SimpleHelp vs. Syncro

It's a great product that allows us simple easy to use access to all of our endpoints. I really don't see where its less appropriate other than I would always like the price to be less.

Incentivized

SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use

Incentivized

• Easy access to pc's and servers
• one pane of glass to our endpoints
• simple to use

Incentivized

• Due to the cloud based platform, we could scale the based on our needs relatively with ease.
• We also utilized the auto billing features which were convenience.
• The consolidation of both RMM and RSA decreased the amount of software we needed.
• Also, the user friendliness of the platform allowed employees to use easy.

Incentivized

• easier reporting
• more seemless access to our pc's

Incentivized

• Better project management
• Ability to create teams

Incentivized

very easy to use and does what it needs to do for us which is ease of use to get to all of our endpoints.

Incentivized

Too expensive for what it is and the lack of support and bug fixes is annoying

Incentivized

It was the productd of choice for us for last few years based on what it gives us and price point.

Incentivized

Much easier to learn and use

Incentivized

• easy to use
• one pane of glass dashboard
• reporting could be better

Incentivized

• The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price
• Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously.
• The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team.

Incentivized