What users are saying about
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Likelihood to Recommend

Shoutlet (Discontinued)

Shoutlet is a versatile tool that can be used for a wide variety of social media solutions. If you are simply looking for a URL shortener, I would recommend looking into the tool a little further and evaluating how else you can simplify your social media and web marketing efforts using Shoutlet
Cailey Pickett profile photo

Feature Rating Comparison

Listening/monitoring

Shoutlet (Discontinued)
8.0
Filtering out noise/spam
Shoutlet (Discontinued)
8.0

Publishing

Shoutlet (Discontinued)
8.3
Content planning and scheduling
Shoutlet (Discontinued)
8.0
Audience targeting
Shoutlet (Discontinued)
8.0
Workflow management
Shoutlet (Discontinued)
9.0

Engagement

Shoutlet (Discontinued)
9.0
Automated routing and prioritization
Shoutlet (Discontinued)
9.0
Customer interaction histories
Shoutlet (Discontinued)
9.0

Marketing

Shoutlet (Discontinued)
8.7
Lead generation
Shoutlet (Discontinued)
8.0
Content marketing
Shoutlet (Discontinued)
9.0
Campaigns and promotions
Shoutlet (Discontinued)
9.0

Channel coverage/integration

Shoutlet (Discontinued)
9.0
Twitter
Shoutlet (Discontinued)
9.0
Facebook
Shoutlet (Discontinued)
9.0
LinkedIn
Shoutlet (Discontinued)
9.0
Google+
Shoutlet (Discontinued)
9.0

Reporting/analytics

Shoutlet (Discontinued)
7.7
Campaign success analytics
Shoutlet (Discontinued)
8.0
Real-time tracking
Shoutlet (Discontinued)
8.0
Competitor analysis
Shoutlet (Discontinued)
7.0

Pros

Shoutlet (Discontinued)

  • Shoutlet's Account Management team has always been extremely helpful in providing feedback on tool updates and taking our recommendations to the Shoutlet development team.
  • We use Shoultet to manage social media customer service responses. Shoutlet makes it easy to have seperate log-ins for our customer service team members and to manage those different log-ins and permissions.
  • Shoutlet has been really good about updating and growing with our organization's needs. They have been very receptive to feedback and recommendations on how we can see Shoutlet improving and becoming even more easily integrated into our efforts.
Cailey Pickett profile photo

Cons

Shoutlet (Discontinued)

  • I would like to see Shoutlet improve the usability of their "Shoutlet Profiles" module. It has improved over time, but I would like to see more individual user metrics such as affinity, time spent engaged per user, and monthly interactions by user.
  • I would also like to see Shoutlet redesign their "manage urls" module and URL shortener. The shortener works well, but I would like the interface to be more user friendly, and be able to access it throughout the rest of the tool. Perhaps in a slide out drawer.
  • Unfortunately, Shoutlet does not offer a Pin scheduling tool at this time. This would be a HUGE asset for them to have.
Cailey Pickett profile photo

Likelihood to Renew

Shoutlet (Discontinued)

Shoutlet (Discontinued) 1.3
Based on 24 answers
I have changed industries so I feel that Shoutlet would not be as good of an investment for my current industry. I think there are better options out there for B2B businesses who are looking to track leads. Shoutlet only has a small amount of lead generation capabilities offered
No photo available

Usability

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.7
Based on 4 answers
Shoutlet is continually updating the functionality of their software, often improving on things I didn't know COULD be improved!
Christine Lawrence profile photo

Performance

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.3
Based on 1 answer
In general, the software works really well. I get weird errors for time to time. Tech Therapy does a great job helping when things go awry
Lisa Adams profile photo

Support

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.3
Based on 1 answer
I feel that the level of support I get from Shoutlet is far beyond the level of support I've received from other companies in a variety of services. It would be nice to have a regular update from Tech Therapy that lists out any potential bugs they're working to fix for the various browsers they support. Sometimes I wonder if I'm experiencing an issue simply because I use Firefox vs. Chrome.
Lisa Adams profile photo

Alternatives Considered

Shoutlet (Discontinued)

Other tools offer superior community management options. Shoutlet's reporting tools and integration with Kenshoo are superior. Integrated canvas pages make the platform stand out. The main reason we selected Shoutlet was due to the integrated canvas pages.
No photo available

Return on Investment

Shoutlet (Discontinued)

  • Positive: Hours saved from the ability to pre-schedule content and design landing pages.
  • Positive: Reporting features are useful for charting data to demonstrate ROI.
  • Negative: Hours lost due to buggy SCRM tools and reliance on native versions of social media platforms.
No photo available

Pricing Details

Shoutlet (Discontinued)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison