ServiceNow IT Asset Management vs. ShareGate

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

Migrations from one 365 tenant to another are so easy with Sharegate that there is little work to prepare and post-check. This tool is very user friendly and if you understand SharePoint you can understand Sharegate. One other feature I like about Sharegate is that you can migrate parts of SharePoint and not just the whole thing!

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Scheduled migrations
• Migration speed
• Handles O365 throttling
• Incremental migrations

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

• Error messaging unclear
• Preserving list item IDs difficult
• Migrating content types and site columns is difficult with same name
• Licensing should be less restrictive

Incentivized

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

Sharegate has the feature set at the price point we needed

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized

• Time saved on migrations
• Improved security of SP sites with permissions reports
• Version clean up with Sharegate clean up process

Incentivized