What users are saying about

Shoutlet

39 Ratings

Shoutlet

39 Ratings
Score 7.5 out of 101

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Likelihood to Recommend

Shoutlet

I think Shoutlet is an excellent tool for any mid-sized to larger company looking to improve their social strategy. While it does have some minor improvements that can be made, it's overall an impressive way to mass post to multiple networks and interact and engage with your followers in the social space. I feel at this time that a smaller company could probably benefit from a lesser in-depth version of this tool at this time

Feature Rating Comparison

Listening/monitoring

Shoutlet
8.0
Filtering out noise/spam
Shoutlet
8.0

Publishing

Shoutlet
8.3
Content planning and scheduling
Shoutlet
8.0
Audience targeting
Shoutlet
8.0
Workflow management
Shoutlet
9.0

Engagement

Shoutlet
9.0
Automated routing and prioritization
Shoutlet
9.0
Customer interaction histories
Shoutlet
9.0

Marketing

Shoutlet
8.7
Lead generation
Shoutlet
8.0
Content marketing
Shoutlet
9.0
Campaigns and promotions
Shoutlet
9.0

Channel coverage/integration

Shoutlet
9.0
Twitter
Shoutlet
9.0
Facebook
Shoutlet
9.0
LinkedIn
Shoutlet
9.0
Google+
Shoutlet
9.0

Reporting/analytics

Shoutlet
7.7
Campaign success analytics
Shoutlet
8.0
Real-time tracking
Shoutlet
8.0
Competitor analysis
Shoutlet
7.0

Pros

  • The ability to manage and publish to various social accounts from one platform. This feature helped us to have a cohesive social strategy and saved us a lot of time having to go back and forth between accounts.
  • The module that allowed us to build contests and custom landing pages was perhaps my favorite part. For the contests, it proved to be ultra convenient to be able to build, host and run social promotions through the same platform that housed our social accounts and lists. From a landing-page-design standpoint, it was also wonderful and time-effective for each individual department to be able to build professional and dynamic pages themselves rather than tasking it to our web designers who really didn't have the time.
  • I was also very pleased with the customer service we received from the Shoulet team. From the original demo, to the training sessions, all the way through to back-end service maintenance, everyone we dealt with was available, accommodating and friendly. Not entirely common in this day in age.

Cons

  • I would like to see Shoutlet improve the usability of their "Shoutlet Profiles" module. It has improved over time, but I would like to see more individual user metrics such as affinity, time spent engaged per user, and monthly interactions by user.
  • I would also like to see Shoutlet redesign their "manage urls" module and URL shortener. The shortener works well, but I would like the interface to be more user friendly, and be able to access it throughout the rest of the tool. Perhaps in a slide out drawer.
  • Unfortunately, Shoutlet does not offer a Pin scheduling tool at this time. This would be a HUGE asset for them to have.

Likelihood to Renew

Shoutlet1.3
Based on 24 answers
We have been using Shoutlet for so long, and have seen so much growth and versatility, I believe we are confident that all of our social media management needs are being met with Shoutlet. It really helps that the Shoutlet team has open to recommendations in terms of usability and are interested in meeting our specific needs.

Usability

Shoutlet7.7
Based on 4 answers
While some things do require a little training, a quick phone training session or reading an online guide usually suffices. I've never needed multiple training sessions for any part of Shoutlet. As someone with very little coding/programming background (read: absolutely none), I am always able to accomplish what is needed without feeling over my head or needing help.

Performance

Shoutlet7.3
Based on 1 answer
In general, the software works really well. I get weird errors for time to time. Tech Therapy does a great job helping when things go awry

Support

Shoutlet7.3
Based on 1 answer
I feel that the level of support I get from Shoutlet is far beyond the level of support I've received from other companies in a variety of services. It would be nice to have a regular update from Tech Therapy that lists out any potential bugs they're working to fix for the various browsers they support. Sometimes I wonder if I'm experiencing an issue simply because I use Firefox vs. Chrome.

Alternatives Considered

Shoutlet looks and works head and shoulders above Hootsuite (particularly the free version). With great customer support, clean user interfaces, an easily accessible calendar, incredible tracking options and the versatile contests feature I truly feel all of our social media management needs are met within the Shoutlet platform, with room for us to grow. We are still looking at new platforms to expand into and Shoutlet is continually improving and expanding their offerings. The addition of the new bookmarklet tool will cut the time it takes me to cull through potential content for posting in half, if not more.

Return on Investment

  • I think our customer service has greatly improved through the use of Shoutlet.

Pricing Details

Shoutlet

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details