Skilljar Customer Education Software vs. Viventium Software

Skilljar brings a great user experience compared to our previous education software vendor. Customers have loved the look and ease of use when it comes to registering for courses and completing lessons. The software allows for multiple domains and they are all customizable to provide a unique experience based on the business relationship. Courses are easy to create and publish to one or more domains and allows you to do an additional setting customization for each domain you publish in. I have especially enjoyed working with the Skilljar customer success team as they have been very helpful when it comes to helping us find ways to use Skilljar at its fullest potential. With the good also comes the bad, we continue to have frustration around the lack of customized reports, live event enhancements - like cancellation notifications and registration deadlines. If you rely heavily on customized reports like I do, you may have a frustrating time getting this in Skilljar. I will say, they have been saying it is in the "works" so I hope this means we can have this option this year

Incentivized

I love it for health care. It does everything we need including auto pay, auto deductions, API's to incorporate with other software, and I can always find the info I need. If you're a super large company (big box store, major chain), you probably need more than Viventium can do. But I haven't run into a single thing yet that we need it to do that it can't. And since we've been with them, they've added new features so they're always improving it.

Incentivized

• The design is simple. If you're looking for a complex or beautiful platform, this isn't it. However, Skilljar makes things very easy to follow and build within.
• Navigating Skilljar is very logical. it is easy to set up a new course and navigate within that course.

Incentivized

• User-friendly, easy to navigate around the system. Employees love it.
• Payroll is very fast and quick, logical steps.
• Customer support is great.

Incentivized

• We've had one particular outstanding ticket for quite some time now
• There are some features that require custom code--it would be nice if this was a built-in functionality
• More flexibility to make widespread changes. Sometimes we have to go into every single course to make a change

Incentivized

• More support staff would be helpful.

Incentivized

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

The interface is clean and easy to use. It provides straightforward WYSIWYG editing and quick publishing tools. Analytics are fairly easy to navigate, as well. HTML code can be edited directly, but it can be a bit difficult as it appears as plain text with no color-coding or error checking. In spite of this, the code snippets feature is very useful in providing customizations.

Incentivized

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

There is absolutely an ecosystem of products and solutions required to support and enable end users - one can think of them as an orchestra. Each part does a specific job or task and each has a varying degree of ease of use and compatibility. Skilljar is the container that holds all learning content that is developed through authoring tools such as rise and storyline. However this ecosystem is incomplete without a smooth way to collect user feedback or to have a proactive strategy of user engagement. Much of the lift is handled by a team of education professionals who understand this orchestra metaphor

Incentivized

After 2 weeks of one-on-one phone calls with my "trainer" from ADP, I ran my first payroll by myself. They called me the next day and asked if I needed help and I said I THOUGHT I had done it ok. The trainer was floored. He actually said to me "NOBODY is ever able to run their first payroll on their own!" Doesn't that just say it all??? It was SO confusing. There was so much to navigate around and things that I did not understand. With Vivenium, they did a 60 minute walk through on video with me and I was ready to go. I had questions after that as I hit unique situations, but I had someone to call and email and I always got my questions answered. They would fix the issue for me AND tell me how to do it myself so that I could learn for the next time.

Incentivized

• Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
• So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.

Incentivized

• Decreased liability
• Decreased time spent on weekly payroll

Incentivized