Skilljar Customer Education Software vs. Totara LMS

Skilljar is well suited to self-paced courses that need to be accessed by users in any location at any time. It hosts a variety of content that adult learners can use to upskill in the areas that are relevant to them. While you can host live virtual events through the platform, it is not ideal for situations where regular student interactions or instructor facilitation is needed, as there is not a discussion forum feature.

Incentivized

As a real estate services company with properties (& employees) in six states, Totara LMS is well suited for implementing and our employee learning platform to our many team members that work remotely and cannot benefit from regular in-person learning courses. Totara LMS's comprehensive and customizable reporting system also allows us to accurately review and tell the story of employee performance and talent development, while tailoring this reporting to the needs of different internal stakeholders.

Incentivized

• The design is simple. If you're looking for a complex or beautiful platform, this isn't it. However, Skilljar makes things very easy to follow and build within.
• Navigating Skilljar is very logical. it is easy to set up a new course and navigate within that course.

Incentivized

• Distribute elearning
• run exams

Incentivized

• We've had one particular outstanding ticket for quite some time now
• There are some features that require custom code--it would be nice if this was a built-in functionality
• More flexibility to make widespread changes. Sometimes we have to go into every single course to make a change

Incentivized

• Reporting can be a little inflexible - sometimes, the report cannot be customized to have all the columns you need as they are not available from that area of the LMS.
• Graphic reporting needs some more work to be a bit more professional looking.

Incentivized

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

I think it's great overall; so many things are easy to use. However, there is room for improvement. Navigating can be confusing at times - especially when it comes to domains, theming, live event courses and where certain settings live and what you can and can't do from each page

Incentivized

I’m fairly experienced with LMS’ and don’t usually require help or support on topics. The CSM team is quite good overall however more than often time between meetings and solutions (at least from my experience) can take time. Regardless, the team has been helpful and answers all questions - or comes back with an emailed solution

Incentivized

Easy to access both local support and support/advice from other Totara LMS users as we keep in regular contact as a part of the totara government users group. Our vendor also keeps in touch with this group and a lot of knowledge is shared. It's easy to access the Totara LMS users academy, and one of my administrators has also set up a local forum where they ask each other questions and share knowledge as well. Our vendor is easy to access via our support plan and we have monthly catch-ups with our account manager where we hear about anything new coming up.

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

Compared to other LMS it has great features, plus a faster learning curve and is very easy to manage. Other platforms could be cheaper but are pretty limited, and others have way to much features that we were not going to use and with a very high cost, so complex that the company even would need a specific lms manager, something that we don't have atm

Incentivized

• Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
• So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.

Incentivized

• Totara LMS has helped increase our employee retention by 15%.
• Totara LMS has drastically improved our employee learning and development processes that weren't in place prior to having this system.
• Totara LMS has decreased the time the onboarding process takes by 1 day.

Incentivized