Skype vs. Telonium

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Skype
Score 7.4 out of 10
N/A
Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.N/A
Telonium
Score 8.8 out of 10
N/A
Telonium is a telephony and VoIP software solution from Telonium.
$25
per month
Pricing
SkypeTelonium
Editions & Modules
No answers on this topic
Call Recording
$9
per month + $0.25/hr of storage.
Virtual Extension
$15
per month
Regular Extension
$25
per month
Offerings
Pricing Offerings
SkypeTelonium
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
SkypeTelonium
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Skype
7.5
134 Ratings
6% below category average
Telonium
-
Ratings
High quality audio8.0131 Ratings00 Ratings
High quality video7.8129 Ratings00 Ratings
Low bandwidth requirements6.6126 Ratings00 Ratings
Mobile support7.7114 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Skype
7.0
115 Ratings
13% below category average
Telonium
-
Ratings
Desktop sharing7.4114 Ratings00 Ratings
Whiteboards6.657 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Skype
6.8
115 Ratings
19% below category average
Telonium
-
Ratings
Calendar integration6.982 Ratings00 Ratings
Meeting initiation7.2103 Ratings00 Ratings
Integrates with social media6.262 Ratings00 Ratings
Record meetings / events7.274 Ratings00 Ratings
Slideshows6.766 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Skype
7.8
108 Ratings
8% below category average
Telonium
-
Ratings
Live chat8.5107 Ratings00 Ratings
Audience polling7.462 Ratings00 Ratings
Q&A7.559 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Skype
7.4
97 Ratings
12% below category average
Telonium
-
Ratings
User authentication7.184 Ratings00 Ratings
Participant roles & permissions7.380 Ratings00 Ratings
Confidential attendee list7.858 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Skype
-
Ratings
Telonium
8.7
3 Ratings
6% above category average
Hosted PBX00 Ratings9.03 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.03 Ratings
User templates00 Ratings8.03 Ratings
Call reports00 Ratings9.03 Ratings
Directory of employee names00 Ratings8.73 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Skype
-
Ratings
Telonium
9.1
3 Ratings
8% above category average
Answering rules00 Ratings8.73 Ratings
Call recording00 Ratings9.33 Ratings
Call park00 Ratings9.03 Ratings
Call screening00 Ratings9.33 Ratings
Message alerts00 Ratings9.03 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Skype
-
Ratings
Telonium
9.1
3 Ratings
10% above category average
Video conferencing00 Ratings9.33 Ratings
Audio conferencing00 Ratings8.73 Ratings
Video screen sharing00 Ratings9.33 Ratings
Instant messaging00 Ratings9.03 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Skype
-
Ratings
Telonium
8.8
3 Ratings
6% above category average
Mobile app for iOS00 Ratings9.03 Ratings
Mobile app for Android00 Ratings8.73 Ratings
Best Alternatives
SkypeTelonium
Small Businesses
ClickMeeting
ClickMeeting
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Zoom
Zoom
Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SkypeTelonium
Likelihood to Recommend
7.2
(136 ratings)
9.0
(3 ratings)
Likelihood to Renew
10.0
(5 ratings)
-
(0 ratings)
Usability
10.0
(3 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(42 ratings)
-
(0 ratings)
Implementation Rating
10.0
(3 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Professional Services
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
SkypeTelonium
Likelihood to Recommend
Microsoft
Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
Read full review
Telonium
Telonium enables us to keep your voice systems automated, allowing us to receive all incoming calls and route them to the appropriate person in your office. We are notified whenever a voicemail message is left on your desk. You can play the voicemail without dialing if you receive an e-mail notification.We can customize our phone system from anywhere. There is no need to schedule a technician to visit your site and make adjustments because all phones are delivered ready to connect. We can use this program to prevent unsolicited telemarketers and phone calls from reaching our phones. It is the ideal solution for a better and safer phone service, with a high percentage of filtered calls in our favor. Telonium makes it as simple as possible for us to launch or relocate your service. When our customers and prospects call you, we only need to provide a few pieces of information, and Telonium will handle the rest. When you need to make changes to your system, all it takes is a phone call or a visit to a customer web portal to make immediate changes.However a high-speed Internet connection is required at the location where the phone will be used.
Read full review
Pros
Microsoft
  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Read full review
Telonium
  • The control panel function is very good because we can see the progress and work of the agents, individually and also as a group with the different work teams.
  • We have found the call scripts very useful, especially with new agents who still don't know very well how to conduct the conversation with customers.
  • I think the omnichannel support is great because all the communication channels are in the same program, which makes our work easier.
Read full review
Cons
Microsoft
  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
Read full review
Telonium
  • It should include video
Read full review
Likelihood to Renew
Microsoft
I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
Read full review
Telonium
No answers on this topic
Usability
Microsoft
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
Read full review
Telonium
No answers on this topic
Support Rating
Microsoft
I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
Read full review
Telonium
No answers on this topic
Implementation Rating
Microsoft
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
Read full review
Telonium
No answers on this topic
Alternatives Considered
Microsoft
Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
Read full review
Telonium
Using our Customer Portal, you can customize your phone system from anywhere - all phones are delivered ready to connect! There is no longer any need to schedule a technician to come to your site and make adjustments. Automated operators enable automated systems to accept all incoming calls and route them to the appropriate person in your office.
Read full review
Professional Services
Microsoft
The service provided is up to date, as discussed before buying.
Read full review
Telonium
No answers on this topic
Return on Investment
Microsoft
  • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
  • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
  • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
Read full review
Telonium
  • We can see how our agents and customer service staff have become more focused on their tasks and have been more effective and successful in resolving customer requests. The system is quite easy to install and use, so we didn't have any inconvenience, so without a doubt, our profit margin increased.
Read full review
ScreenShots