What users are saying about
39 Ratings
39 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Shoutlet

I think Shoutlet is an excellent tool for any mid-sized to larger company looking to improve their social strategy. While it does have some minor improvements that can be made, it's overall an impressive way to mass post to multiple networks and interact and engage with your followers in the social space. I feel at this time that a smaller company could probably benefit from a lesser in-depth version of this tool at this time
No photo available

Feature Rating Comparison

Listening/monitoring

Shoutlet
8.0
Filtering out noise/spam
Shoutlet
8.0

Publishing

Shoutlet
8.3
Content planning and scheduling
Shoutlet
8.0
Audience targeting
Shoutlet
8.0
Workflow management
Shoutlet
9.0

Engagement

Shoutlet
9.0
Automated routing and prioritization
Shoutlet
9.0
Customer interaction histories
Shoutlet
9.0

Marketing

Shoutlet
8.7
Lead generation
Shoutlet
8.0
Content marketing
Shoutlet
9.0
Campaigns and promotions
Shoutlet
9.0

Channel coverage/integration

Shoutlet
9.0
Twitter
Shoutlet
9.0
Facebook
Shoutlet
9.0
LinkedIn
Shoutlet
9.0
Google+
Shoutlet
9.0

Reporting/analytics

Shoutlet
7.7
Campaign success analytics
Shoutlet
8.0
Real-time tracking
Shoutlet
8.0
Competitor analysis
Shoutlet
7.0

Pros

  • Scheduling posts out in a calendar format that is easily reviewed and can track our analytics
  • Customer service is excellent - immediate response on a variety of issues.
  • Task team is very willing and open to accepting outside ideas and customer opinions/recommendations.
No photo available

Cons

  • The Linkedin connection for analytics could be improved. We need to have ways to track individual tags vs just filters.
  • The ability to save posts. They do offer the ability to copy a post and use it again but a system to file and save posts depending on their campaigns would be a great addition.
  • Tagging is something that needs an immediate fix. Once a tag is added there is no way to regroup this tag under another name if the company decides to head a different direction with the tool. Spelling errors or Capitol Letters play a role in this as well where we have multiple tags that are the same tag, just typed in differently. No way to combine these tags under one uniform Tag moving forward. Also, no way to go back and consolidate past post tagging.
No photo available

Likelihood to Renew

Shoutlet1.3
Based on 24 answers
Unfortunately, I'm now with an organization that doesn't employ the same methods of managing social accounts and my direct involvement in social media activities is now less. My new company has 2-3 dedicated social media managers (rather than a hodge-podge committee spanning various departments) and has a much more robust, mature and tactically-sound social presence. But I will say that if we were seeking a solution through which to stream our various accounts, I would recommend Shoutlet in a heartbeat
No photo available

Usability

Shoutlet7.7
Based on 4 answers
While some things do require a little training, a quick phone training session or reading an online guide usually suffices. I've never needed multiple training sessions for any part of Shoutlet. As someone with very little coding/programming background (read: absolutely none), I am always able to accomplish what is needed without feeling over my head or needing help.
Lisa Adams profile photo

Performance

Shoutlet7.3
Based on 1 answer
In general, the software works really well. I get weird errors for time to time. Tech Therapy does a great job helping when things go awry
Lisa Adams profile photo

Support

Shoutlet7.3
Based on 1 answer
I feel that the level of support I get from Shoutlet is far beyond the level of support I've received from other companies in a variety of services. It would be nice to have a regular update from Tech Therapy that lists out any potential bugs they're working to fix for the various browsers they support. Sometimes I wonder if I'm experiencing an issue simply because I use Firefox vs. Chrome.
Lisa Adams profile photo

Alternatives Considered

We've evaluated them all. Shoutlet was the total package.
Troy Sympson profile photo

Return on Investment

  • The analytics reports in particular and the detail they provided offered tangible evidence to our executive leadership that our social media presence was actually generating engagement and driving traffic back to our website.
  • I also believe that being able to stream our entire social media presence through one platform saved us (and our web designers) a lot of man hours and allowed even those who weren't that familiar with how to execute a social strategy to do so seamlessly and with little complication.
No photo available

Pricing Details

Shoutlet

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details