What users are saying about
39 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Shoutlet (Discontinued)

I think Shoutlet is an excellent tool for any mid-sized to larger company looking to improve their social strategy. While it does have some minor improvements that can be made, it's overall an impressive way to mass post to multiple networks and interact and engage with your followers in the social space. I feel at this time that a smaller company could probably benefit from a lesser in-depth version of this tool at this time
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Shoutlet (Discontinued)
8.0
Filtering out noise/spam
Shoutlet (Discontinued)
8.0

Publishing

Shoutlet (Discontinued)
8.3
Content planning and scheduling
Shoutlet (Discontinued)
8.0
Audience targeting
Shoutlet (Discontinued)
8.0
Workflow management
Shoutlet (Discontinued)
9.0

Engagement

Shoutlet (Discontinued)
9.0
Automated routing and prioritization
Shoutlet (Discontinued)
9.0
Customer interaction histories
Shoutlet (Discontinued)
9.0

Marketing

Shoutlet (Discontinued)
8.7
Lead generation
Shoutlet (Discontinued)
8.0
Content marketing
Shoutlet (Discontinued)
9.0
Campaigns and promotions
Shoutlet (Discontinued)
9.0

Channel coverage/integration

Shoutlet (Discontinued)
9.0
Twitter
Shoutlet (Discontinued)
9.0
Facebook
Shoutlet (Discontinued)
9.0
LinkedIn
Shoutlet (Discontinued)
9.0
Google+
Shoutlet (Discontinued)
9.0

Reporting/analytics

Shoutlet (Discontinued)
7.7
Campaign success analytics
Shoutlet (Discontinued)
8.0
Real-time tracking
Shoutlet (Discontinued)
8.0
Competitor analysis
Shoutlet (Discontinued)
7.0

Pros

Shoutlet (Discontinued)

  • The ability to manage and publish to various social accounts from one platform. This feature helped us to have a cohesive social strategy and saved us a lot of time having to go back and forth between accounts.
  • The module that allowed us to build contests and custom landing pages was perhaps my favorite part. For the contests, it proved to be ultra convenient to be able to build, host and run social promotions through the same platform that housed our social accounts and lists. From a landing-page-design standpoint, it was also wonderful and time-effective for each individual department to be able to build professional and dynamic pages themselves rather than tasking it to our web designers who really didn't have the time.
  • I was also very pleased with the customer service we received from the Shoulet team. From the original demo, to the training sessions, all the way through to back-end service maintenance, everyone we dealt with was available, accommodating and friendly. Not entirely common in this day in age.
Anonymous | TrustRadius Reviewer

Cons

Shoutlet (Discontinued)

  • I would like to see Shoutlet improve the usability of their "Shoutlet Profiles" module. It has improved over time, but I would like to see more individual user metrics such as affinity, time spent engaged per user, and monthly interactions by user.
  • I would also like to see Shoutlet redesign their "manage urls" module and URL shortener. The shortener works well, but I would like the interface to be more user friendly, and be able to access it throughout the rest of the tool. Perhaps in a slide out drawer.
  • Unfortunately, Shoutlet does not offer a Pin scheduling tool at this time. This would be a HUGE asset for them to have.
Cailey Pickett | TrustRadius Reviewer

Likelihood to Renew

Shoutlet (Discontinued)

Shoutlet (Discontinued) 1.3
Based on 24 answers
While I do not have direct control over the renewal of our contract, I am definitely lobbying to not only renew the contract, but expand our contract with Shoutlet to include more of our company's accounts in our Shoutlet account for the many reasons already stated. By pulling all of our accounts, pages and platforms into one media management tool, we'll be able to better serve our fans, members, patients and employees. It will cut down time it takes for us to post across our entire company's breadth of social media options while sharing more easily between locations and entities. For medium and large scale enterprises, Shoutlet is hard to beat.
Lisa Adams | TrustRadius Reviewer

Usability

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.7
Based on 4 answers
While some things do require a little training, a quick phone training session or reading an online guide usually suffices. I've never needed multiple training sessions for any part of Shoutlet. As someone with very little coding/programming background (read: absolutely none), I am always able to accomplish what is needed without feeling over my head or needing help.
Lisa Adams | TrustRadius Reviewer

Performance

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.3
Based on 1 answer
In general, the software works really well. I get weird errors for time to time. Tech Therapy does a great job helping when things go awry
Lisa Adams | TrustRadius Reviewer

Support Rating

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.3
Based on 1 answer
I feel that the level of support I get from Shoutlet is far beyond the level of support I've received from other companies in a variety of services. It would be nice to have a regular update from Tech Therapy that lists out any potential bugs they're working to fix for the various browsers they support. Sometimes I wonder if I'm experiencing an issue simply because I use Firefox vs. Chrome.
Lisa Adams | TrustRadius Reviewer

Alternatives Considered

Shoutlet (Discontinued)

Shoutlet is infinitely more advanced than SocialMadeSimple. It is a much more complex and in-depth platform. We actually changed to SocialMadeSimple after Shoutlet and I miss how easy to use and advanced it was in comparison. It was a money decision but if they were the same price, I would absolutely insist we go back
Meg Ruggieri | TrustRadius Reviewer

Return on Investment

Shoutlet (Discontinued)

  • Allows our small staff to provide our clients with world-class service and data.
  • Exponentially improved fan base expansion for our clients.
  • Rapid response for customer service issues for clients - allowing us to help our clients prevent their social media presence from becoming the Complaint Department, rather a true community of fans and supporters of a brand.
Dan Geary | TrustRadius Reviewer

Pricing Details

Shoutlet (Discontinued)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Shoutlet (Discontinued)
8.0

Likelihood to Renew

Shoutlet (Discontinued)
1.3

Usability

Shoutlet (Discontinued)
7.7

Reliability and Availability

Shoutlet (Discontinued)
7.3

Performance

Shoutlet (Discontinued)
7.3

Support Rating

Shoutlet (Discontinued)
7.3

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