90%
4 Ratings

Likelihood to Recommend

ServiceMax

Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
Hans Hong | TrustRadius Reviewer

simPRO

Very convenient to manage jobs, quotes, and clients' profiles. There is a home for improvement for project management. So far, I am not really happy with the Gantt chart feature, it is not very customizable and we end up with another system for that. It would be also great if there was a project management dashboard where we could have an overview of the most critical projects and their status.
Anonymous | TrustRadius Reviewer

Pros

ServiceMax

  • As it's built on Salesforce, the reporting tools are fairly robust
  • The service flow managers can be setup to easily lead technicians to entering data in the right place
Anonymous | TrustRadius Reviewer

simPRO

  • Billing: straight from a closed, complete job. Carries overall equipment, hours, takes one click to bill.
  • simPRO retains notes on all emails; notes can be entered by anyone to track communication with clients.
Cheryl Bach | TrustRadius Reviewer

Cons

ServiceMax

  • Dispatch console seems slow and the data is more of a pull than a push into the database.
  • It seems to be a Ferrari and takes a lot of labor hours to configure.
  • Still does not integrate with Apple's products very well.
Anonymous | TrustRadius Reviewer

simPRO

  • Converting quotes into projects.
  • Managing a project in an easy way and managing the labour for a job.
  • having the flexibility to manage labour days and not in just hours.
Anonymous | TrustRadius Reviewer

Pricing Details

ServiceMax

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$100 per month

ServiceMax Editions & Modules

Edition
Subscription$100.001
  1. per month
Additional Pricing Details

simPRO

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

simPRO Editions & Modules

Additional Pricing Details

Support Rating

ServiceMax

ServiceMax 8.0
Based on 2 answers
Engaged account management. Support is based worldwide but handoffs have not been too painful.
Anonymous | TrustRadius Reviewer

simPRO

simPRO 9.0
Based on 4 answers
It is a great option for solar project management. It needs some improvements for real-time one-page reports, inventory management, scheduling and custom views. I believe these will come because they listen to their customers. I would also like to see some better training and not be expected to pay out of pocket for it.
Andrew Means | TrustRadius Reviewer

Alternatives Considered

ServiceMax

ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
Hans Hong | TrustRadius Reviewer

simPRO

Motorcentral, a software that is part of Trade Me and helps car dealer to manage their stock. Based on my experience, simPRO has way more features and better customer service. Motorcentral doesn't have help to keep most tasks under one system, the only real advantage is that they integrate with the car dealer website so that the stock is always up to date.
Anonymous | TrustRadius Reviewer

Return on Investment

ServiceMax

  • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
  • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
  • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
Anonymous | TrustRadius Reviewer

simPRO

  • Increased team collaboration.
  • Increased inventory awareness.
  • Decreased down time between jobs.
Anonymous | TrustRadius Reviewer

Screenshots

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