Skylead vs. SnapEngage

There are many LinkedIn automation products available, from Chrome extensions to desktop applications, to cloud-based apps like Skylead, and I've used many of them. Skylead stands apart with a simple, intuitive interface that is easy for my clients to use, is very economical compared to others, and is focused on continual improvement and customer service.

Incentivized

It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.

Incentivized

• Convenient message inbox for responding to new leads.
• Ability to integrate with CRMs and other 3rd party software for more automation.
• Smart Sequences that use conditional logic to send LinkedIn messages as well as emails.
• Customer service is very responsive and super helpful. They are a pleasure to work with.
• Skylead is constantly improving and adding/updating features based on actual users' input via a feature request forum.

Incentivized

• Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
• We can see which of our team members are available, busy, or not-available.
• Ability to see some biographical information of chatters and to sync information with Salesforce.

Incentivized

• It would be nice to be able to add steps to a sequence in an existing campaign
• The user hierarchy is a little confusing, in terms of placing my end-user clients under my master account—a little unintuitive
• Similar to above, it would be nice to have an additional level of user access, for scenarios in which I have a client with multiple salespeople on the platform, each with their own login (as it is now, with access only to their own account), but also have a companywide admin account for a sales manager who has access to all of their accounts with one login (I think they are working on this feature).

Incentivized

• The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
• Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!

Incentivized

I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.

Incentivized

I have never needed to contact them for support.

Incentivized

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.

Incentivized

• It has allowed us to provide more service with a much smaller team than our phone team.
• It provides us with data helpful to not only ourselves, but our marketing team as well.
• It's customizable so it allows us to create and update our platforms immediately when needed.

Incentivized