SignalHire vs. SmartSearch ATS

First of all, I would like to point out that the application is very popular by many companies. Whether you're in the sales department or any other department, whenever you want to find the contact information of any company executive, Signalhire will help you just in time. For example, I recently found the contact information of the CEO of the company I wanted to reach, thanks to the application.

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I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.

• I don't understand why SignalHire presents itself as a recruitment tool when in fact it is perfect for sales. With SignalHire I can find contact details of potential prospects by their Linkedin accounts and by contact details I don’t only mean emails but also phone numbers which a lot similar tools have difficulty finding. Its accuracy is a lot higher than other apps I have used when it comes to emails.

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• The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
• The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
• Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.

• Phone number finding can be improved as it is precisely correct less than 50% of time. Also generally similar apps have built in CRM systems which I think SignalHire should implement as well. Also I wish the number of free credits was higher since you get 5 credits and when I tried this for the first time three out of five emails were wrong and I almost opted for another tool.

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• SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
• Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
• SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
• SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.

I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.

There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.

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My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.

Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go

Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.

Normally, we have used other applications than SignalHire, but if you ask what's the difference, the first one is that it gives you 100% correct information and the cost is suitable for every pocket. So the information provided by most applications may be wrong, but I did not encounter this in SignalHire.

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Functionally, SmartSearch is not on the same page as ZipRecruiter. ZipRecruiter as a platform is much more geared toward helping applicants and is essentially a glorified resume database. SmartSearch offers so much more in terms of features and abilities, that would not really be appropriate to try and compare the two. Similarly, the overall use of SmartSearch is an apples and oranges comparison to LinkedIn Talent. LinkedIn is great for sourcing and attracting talent, but in terms of tracking candidates all the way through a hiring process and tracking a heavy volume of job orders across a variety of states and locations, the two just don't really compare.

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• It is our biggest helper in not losing time for company employees because it finds and gives you the information in a few seconds without wasting time, without searching for hours.
• Of course, it has an expense in terms of money, but it deserves it with the time and efficiency it saves.

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• That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
• They are a business partner and do their very best to help us succeed.