Smaply vs. Totango
Smaply vs. Totango
Product | Rating | Most Used By | Product Summary | Starting Price |
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Smaply | N/A | The Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. Its training program helps teams to understand and apply human-centered approaches. | $19 per month per user | |
Totango | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | $2,988 per year |
Smaply | Totango | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
More Pricing Information |
Smaply | Totango | |
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Ask people about this product | See helpful people who have experience with this product | |
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Top Cons |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Smaply | Totango | |
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Small Businesses | Ortto Score 8.8 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Smaply | Totango | |
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Likelihood to Recommend | 8.0 (2 ratings) | 8.3 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 7.4 (8 ratings) |
Usability | - (0 ratings) | 8.6 (95 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 8.8 (2 ratings) |
Support Rating | - (0 ratings) | 8.1 (93 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (12 ratings) |
Configurability | - (0 ratings) | 8.2 (4 ratings) |
Ease of integration | - (0 ratings) | 8.0 (8 ratings) |
Product Scalability | - (0 ratings) | 9.8 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Smaply | Totango | |
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Likelihood to Recommend | Smaply | Totango |
Pros | Smaply | Totango |
Cons | Smaply | Totango |
Likelihood to Renew | Smaply No answers on this topic | Totango |
Usability | Smaply No answers on this topic | Totango |
Reliability and Availability | Smaply No answers on this topic | Totango |
Performance | Smaply No answers on this topic | Totango |
Support Rating | Smaply No answers on this topic | Totango |
Online Training | Smaply No answers on this topic | Totango |
Implementation Rating | Smaply No answers on this topic | Totango |
Alternatives Considered | Smaply | Totango |
Scalability | Smaply No answers on this topic | Totango |
Return on Investment | Smaply | Totango |
ScreenShots | Smaply Screenshots | Totango Screenshots |