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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceMax

    Score7.9 out of 10
    N/AServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

    $100

    per month

    Squarespace

    Score8.4 out of 10
    N/ASquarespace is a CMS platform that allows users to create a DIY blog, eCommerce store, and/or portfolio (visual art or music). Some Squarespace website and shop templates are industry or use case-specific, such as menu builders for restaurant sites.

    $25

    per month

    Pricing
    ServiceMaxSquarespace
    Editions & Modules
    Subscription
    $100.00
    per month
    Basic
    $25
    per month
    Core
    $36
    per month
    Plus
    $56
    per month
    Advanced
    $139
    per month
    Offerings
    Pricing Offerings
    ServiceMaxSquarespace
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details—28% to 36% discount available for annual pricing.
    More Pricing Information
    Community Pulse
    ServiceMaxSquarespace
    Considered Both Products
    ServiceMax
    No answer on this topic
    Squarespace
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    No answers on this topic
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    97%
    Lived up to sales and marketing promises
    31 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    33 Answers
    Features
    ServiceMaxSquarespace
    Security
    Comparison of Security features of ServiceMax and Squarespace
    Feature
    ServiceMax
    -
    Ratings
    Squarespace
    8.4
    67 Ratings
    2% above category average
    Role-based user permissions00 Ratings8.467 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of ServiceMax and Squarespace
    Feature
    ServiceMax
    -
    Ratings
    Squarespace
    6.6
    58 Ratings
    17% below category average
    API00 Ratings7.051 Ratings
    Internationalization / multi-language00 Ratings6.237 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of ServiceMax and Squarespace
    Feature
    ServiceMax
    -
    Ratings
    Squarespace
    7.5
    99 Ratings
    4% below category average
    WYSIWYG editor00 Ratings9.284 Ratings
    Code quality / cleanliness00 Ratings6.778 Ratings
    Admin section00 Ratings7.398 Ratings
    Page templates00 Ratings7.099 Ratings
    Library of website themes00 Ratings7.296 Ratings
    Mobile optimization / responsive design00 Ratings8.195 Ratings
    Publishing workflow00 Ratings8.386 Ratings
    Form generator00 Ratings6.580 Ratings
    Web Content Management
    Comparison of Web Content Management features of ServiceMax and Squarespace
    Feature
    ServiceMax
    -
    Ratings
    Squarespace
    6.1
    89 Ratings
    21% below category average
    Content taxonomy00 Ratings7.376 Ratings
    SEO support00 Ratings6.380 Ratings
    Bulk management00 Ratings5.851 Ratings
    Availability / breadth of extensions00 Ratings5.565 Ratings
    Community / comment management00 Ratings5.567 Ratings
    Best Alternatives
    ServiceMaxSquarespace
    Small Businesses
    Kickserv
    Score9.3 out of 10
    Umbraco CMS
    Score7 out of 10
    Medium-sized Companies
    No answers on this topic
    Square Online
    Score7.7 out of 10
    Enterprises
    No answers on this topic
    RWS Tridion Sites
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceMaxSquarespace
    Likelihood to Recommend
    1.0
    (4 ratings)
    8.6
    (100 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (14 ratings)
    Support Rating
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    User Testimonials
    ServiceMaxSquarespace
    Likelihood to Recommend
    ServiceMax
    Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
    Incentivized
    Read full review
    Squarespace
    Squarespace is one of the best solutions out there for building a website or web experience that looks good, has great functionality and is cost-effective, even for smaller businesses. Although most people in marketing will find most of the elements intuitive, if the creator is struggling with any of the functionality, there are many, many support options and other users who can offer assistance.
    Incentivized
    Read full review
    Pros
    ServiceMax
    • As it's built on Salesforce, the reporting tools are fairly robust
    • The service flow managers can be setup to easily lead technicians to entering data in the right place
    Incentivized
    Read full review
    Squarespace
    • Stupid simple to use. I know very creative people who cannot code and this is probably the easiest ever platform for them!
    • Pretty website templates and great functionality with showing off portfolios.
    • They've already figured out what are the problems that non-coding people have when creating websites and they've figured out a simple solution for all of it.
    Incentivized
    Read full review
    Cons
    ServiceMax
    • Dispatch console seems slow and the data is more of a pull than a push into the database.
    • It seems to be a Ferrari and takes a lot of labor hours to configure.
    • Still does not integrate with Apple's products very well.
    Incentivized
    Read full review
    Squarespace
    • Customizing the sites can be highly UN intuitive
    • Navigation for editing the sites can be difficult and frustrating
    • Squarespace has different versions and it's hard to know which version you're on. You can't switch after you start making a site with one version.
    Incentivized
    Read full review
    Likelihood to Renew
    ServiceMax
    No answers on this topic
    Squarespace
    Unless our website requires significantly more functionality in the future, I can't see us terminating our contract
    Incentivized
    Read full review
    Usability
    ServiceMax
    No answers on this topic
    Squarespace
    It's simple to use for someone who is really good with computers as well as those who are not. I've been using my personal squarespace for years and have also helped clients build a starting page which they are later able to manage theirselves.
    Incentivized
    Read full review
    Support Rating
    ServiceMax
    Engaged account management. Support is based worldwide but handoffs have not been too painful.
    Incentivized
    Read full review
    Squarespace
    Help is available directly from the back end and uses full sentence searching to find answers to questions others may have asked before. With a ton of articles and support questions documents, it is very likely that your question has been answered. If not each page has the ability to open a direct email to support. Each case has a number and can be followed. Responses are often quick and have links and directions clearly stated
    Incentivized
    Read full review
    Alternatives Considered
    ServiceMax
    ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
    Incentivized
    Read full review
    Squarespace
    Squarespace was quicker to set up and more accessible to manipulate the theme, pictures, and content. The page layouts are more versatile and fluid. With WordPress, more time-consuming efforts go into making a template work the way you want it to (because of the lack of the drag-and-drop grids that Squarespace has).
    Incentivized
    Read full review
    Return on Investment
    ServiceMax
    • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
    • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
    • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
    Incentivized
    Read full review
    Squarespace
    • The cost is reasonably decent. My client says they spent about $20 a month or $240 a year. I asked her if she could add Google AdSense to her blog one day, and they believe they can. They said a custom site would cost them $3000-10,000 depending on who does it. And I agreed, but I found the website they created was on the lower end of that range.
    Incentivized
    Read full review
    ScreenShots

    ServiceMax Screenshots

    Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair