Skype (discontinued) vs. VAIRKKO

Having interacted with a new replacement tool, Microsoft Teams, it is challenging to recommend Skype, as it lacks some essential features, such as being less equipped with the latest updates, and it is not platform-independent, causing issues on PCs and phones, as well as during calls that might hinder work.

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VAIRKKO is very well-suited to track HR information and scheduling. It is a bit more difficult to create training and disseminate it to employees, but once you get past the learning curve, it works nicely. It's easy to track your employees' certifications and credentials, with reminders for recertifying and the ability to update certs as needed. Scheduling is not difficult, and one can track staffing issues easily.

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• The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
• Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
• Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.

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• Certificate assignment
• Reporting
• Giving insights

• Skype is a RESOURCE hog. People who have limited bandwidth will have poor call quality.
• It is hard to figure out how to use emojis and upload images in the chat.
• The background images do not fool anybody....it is clearly not your real background.

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• When I update an employee's general information page - if they do not have Custom User name listed - it puts my name in there and my password - when this happens the information I added is not going to be saved. If I am working on the top of the page - I don't see this unless I remember to check. Please don't let this be an automatic fill in.
• Too many search tools - highlighting the most used would be great
• When a person's schedule is changed - you lose their previous schedule. So when we need to look back and see when a person worked but realize they changed shifts and we no longer have it in Vairkko - it becomes very challenging.

I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.

Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.

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I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.

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It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.

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We use Skype in combination with Grasshopper. While Grasshopper acts as a routing toll free number with extensions, if we are making calls directly, we do it through Skype. Skype's desktop and mobile apps are easier to use, and provide unlimited local calls at a flat, affordable rate. Allowing our team to use their existing mobile or desktop devices without additional hardware for business office phone calls is important, and Skype makes that possible

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Certification Cloud is easy to use and stands out from a pricing point of view. It just does the job at a really low price point

The service provided is up to date, as discussed before buying.

• Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
• Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
• For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.

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• It's cleaned up our former filing process and simplified record access
• It's allowed management to perform at-a-glance training performance, and given us the ability to modify our training on-the-fly.

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