Likelihood to Recommend 1. They take your product that is supposed to ship immediately. Keep it and refuse to return it after they don't mail it for 2 months 2. If they say anything has been mailed, after 4 weeks of emails, you'll have no documentation. 3. The product never arrives. 4. You have to refund your clients 5. Your reputation is destroyed, and thousands are lost in revenue. In case they try to take this review down, the names of the magazines are ORIGIN, THRIVE and Mantra Wellness, in every grocery chain nationally (US). If you are also having a nightmare experience with this company, we have full legal documentation of this process we can send you to show they operate like scam artists.File a complaint, get your credit card to refund you, and report this company if this has happened to you. The damage they're currently causing us in sales, stress, and time is immense
Read full review Auctane (Stamps.com, Inc)
I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.
Read full review Pros Auctane (Stamps.com, Inc)
Integration: It works so well I forget that it is a 3rd party solution sometimes. Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process. Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs. Read full review Cons Auctane (Stamps.com, Inc)
For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package. Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end. The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time. Read full review Usability Auctane (Stamps.com, Inc)
If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with
BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault)
Read full review Support Rating Auctane (Stamps.com, Inc)
I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.
Read full review Alternatives Considered Auctane (Stamps.com, Inc)
We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders.
ShipStation is easy to integrate into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up and clients like the easy to use interface to do their shipping for accuracy. Read full review Return on Investment Auctane (Stamps.com, Inc)
It saves a lot of time being able to import the customer data. It saves us money by finding us the best rate (e.g. when we offer free shipping on orders). It can save data such as your most common box sizes. Read full review ScreenShots