ServiceNow App Engine vs. Progress Telerik

I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.

Incentivized

We have used the Telerik UI controls for our Admin user experience. We found that this lead to consistent user experience, with feature rich functions already provided. Effectively this meant that hour for hour, using the Telerik UI improved productivity in creating screens with more functions than using the default controls in ASP.NET. At this point most of our focus with the Telerik controls is User Interface oriented.

• App Engine can be used by non-developers to create Applications on the go, without coding.
• App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
• App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.

Incentivized

• Easy to configure with application.
• It provides flexibility for complex grid customizations.
• Takes less time for quick development UI elements.
• UI is very responsible, which can be viewable in any device.
• Great support from Telerik team. It only takes 24 to 48 hours to resolve your issues.

Incentivized

• The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
• It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.

Incentivized

• I have not worked with the App Builder but I think a GUI for dragging and dropping components to build a web page would be great.
• In addition to the app builder there should some tools to design a responsive web application to see the results for different screen sizes.

Incentivized

There are limited use cases where we are just using the service now app engine as of now

Incentivized

The Telerik UI has become part of our staple development tools. We can not be as productive without the feature set available to us in the Telerik UI ASP.NET AJAX control package.

Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction

Incentivized

Progress Telerik UI is very usable and one of the best tools to use by the front-end development engineers in our team. It has helped us to improve the overall design of our existing and new applications. Also, the time to build applications has also been reduced effectively and we are able to focus on other areas of improvement to deliver a better user experience for our customers.

Incentivized

Almost 100% available on time

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

Telerik UI support is what you are paying for. If something does not work you ask them for an example of how to solve your use case. The SEO on their sites is awesome and so well bedded into Google. The videos are good, [they're] not used much but their examples and DoJo examples make all the difference.

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

The controls work very well as long as they are used as intended. Built-in functionality should be used whenever possible,

Incentivized

There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.

Incentivized

Progress Telerik UI provides a large amount of language support, demos, and documentation. While the competition is still great in their own right, Progress Telerik UI has provided enough resources to cover a number of current and future projects without having to expand to other libraries.

Incentivized

It is scalable but not reliable

Incentivized

• We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
• By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.

Incentivized

• Telerik enabled us to demonstrate our vision for new flagship software with only a years worth of effort.
• Telerik provided out of the box solutions for some of our more challenging UI problems.
• Telerik support has been extremely helpful and critical to our success.

Incentivized