What users are saying about
39 Ratings
39 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Shoutlet

I think Shoutlet is an excellent tool for any mid-sized to larger company looking to improve their social strategy. While it does have some minor improvements that can be made, it's overall an impressive way to mass post to multiple networks and interact and engage with your followers in the social space. I feel at this time that a smaller company could probably benefit from a lesser in-depth version of this tool at this time
No photo available

Feature Rating Comparison

Listening/monitoring

Shoutlet
8.0
Filtering out noise/spam
Shoutlet
8.0

Publishing

Shoutlet
8.3
Content planning and scheduling
Shoutlet
8.0
Audience targeting
Shoutlet
8.0
Workflow management
Shoutlet
9.0

Engagement

Shoutlet
9.0
Automated routing and prioritization
Shoutlet
9.0
Customer interaction histories
Shoutlet
9.0

Marketing

Shoutlet
8.7
Lead generation
Shoutlet
8.0
Content marketing
Shoutlet
9.0
Campaigns and promotions
Shoutlet
9.0

Channel coverage/integration

Shoutlet
9.0
Twitter
Shoutlet
9.0
Facebook
Shoutlet
9.0
LinkedIn
Shoutlet
9.0
Google+
Shoutlet
9.0

Reporting/analytics

Shoutlet
7.7
Campaign success analytics
Shoutlet
8.0
Real-time tracking
Shoutlet
8.0
Competitor analysis
Shoutlet
7.0

Pros

  • Scheduling posts out in a calendar format that is easily reviewed and can track our analytics
  • Customer service is excellent - immediate response on a variety of issues.
  • Task team is very willing and open to accepting outside ideas and customer opinions/recommendations.
No photo available

Cons

  • The Linkedin connection for analytics could be improved. We need to have ways to track individual tags vs just filters.
  • The ability to save posts. They do offer the ability to copy a post and use it again but a system to file and save posts depending on their campaigns would be a great addition.
  • Tagging is something that needs an immediate fix. Once a tag is added there is no way to regroup this tag under another name if the company decides to head a different direction with the tool. Spelling errors or Capitol Letters play a role in this as well where we have multiple tags that are the same tag, just typed in differently. No way to combine these tags under one uniform Tag moving forward. Also, no way to go back and consolidate past post tagging.
No photo available

Likelihood to Renew

Shoutlet1.3
Based on 24 answers
As great as Shoutlet as a platform was when we first utilized it, it's become even better and will continue to evolve. Working with Shoutlet means you'll have a new, better system constantly. We don't research "better" platforms, because the one we use now constantly gets better
Dan Geary profile photo

Usability

Shoutlet7.7
Based on 4 answers
Shoutlet is continually updating the functionality of their software, often improving on things I didn't know COULD be improved!
Christine Lawrence profile photo

Performance

Shoutlet7.3
Based on 1 answer
In general, the software works really well. I get weird errors for time to time. Tech Therapy does a great job helping when things go awry
Lisa Adams profile photo

Support

Shoutlet7.3
Based on 1 answer
I feel that the level of support I get from Shoutlet is far beyond the level of support I've received from other companies in a variety of services. It would be nice to have a regular update from Tech Therapy that lists out any potential bugs they're working to fix for the various browsers they support. Sometimes I wonder if I'm experiencing an issue simply because I use Firefox vs. Chrome.
Lisa Adams profile photo

Alternatives Considered

Tiffany Strobel profile photo

Return on Investment

  • We've been able to grow our Facebook fan-base in a way that also lets us know more about our new fans, through contest-based engagement.
  • I'm able to do the work of 3+ people by myself with this tool.
Christine Lawrence profile photo

Pricing Details

Shoutlet

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details